On-Site Assistance. On-site hardware support assistance 24 hours per day, 7 days per week, including Sun holidays.
Appears in 2 contracts
Samples: Sun Servicemanager Agreement (Consonus Technologies, Inc.), Sun Servicemanager Agreement (Consonus Technologies, Inc.)
On-Site Assistance. On-site hardware support assistance 24 hours per day, 7 days per week, including Sun holidays. Response time is as set forth above in Section 8(c)(3). CUSTOMER-DEFINED PRIORITY AND RESPONSE TIME.
Appears in 2 contracts
Samples: Sun Servicemanager Agreement (Consonus Technologies, Inc.), Sun Servicemanager Agreement (Consonus Technologies, Inc.)
