Operations & Maintenance Phase SLAs Sample Clauses

Operations & Maintenance Phase SLAs. Sr. No. Category/ Component Metric Type Target % Recovery of Quarterly Billed Amount 7.1 Availability SLAs 7.1.1 AAI Corporate Website or AAI Employee Portal or Retired Employee Portal or AAI Mobile APP for employees & Retired employees or AAI Mobile APP for other stakeholders or AIM India Microsite Availability Note: For each additional drop of up to 1% in Availability below 99%, additional 1% of the Quarterly Payment shall be levied as additional recovery. For example, a drop to 98.3% will be levied with additional 1% recovery, while a drop to 97.3% will be levied an additional 2% recovery >=99.95% 0 <99.95% and >= 99.5% 1 <99.5% and >= 99% 2 7.1.2 Other Microsite/ Subdomain or Airport Microsite or Micro service or SMS Gateway/ 3rd Party API or DevOps environment or Any other Services Availability For each additional drop of up to 1% in Availability below 99%, additional 0.1% of the Quarterly Payment shall be levied as additional recovery. This SLA shall be calculated separately for each of the microsites/ microservices involved. >=99.95% 0 <99.95% and >= 99.5% 0.1 <99.5% and >= 99% 0.2
Sample 1
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Related to Operations & Maintenance Phase SLAs

  • Dimensions Education Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. A minimum of 3 years of IT work experience in supporting desktop software and hardware products and problem solving/troubleshooting.

  • Definitions For purposes of this Agreement:

  • Termination In the event that either Party seeks to terminate this DPA, they may do so by mutual written consent so long as the Service Agreement has lapsed or has been terminated. Either party may terminate this DPA and any service agreement or contract if the other party breaches any terms of this DPA.

  • Notices Any notice, request or other document required or permitted to be given or delivered to the Holder by the Company shall be delivered in accordance with the notice provisions of the Purchase Agreement.

  • Severability Any provision of this Agreement that is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.

  • NOW, THEREFORE the parties hereto agree as follows:

  • IN WITNESS WHEREOF the parties hereto have executed this Agreement as of the date first above written.

  • WHEREAS the Company desires the Warrant Agent to act on behalf of the Company, and the Warrant Agent is willing to so act, in connection with the issuance, registration, transfer, exchange, redemption and exercise of the Warrants; and

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