Notice to Deaf or Hard-of-Hearing Customers or Companions Sample Clauses

Notice to Deaf or Hard-of-Hearing Customers or Companions. As soon as DCF Personnel have determined that a qualified interpreter is necessary for effective communication with a deaf or hard-of-hearing Customer or Companion, DCF Personnel shall inform such person of the status of DCF’s efforts to secure a qualified interpreter on his or her behalf and of the estimated wait until the interpreter will arrive. DCF Personnel shall provide additional updates to the Customer or Companion as necessary until an interpreter is secured. Notification of efforts to secure an interpreter does not lessen DCF’s obligation to provide qualified interpreters in a timely manner as required by Section H.5 of this Agreement.
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