No Cumulative Credits. a) Where a single incident affecting the Customer would enable the collection of credits under this Support SLA and the right to collect any compensation or credit under any other SLA, Customer may only claim credits under one of the SLAs. b) Service Credits to be paid under this Support SLA will be calculated based on Customer’s RingCentral MVP MRC only and will not include any other fees paid by RingCentral for any other Services, (e.g., Contact Centre Services). Service Credits may not exceed five percent (5%) MRC paid for the relevant Service for the relevant month.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
No Cumulative Credits. a) Where a single incident affecting the Customer would enable the collection of credits under this Support SLA and the right to collect any compensation or credit under any other SLA, Customer may only claim credits under one of the SLAs.
b) Service Credits to be paid under this Support SLA will be calculated based on Customer’s RingCentral MVP Office MRC only and will not include any other fees paid by RingCentral for any other Services, (e.g., Contact Centre Services). Service Credits may not exceed five percent (5%) MRC paid for the relevant Service for the relevant month.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement