No Credit Allowances. Credit allowances do not apply to Service Outages: (a) involving Off-Net service; (b) caused by Customer or its End User or their agents or contractors; (c) resulting from a power failure at Customer or End User Premises; (d) resulting from the failure or malfunction of non-Syringa-provided equipment or systems; (e) due to causes beyond the reasonable control of Syringa Networks, its contractors or its agents; (f) occurring during any period in which Syringa Networks is not given access to Customer or End-User Premises; or (g) occurring during any planned Service Outage, unscheduled emergency maintenance, scheduled maintenance, or changes in Service requested by Customer.
Appears in 2 contracts
Samples: Standard Terms and Conditions With Service Level Agreement, Standard Terms and Conditions With Service Level Agreement
No Credit Allowances. Credit allowances do not apply to Service Outages:
(a) involving Off-Net service;; EXHIBIT B
(b) caused by Customer or its End User or their agents or contractors;
(c) resulting from a power failure at Customer or End User Premises;
(d) resulting from the failure or malfunction of non-Syringa-provided equipment or systems;
(e) due to causes beyond the reasonable control of Syringa Networks, its contractors or its agents;
(f) occurring during any period in which Syringa Networks is not given access to Customer or End-User Premises; or
(g) occurring during any planned Service Outage, unscheduled emergency maintenance, scheduled maintenance, or changes in Service requested by Customer.
Appears in 2 contracts
No Credit Allowances. Credit allowances do not apply to Service Outages:
(a) involving Off-Net serviceService;
(b) caused by Customer or its End User or their agents or contractors;
(c) resulting from a power failure of power at Customer or End User Premises;
(d) resulting from the failure or malfunction of non-SyringaTRANSTELCO-provided equipment or systems;
(e) due to causes beyond the reasonable control of Syringa NetworksTRANSTELCO, its contractors or its agents;
(f) occurring during any period in which Syringa Networks TRANSTELCO is not given access to Customer or End-User Premises; or
(g) occurring during any planned Service Outage, unscheduled emergency maintenance, scheduled maintenance, or changes in Service requested by Customer.
Appears in 1 contract
Samples: Carrier Services Agreement