Online Banking Payments. If you make a foreign currency payment using your Online Banking, we'll convert the amount using our exchange rate on the day you ask us to make the payment. You can ask us what our exchange rate is at any time. We may not be able to tell you the actual exchange rate until you ask us to make the payment. This is because exchange rates change to reflect currency market movements. We display the rate before you make a payment. You can find our current exchange rates on our website at xxxxx://xxx.xxxxxxxxxxx.xx.xx/rates/. You can also contact us by telephone to find out our current exchange rates. Foreign transaction fees If you make a foreign currency payment, we'll charge you a foreign transaction fee. This will be either a non-Sterling transaction fee (if your account is in pounds (£)) or a non-Euro transaction fee (if your account is in euro (€)). All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. We'll also tell you what fees apply before you make a payment using your Online Banking. We'll take the foreign transaction fee from your account when you make the payment. How to ask us to make a payment When you want to withdraw cash or make a payment from your account, you need to give us your instructions. We explain the different ways you can give us your instructions and permission to make a payment below. You won't be able to ask us to make a payment from your account by telephone or by secure message. Ways of giving us your instructions How to give your permission Via your Online Banking You can give your permission to a payment by giving us the security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code generated by your Digipass® or Cynergy Bank Authenticator You can also give us permission to make a payment online through a third party provider (TPP), who you've given permission to act on your behalf. We'll only take instructions from TPPs on your behalf who are authorised by law to do this. Ways of giving us your instructions How to give your permission Using your debit card You can ask us to make a payment using your debit card in different ways. These include, at an ATM: • by inserting your debit card into the ATM, • by telling us the amount you want to withdraw, and • by entering your PIN, in-store: • by tapping your debit card or device (such as your mobile phone), or • by inserting your debit card into the merchant's card reader and entering your PIN or, if you are overseas, you might also be asked to provide your signature, online: • by entering your card details such as the card number, expiry date and security code, and • any other security information we ask you for, such as an OTP sent by text or your password by telephone: • by giving your card details such as card number, expiry date and security code. Ways of giving us your instructions How to give your permission Internal transfers Using your Online Banking, you can ask us to make an internal transfer by giving us the account number and any security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code or one-time password generated by your Digipass® or Cynergy Bank Authenticator. In writing You can give us instructions by sending us a letter: • signed by you in writing; or • by a third party who can act on your behalf. You'll need to send your instructions to the following address: Customer Service, Cynergy Bank Limited, 4th Floor, One New Change, London EC4M 9AF Cheque (some customers only) If you can write cheques using your account, you can give us instructions by filling in your Cynergy Bank paying-in slip and cheque with the following information: • the name of the person you want to pay, • the amount you want to pay (in numbers and words), and the date. You'll also need to sign the cheque. We keep a record of the payments you ask us to make. Any payments you ask us to make using your Online Banking will be treated by us as evidence of your instructions, and the time when you gave them, unless there is an obvious mistake in our records. How to cancel a payment We can only cancel some types of payment. If you want to cancel a payment, you'll need to get in touch with us during our opening hours. You can find our contact information and opening hours in the "Getting in touch with us" section at the beginning of this agreement. Types of payments we can't cancel We can't cancel payments that you've asked us to make straightaway. This includes cash withdrawals, purchases you make straightaway with your debit card, and any money you ask us to send straightaway online, such as a Faster Payment. Types of payments we can cancel Future payments If you ask us to make a payment in the future, we can cancel the payment as long as you ask us to at least 1 working day before. Future payments include Direct Debits, standing orders and recurring payments you make using your debit card or via Online Banking. If you're cancelling a Direct Debit or a recurring payment using your debit card, we recommend you tell the person you agreed to pay that you've cancelled the payment. Cheques (limited customers only) This section is relevant only for pre-existing customers prior to 1 January 2010. Cheques are no longer issued to new customers. Receiving cheques If you have an account in pounds (£) If you have an account in pounds (£), you can pay your cheques in by post, or at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in pounds (£) which have been issued by a UK bank or building society. If you send your cheque by post, please send your cheque and paying-in slip to: Customer Service, Cynergy Bank Limited,4th Floor, One New Change, London EC4M 9AF. If you have an account in euro (€) If you have an account in euro (€) you can pay your cheques in at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in euro (€) which have been issued by a UK bank or building society. (limited ustomers only) When we'll pay the money into your account and start paying interest (if your account pays interest) Type of Cheque When you’ll start earning interest When you’ll receive the money Cheques (accounts in pounds (£)) Cheques received by 3.30pm on a working day By the end of the 2nd working day after we receive the cheque By the end of the 2nd working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 3rd working day after we receive the cheque By the end of the 3rd working day after we receive the cheque Cheques (account in euro (€)) Cheques received by 3.30pm on a working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Foreign cheques We can refuse cheques that are made out in a currency that is different to your account currency, or which were issued by an overseas bank or building society. We call these "foreign cheques". If we do accept your cheque, we'll only pay the money into your account once we've received the money from the paying bank, and the time it takes for you to see the money in your account might take a little bit longer. Writing cheques Which customers can write cheques As explained above, we don't provide chequebooks for new customers. If you already have a chequebook, you can continue to use this. How long it takes for your cheque to be paid Cheques (for customers with a chequebook) Payments you make by cheque We'll send the money when we are asked to by the other bank. It will usually take 2 working days for the money to arrive. No payment limits Cancelling a cheque You can ask us to cancel the cheque at any time before we are asked to pay it. We are asked to pay a cheque when the person you gave the cheque to pays it into their bank and their bank gives it to us for payment. Problems with your cheques We don't receive your cheque, or we can't read it properly If we don't receive your cheque at all (for example if there's a problem with the post) or we can't read the writing on the cheque, we won't be able to process it and you won't receive the money into your account. If this happens, we're not responsible. You'll need to contact the person who gave you the cheque and ask them to re-issue it. Your cheque is refused Sometimes, we'll pay a cheque into your account before we've received the money from the paying bank. We might then find out that the cheque has been returned to us unpaid, for example if the person paying you doesn't have enough money in their account. If this happens, your cheque will be refused. If we've already paid the money into your account, we'll need to take it back. If you don't have enough money in your account, this might take you into your overdraft. If your cheque is refused, please be aware that we can't return the original cheque to you, but you'll be able to ask us for an image of it instead. Other reasons we might not pay in your cheque Sometimes there are legal reasons or things beyond our control which stop us from receiving the cheque, or which cause delays to the time it takes us to pay them into your account. We aren't responsible to you if this is the case. Our liability for foreign cheques We aren't responsible for any loss, damage, exchange rate fluctuations or delay, however caused, in connection with the negotiation and collection of cheques not drawn on a bank in the UK, which isn't directly caused by our negligence or wilful default. Where we are liable because of our negligence or default, we are only liable for any losses that arise directly because of something we have done or should have done. We are not liable for losses which follow indirectly as a result of what we have done or not done, such as loss of opportunity or loss of business or profit When we pay interest We'll tell you your interest rate when you open your account. If we pay you interest, you'll also be able to find out your interest rate by viewing the account details on your Online Banking, or by giving us a call to ask If we do pay you interest, we'll pay it on a variable rate. A variable interest rate is one that goes up and down. This means your interest rate may change while you have the account. We'll calculate the amount of interest we owe you based on your daily balance. We'll pay any interest you've earned into your account at the end of every month. We aren't responsible for any taxes you need to pay on interest you've earned. Tax treatment depends on the individual circumstances of each customer and may be subject to change. It's your responsibility to seek independent tax advice.
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Online Banking Payments. If you make a foreign currency payment using your Online Banking, we'll convert the amount using our exchange rate on the day you ask us to make the payment. You can ask us what our exchange rate is at any time. We may not be able to tell you the actual exchange rate until you ask us to make the payment. This is because exchange rates change to reflect currency market movements. We display the rate before you make a payment. You can find our current exchange rates on our website at xxxxx://xxx.xxxxxxxxxxx.xx.xx/rates/. You can also contact us by telephone to find out our current exchange rates. Foreign transaction fees If you make a foreign currency payment, we'll charge you a foreign transaction fee. This will be either a non-Sterling transaction fee (if your account is in pounds (£)) or a non-non- Euro transaction fee (if your account is in euro (€)). All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. We'll also tell you what fees apply before you make a payment using your Online Banking. We'll take the foreign transaction fee from your account when you make the payment. How to ask us to make a payment When you want to withdraw cash or make a payment from your account, you need to give us your instructions. We explain the different ways you can give us your instructions and permission to make a payment below. You won't be able to ask us to make a payment from your account by telephone or by secure message. Ways of giving us your instructions How to give your permission Via your Online Banking You can give your permission to a payment by giving us the security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code generated by your Digipass® or Cynergy Bank Authenticator You can also give us permission to make a payment online through a third party provider (TPP), who you've given permission to act on your behalf. We'll only take instructions from TPPs on your behalf who are authorised by law to do this. Ways of giving us your instructions How to give your permission Using your debit card You can ask us to make a payment using your debit card in different ways. These include, at an ATM: • by inserting your debit card into the ATM, • by telling us the amount you want to withdraw, and • by entering your PIN, in-store: • by tapping your debit card or device (such as your mobile phone), or • by inserting your debit card into the merchant's card reader and entering your PIN or, if you are overseas, you might also be asked to provide your signature, online: • by entering your card details such as the card number, expiry date and security code, and • any other security information we ask you for, such as an OTP sent by text or your password by telephone: • by giving your card details such as card number, expiry date and security code. Ways of giving us your instructions How to give your permission Internal transfers Using your Online Banking, you can ask us to make an internal transfer by giving us the account number and any security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code or one-time password generated by your Digipass® or Cynergy Bank Authenticator. In writing You can give us instructions by sending us a letter: • signed by you in writing; or • by a third party who can act on your behalf. You'll need to send your instructions to the following address: Customer Service, Cynergy Bank Limitedplc, 4th Floor, One New ChangeXxx Xxx Xxxxxx, London EC4M 9AF Xxxxxx XX0X 0XX Cheque (some customers onlyif available on your account) If you can write cheques using your account, you can give us instructions by filling in your Cynergy Bank paying-in slip and cheque with the following information: • the name of the person you want to pay, • the amount you want to pay (in numbers and words), and the date. • You'll also need to sign the cheque. We keep a record of the payments you ask us to make. Any payments you ask us to make using your Online Banking will be treated by us as evidence of your instructions, and the time when you gave them, unless there is an obvious mistake in our records. How to cancel a payment We can only cancel some types of payment. If you want to cancel a payment, you'll need to get in touch with us during our opening hours. You can find our contact information and opening hours in the "Getting in touch with us" section at the beginning of this agreement. If we can cancel the payment, we may charge you a fee. All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. Types of payments we can't cancel We can't cancel payments that you've asked us to make straightaway. This includes cash withdrawals, purchases you make straightaway with your debit card, and any money you ask us to send straightaway online, such as a Faster Payment. Types of payments we can cancel Future payments If you ask us to make a payment in the future, we can cancel the payment as long as you ask us to at least 1 working day before. Future payments include Direct Debits, standing orders and recurring payments you make using your debit card or via Online Banking. If you're cancelling a Direct Debit or a recurring payment using your debit card, we recommend you tell the person you agreed to pay that you've cancelled the payment. Cheques (limited customers only) This section is relevant only for pre-existing customers prior to 1 January 2010. Cheques are no longer issued to new customers. Receiving cheques If you have an account in pounds (£) If you have an account in pounds (£), you can pay your cheques in by post, or at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in pounds (£) which have been issued by a UK bank or building society. If you send your cheque by post, please send your cheque and paying-in slip to: Customer Service, Cynergy Bank Limited,4th plc, 4th Floor, One New Change, London London, EC4M 9AF. If you have an account in euro (€) If you have an account in euro (€) you can pay your cheques in at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in euro (€) which have been issued by a UK bank or building society. (limited ustomers only) When we'll pay the money into your account and start paying interest (if your account pays interest) Type of Cheque When you’ll start earning interest When you’ll receive the money Cheques (accounts in pounds (£)) Cheques received by 3.30pm on a working day By the end of the 2nd working day after we receive the cheque By the end of the 2nd working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 3rd working day after we receive the cheque By the end of the 3rd working day after we receive the cheque Type of Cheque When you’ll start earning interest When you’ll receive the money Cheques (account in euro (€)) Cheques received by 3.30pm on a working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Foreign cheques We can refuse cheques that are made out in a currency that is different to your account currency, or which were issued by an overseas bank or building society. We call these "foreign cheques". We'll let you know in writing if we refuse your cheque. If we do accept your cheque, we'll only pay the money into your account once we've received the money from the paying bank, and the time it takes for you to see the money in your account might take a little bit longer. Writing cheques Which customers If you have an account operated in pounds (£), you can request a new chequebook by calling us during office hours on 0345 850 5555 or (+00 00 0000 0000 if calling from abroad); or by sending us a secure message; or by sending us your request via a letter in the post. The charge for this, if any, is detailed in our Fee Information Document. You should write cheques As explained above, so that they are not easy to alter. You must not post-date cheques because we don't provide chequebooks can still pay them even if they are post-dated. This might mean you do not have enough money in your account to cover the cheque payment. Cheques do not automatically expire after six months and we may have to pay a cheque no matter how long it has been since you wrote it. You should always ask us to cancel the original cheque before you write a replacement cheque for new customersthe duplicate payment. You must take all reasonable steps to keep your cheques safe from being used by other people. If you already have lose a chequebookcheque or it is stolen, you can continue should tell us immediately. If you tell us that you did not authorise a cheque payment, we may look into your claim further before giving the money back. If we agree with what you told us, we will refund the amount due to use thisyou within a reasonable period of time. This will include any charges or interest you paid as a result of the unauthorised payment, and any interest we should have paid to you on the money. How long it takes for your cheque to be paid Cheques (for customers with a chequebook) Payments you make by cheque We'll send the money when we are asked to by the other bank. It will usually take 2 working days for the money to arrive. No payment limits Cancelling a cheque You can ask us to cancel the a cheque at any time before we are asked to pay it. We are asked to pay a cheque when the person you gave the cheque to pays it into their bank and their bank gives it to us for payment. If we can cancel the cheque, we may charge you a fee. All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. Problems with your cheques We don't receive your cheque, or we can't read it properly If we don't receive your cheque at all (for example if there's a problem with the post) or we can't read the writing on the cheque, we won't be able to process it and you won't receive the money into your account. If this happens, we're not responsible. You'll need to contact the person who gave you the cheque and ask them to re-issue it. Your cheque is refused Sometimes, we'll pay a cheque into your account before we've received the money from the paying bank. We might then find out that the cheque has been returned to us unpaid, for example if the person paying you doesn't have enough money in their account. If this happens, your cheque will be refused. If we've already paid the money into your account, we'll need to take it back. If you don't have enough money in your account, this might take you into your overdraft. If your cheque is refused, please be aware that we can't return the original cheque to you, but you'll be able to ask us for an image of it instead. Other reasons we might not pay in your cheque Sometimes there are legal reasons or things beyond our control which stop us from receiving the cheque, or which cause delays to the time it takes us to pay them into your account. We aren't responsible to you if this is the case. Our liability for foreign cheques We aren't responsible for any loss, damage, exchange rate fluctuations or delay, however caused, in connection with the negotiation and collection of cheques not drawn on a bank in the UK, which isn't directly caused by our negligence or wilful default. Where we are liable because of our negligence or default, we are only liable for any losses that arise directly because of something we have done or should have done. We are not liable for losses which follow indirectly as a result of what we have done or not done, such as loss of opportunity or loss of business or profit profit. Foreign currency exchange We may, but do not have to, ask you to complete a written instruction. This will be in a format we'll supply you with. We'll process instructions the same day we receive them. This is unless we receive your instructions on a non-Working Day or after 1pm UK time on a Working Day. In this case, we'll process them on the next Working Day. Any exchange will be subject to exchange rates. You'll be informed of any exchange rate at the time the exchange is initiated. We can set minimum amounts for transactions (different amounts may apply to the different types of transactions). These minimum amounts can change from time to time. We 'll inform you if your proposed transaction is below the limit when you instruct us to carry out a transaction. The currency you purchase will be placed in your account on the deal value date. There may be limits to the amount of foreign currency we can provide to you in cash. If you ask us to reverse a deal that has already been completed, you'll be liable for any costs that we incur reversing your deal. We do not give advice on foreign currency movements and you acknowledge by using our foreign currency service that all decisions you make concerning foreign currency conversion are your own and that you will not hold us liable for any foreign currency losses you incur. When we pay interest We'll tell you your interest rate when you open your account. If we pay you interest, you'll also be able to find out your interest rate by viewing the account details on your Online Banking, or by giving us a call to ask ask. If we do pay you interest, we'll pay it on a variable rate. A variable interest rate is one that goes up and down. This means your interest rate may change while you have the account. We'll calculate the amount of interest we owe you based on your daily balance. We'll pay any interest you've earned into your account at the end of every month. We aren't responsible for any taxes you need to pay on interest you've earned. Tax treatment depends on the individual circumstances of each customer and may be subject to change. It's your responsibility to seek independent tax advice.
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Samples: Agreement
Online Banking Payments. If you make a foreign currency payment using your Online Banking, we'll convert the amount using our exchange rate on the day you ask us to make the payment. You can ask us what our exchange rate is at any time. We may not be able to tell you the actual exchange rate until you ask us to make the payment. This is because exchange rates change to reflect currency market movements. We display the rate before you make a payment. You can find our current exchange rates on our website at xxxxx://xxx.xxxxxxxxxxx.xx.xx/rates/. You can also contact us by telephone to find out our current exchange rates. Foreign transaction fees If you make a foreign currency payment, we'll charge you a foreign transaction fee. This will be either a non-Sterling transaction fee (if your account is in pounds (£)) or a non-non- Euro transaction fee (if your account is in euro (€)). All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. We'll also tell you what fees apply before you make a payment using your Online Banking. We'll take the foreign transaction fee from your account when you make the payment. How to ask us to make a payment When you want to withdraw cash or make a payment from your account, you need to give us your instructions. We explain the different ways you can give us your instructions and permission to make a payment below. You won't be able to ask us to make a payment from your account by telephone or by secure message. Ways of giving us your instructions How to give your permission Via your Online Banking You can give your permission to a payment by giving us the security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code generated by your Digipass® or Cynergy Bank Authenticator You can also give us permission to make a payment online through a third party provider (TPP), who you've given permission to act on your behalf. We'll only take instructions from TPPs on your behalf who are authorised by law to do this. Ways of giving us your instructions How to give your permission Using your debit card You can ask us to make a payment using your debit card in different ways. These include, at an ATM: • by inserting your debit card into the ATM, • by telling us the amount you want to withdraw, and • by entering your PIN, in-store: • by tapping your debit card or device (such as your mobile phone), or • by inserting your debit card into the merchant's card reader and entering your PIN or, if you are overseas, you might also be asked to provide your signature, online: • by entering your card details such as the card number, expiry date and security code, and • any other security information we ask you for, such as an OTP sent by text or your password by telephone: • by giving your card details such as card number, expiry date and security code. Ways of giving us your instructions How to give your permission Internal transfers Using your Online Banking, you can ask us to make an internal transfer by giving us the account number and any security information we ask for. Your security information includes: • your user ID, • your authentication code, and • your authentication code or one-time password generated by your Digipass® or Cynergy Bank Authenticator. In writing You can give us instructions by sending us a letter: • signed by you in writing; or • by a third party who can act on your behalf. You'll need to send your instructions to the following address: Customer Service, Cynergy Bank Limited, 4th Floor, One New Change, London EC4M 9AF Cheque (some customers onlyif available on your account) If you can write cheques using your account, you can give us instructions by filling in your Cynergy Bank paying-in slip and cheque with the following information: • the name of the person you want to pay, • the amount you want to pay (in numbers and words), and the date. • You'll also need to sign the cheque. We keep a record of the payments you ask us to make. Any payments you ask us to make using your Online Banking will be treated by us as evidence of your instructions, and the time when you gave them, unless there is an obvious mistake in our records. How to cancel a payment We can only cancel some types of payment. If you want to cancel a payment, you'll need to get in touch with us during our opening hours. You can find our contact information and opening hours in the "Getting in touch with us" section at the beginning of this agreement. If we can cancel the payment, we may charge you a fee. All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. Types of payments we can't cancel We can't cancel payments that you've asked us to make straightaway. This includes cash withdrawals, purchases you make straightaway with your debit card, and any money you ask us to send straightaway online, such as a Faster Payment. Types of payments we can cancel Future payments If you ask us to make a payment in the future, we can cancel the payment as long as you ask us to at least 1 working day before. Future payments include Direct Debits, standing orders and recurring payments you make using your debit card or via Online Banking. If you're cancelling a Direct Debit or a recurring payment using your debit card, we recommend you tell the person you agreed to pay that you've cancelled the payment. Cheques (limited customers only) This section is relevant only for pre-existing customers prior to 1 January 2010. Cheques are no longer issued to new customers. Receiving cheques If you have an account in pounds (£) If you have an account in pounds (£), you can pay your cheques in by post, or at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in pounds (£) which have been issued by a UK bank or building society. If you send your cheque by post, please send your cheque and paying-in slip to: Customer Service, Cynergy Bank Limited,4th Limited, 4th Floor, One New Change, London London, EC4M 9AF. If you have an account in euro (€) If you have an account in euro (€) you can pay your cheques in at one of HSBC's UK branches. You'll need to complete a paying-in slip before giving us your cheque. We only accept cheques in euro (€) which have been issued by a UK bank or building society. (limited ustomers only) When we'll pay the money into your account and start paying interest (if your account pays interest) Type of Cheque When you’ll start earning interest When you’ll receive the money Cheques (accounts in pounds (£)) Cheques received by 3.30pm on a working day By the end of the 2nd working day after we receive the cheque By the end of the 2nd working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 3rd working day after we receive the cheque By the end of the 3rd working day after we receive the cheque Type of Cheque When you’ll start earning interest When you’ll receive the money Cheques (account in euro (€)) Cheques received by 3.30pm on a working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Cheques received after 3.30pm, or on a non- working day By the end of the 4th working day after we receive the cheque By the end of the 4th working day after we receive the cheque Foreign cheques We can refuse cheques that are made out in a currency that is different to your account currency, or which were issued by an overseas bank or building society. We call these "foreign cheques". We'll let you know in writing if we refuse your cheque. If we do accept your cheque, we'll only pay the money into your account once we've received the money from the paying bank, and the time it takes for you to see the money in your account might take a little bit longer. Writing cheques Which customers If you have an account operated in pounds (£), you can request a new chequebook by calling us during office hours on 0345 850 5555 or (+00 00 0000 0000 if calling from abroad); or by sending us a secure message; or by sending us your request via a letter in the post. The charge for this, if any, is detailed in our Fee Information Document. You should write cheques As explained above, so that they are not easy to alter. You must not post-date cheques because we don't provide chequebooks can still pay them even if they are post-dated. This might mean you do not have enough money in your account to cover the cheque payment. Cheques do not automatically expire after six months and we may have to pay a cheque no matter how long it has been since you wrote it. You should always ask us to cancel the original cheque before you write a replacement cheque for new customersthe duplicate payment. You must take all reasonable steps to keep your cheques safe from being used by other people. If you already have lose a chequebookcheque or it is stolen, you can continue should tell us immediately. If you tell us that you did not authorise a cheque payment, we may look into your claim further before giving the money back. If we agree with what you told us, we will refund the amount due to use thisyou within a reasonable period of time. This will include any charges or interest you paid as a result of the unauthorised payment, and any interest we should have paid to you on the money. How long it takes for your cheque to be paid Cheques (for customers with a chequebook) Payments you make by cheque We'll send the money when we are asked to by the other bank. It will usually take 2 working days for the money to arrive. No payment limits Cancelling a cheque You can ask us to cancel the a cheque at any time before we are asked to pay it. We are asked to pay a cheque when the person you gave the cheque to pays it into their bank and their bank gives it to us for payment. If we can cancel the cheque, we may charge you a fee. All of our fees and charges are set out in our Fee Information Document. Please see the "Our fees and charges" section for details of how to find this. Problems with your cheques We don't receive your cheque, or we can't read it properly If we don't receive your cheque at all (for example if there's a problem with the post) or we can't read the writing on the cheque, we won't be able to process it and you won't receive the money into your account. If this happens, we're not responsible. You'll need to contact the person who gave you the cheque and ask them to re-issue it. Your cheque is refused Sometimes, we'll pay a cheque into your account before we've received the money from the paying bank. We might then find out that the cheque has been returned to us unpaid, for example if the person paying you doesn't have enough money in their account. If this happens, your cheque will be refused. If we've already paid the money into your account, we'll need to take it back. If you don't have enough money in your account, this might take you into your overdraft. If your cheque is refused, please be aware that we can't return the original cheque to you, but you'll be able to ask us for an image of it instead. Other reasons we might not pay in your cheque Sometimes there are legal reasons or things beyond our control which stop us from receiving the cheque, or which cause delays to the time it takes us to pay them into your account. We aren't responsible to you if this is the case. Our liability for foreign cheques We aren't responsible for any loss, damage, exchange rate fluctuations or delay, however caused, in connection with the negotiation and collection of cheques not drawn on a bank in the UK, which isn't directly caused by our negligence or wilful default. Where we are liable because of our negligence or default, we are only liable for any losses that arise directly because of something we have done or should have done. We are not liable for losses which follow indirectly as a result of what we have done or not done, such as loss of opportunity or loss of business or profit profit. Foreign currency exchange We may, but do not have to, ask you to complete a written instruction. This will be in a format we'll supply you with. We'll process instructions the same day we receive them. This is unless we receive your instructions on a non-Working Day or after 1pm UK time on a Working Day. In this case, we'll process them on the next Working Day. Any exchange will be subject to exchange rates. You'll be informed of any exchange rate at the time the exchange is initiated. We can set minimum amounts for transactions (different amounts may apply to the different types of transactions). These minimum amounts can change from time to time. We 'll inform you if your proposed transaction is below the limit when you instruct us to carry out a transaction. The currency you purchase will be placed in your account on the deal value date. There may be limits to the amount of foreign currency we can provide to you in cash. If you ask us to reverse a deal that has already been completed, you'll be liable for any costs that we incur reversing your deal. We do not give advice on foreign currency movements and you acknowledge by using our foreign currency service that all decisions you make concerning foreign currency conversion are your own and that you will not hold us liable for any foreign currency losses you incur. When we pay interest We'll tell you your interest rate when you open your account. If we pay you interest, you'll also be able to find out your interest rate by viewing the account details on your Online Banking, or by giving us a call to ask ask. If we do pay you interest, we'll pay it on a variable rate. A variable interest rate is one that goes up and down. This means your interest rate may change while you have the account. We'll calculate the amount of interest we owe you based on your daily balance. We'll pay any interest you've earned into your account at the end of every month. We aren't responsible for any taxes you need to pay on interest you've earned. Tax treatment depends on the individual circumstances of each customer and may be subject to change. It's your responsibility to seek independent tax advice.
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Samples: Agreement
