Notification of Errors. SunGard shall provide to Customer a list of persons (in increasing positions of authority) and telephone numbers ("Calling List") for Customer to contact in order to report an error. When reporting any Error, Customer shall provide the classification of the Error and reasonably detailed documentation and explanation, together with underlying data, to substantiate the Error and to assist SunGard in its efforts to diagnose and correct the Error. Customer will immediately report any Class 1 Error. If SunGard detects a Class 1 Error, then SunGard will immediately contact Customer.
Appears in 5 contracts
Samples: Processing Agreement (Penson Worldwide Inc), Penson Financial (Penson Worldwide Inc), Remote Processing Agreement (Empire Financial Holding Co)