Common use of Obligation and Responsibilities Clause in Contracts

Obligation and Responsibilities. Support does not include the correction of, and the Company will have no obligation with respect to, any errors, defects, or other problems caused by, or resulting from: (i) The Customer’s failure to implement any Update made available to Customer by Company at no charge for addressing such error; (ii) The Customer System or changes to it; (iii) Any alterations or modifications of, or additions to, Tricentis Products made by parties other than the Company or its agents; (iv) Use of Tricentis Products in a manner for which it was not designed or use of Tricentis Products not in conformance with the Documentation; (v) Due to factors outside our reasonable control (for instance, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); (vi) The customer’s unauthorized action or lack of action when required, or from the Customer’s employees, agents, contractors, or vendors, or anyone gaining access to our network by means of the Customer’s passwords or equipment, or otherwise resulting from the Customer’s failure to follow appropriate security practices.

Obligation and Responsibilities. Support does not include the correction of, and the Company will have no obligation with respect to, any errors, defects, or other problems caused by, or resulting from: (i) The Customer’s failure to implement any Update made available to Customer by Company at no charge for addressing such error; (ii) The the Customer System or changes to it; (iii) Any any alterations or modifications of, or additions to, Tricentis Products made by parties other than the Company or its agents; (iv) Use use of Tricentis Products in a manner for which it was not designed or use of Tricentis Tricetnis Products not in conformance with the Documentation; (v) Due due to factors outside our reasonable control (for instance, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); (vi) The customerCustomer’s unauthorized action or lack of action when required, or from the Customer’s employees, agents, contractors, or vendors, or anyone gaining access to our network by means of the Customer’s passwords or equipment, or otherwise resulting from the CustomerfromCustomer’s failure to follow appropriate security practices.