Common use of Notice to U.S. Government End Users Clause in Contracts

Notice to U.S. Government End Users. The Software and Documentation are “commercial items,” as that term is defined at Exhibit A Support and Maintenance 1. Support Plans. ExtraHop provides the following support plans: 2. Support Services. 2.1 Support. ExtraHop will provide the Support Services for the time period set forth on an Order and for which ExtraHop has received payment, commencing upon shipment/fulfillment of the Products and Subscriptions. ExtraHop will use commercially reasonable efforts to provide such Support Services through the Support Portal or any other reasonable means as specified by ExtraHop. 2.2 Error Notification and Correction. Customer will report Errors (as defined in Section 4) to ExtraHop through the Support Portal, follow ExtraHop’s procedures for reporting Errors, and provide a complete description of the Error and other reasonable information or access as requested by ExtraHop. ExtraHop will use commercially reasonable efforts to correct or minimize the adverse effects of any demonstrable Error, provided that the Error is attributable to and reproducible by ExtraHop. Customer acknowledges that ExtraHop does not guarantee the ability to process all network traffic or to accommodate every possible network configuration, and these limitations shall not be considered Errors. ExtraHop makes no commitment or guarantee regarding the resolution time for an Error. Customer acknowledges that failure to provide any or all information or access as requested by ExtraHop may result in delays in, and may hinder ExtraHop’s ability to provide, Support Services, and ExtraHop shall not be responsible for any such resulting delays or inability to perform.

Notice to U.S. Government End Users. The Software and Documentation are “commercial items,” as that term is defined at Exhibit A Support and Maintenance 1. Support Plans. ExtraHop provides the following support plans: 2. Support Services. 2.1 Support. ExtraHop will provide the Support Services for the time period set forth on an Order and for which ExtraHop has received payment, commencing upon shipment/fulfillment of the Products and Subscriptions. ExtraHop will use commercially reasonable efforts to provide such Support Services through the Support Portal or any other reasonable means as specified by ExtraHop. 2.2 Error Notification and Correction. Customer will report Errors (as defined in Section 44 (Definitions) below) to ExtraHop through the Support Portal, follow ExtraHop’s procedures for reporting Errors, and provide a complete description of the Error and other reasonable information or access as requested by ExtraHop. ExtraHop will use commercially reasonable efforts to correct or minimize the adverse effects of any demonstrable Error, provided that the Error is attributable to and reproducible by ExtraHop. Customer acknowledges that ExtraHop does not guarantee the ability to process all network traffic or to accommodate every possible network configuration, and these limitations shall not be considered Errors. ExtraHop makes no commitment or guarantee regarding the resolution time for an Error. Customer acknowledges that failure to provide any or all information or access as requested by ExtraHop may result in delays in, and may hinder ExtraHop’s ability to provide, Support Services, and ExtraHop shall not be responsible for any such resulting delays or inability to perform.