On-Site Visits. During Escalation, either party may request that the other party send engineers on-site to resolve escalated problems. Typical situations for which a party may request on-site Visits may include: (i) when the Customer perceives that its business relationship is deteriorating due to persistent problems with the ClearCommerce Programs, or (ii) when it is not possible or is extremely inconvenient to reproduce the problem remotely, at the ClearCommerce site, or at HP in a timely fashion.
Appears in 4 contracts
Samples: Software License Agreement (Clearcommerce Corp), Software License Agreement (Clearcommerce Corp), Strategic Relationship and Software License Agreement (Clearcommerce Corp)
