Common use of - Ombudsman Description Clause in Contracts

- Ombudsman Description. The Ombudsman will be identified in Section G of the DO/TOs. The Government reserves the unilateral right to change Ombudsman at any time. The Contractor will be notified of any such changes. The DO/TO Ombudsman is available to the Contractor to assist in the resolution of complaints arising under the issuance of any DO/TO under this contract. Utilization of the Ombudsman process is optional. In the case of DO/TO value in excess of $25 million the Contractor may file a protest with the Government Accountability Office (GAO). Any contact with the Ombudsman does not extend any of the timelines for filing a protest with the GAO. In accordance with FAR 16.505(a)(10)(i)(B)(2), no protest under FAR Subpart 33.104 is authorized in connection with the issuance or proposed issuance of an order valued at $25 million or less under this contract, including DO/TO Contracting Officer decisions regarding fair opportunity, except for a protest on the grounds that a DO/TO increases the scope, or maximum value of this contract. If a Contractor elects to utilize the Order Ombudsman process, the Contractor is instructed to first contact the local activity Contract Specialist and Contracting Officer for issue resolution. If the issue is not able to be resolved, the issue shall then be elevated to the cognizant Ombudsman