Common use of Operator Services (Operator Clause in Contracts

Operator Services (Operator. Call Processing and Directory Assistance) 8.1 Operator Services provides: (1) operator handling for call completion (for example, collect, third number billing, and manual calling-card calls); (2) operator or automated assistance for billing after the end user has dialed the called number (for example, calling card calls); and (3) special services including but not limited to Busy Line Verification and Emergency Line Interrupt (XXX), Emergency Agency Call and Operator-assisted Directory Assistance. 8.2 Upon request for BellSouth Operator Call Processing, BellSouth shall: 8.2.1 Process 0+ and 0- dialed local calls. 8.2.2 Process 0+ and 0- intraLATA toll calls. 8.2.3 Process calls that are billed to Comcast Phone end user's calling card that can be validated by BellSouth. 8.2.4 Process person-to-person calls. 8.2.5 Process collect calls. 8.2.6 Provide the capability for callers to bill a third party and shall also process such calls. 8.2.7 Process station-to-station calls. 8.2.8 Process Busy Line Verify and Emergency Line Interrupt requests. 8.2.9 Process emergency call trace originated by Public Safety Answering Points. 8.2.10 Process operator-assisted directory assistance calls. 8.2.11 Adhere to equal access requirements, providing Comcast Phone local end users the same IXC access that BellSouth provides its own operator service. 8.2.12 Exercise at least the same level of fraud control in providing Operator Service to Comcast Phone that BellSouth provides for its own operator service. 8.2.13 Perform Billed Number Screening when handling Collect, Person-to-Person, and Billed-To-Third-Party calls. 8.2.14 Direct customer account and other similar inquiries to the customer service center designated by Comcast Phone. 8.2.15 Provide call records to Comcast Phone in accordance with ODUF standards. 8.2.16 The interface requirements shall conform to the interface specifications for the platform used to provide Operator Services as long as the interface conforms to industry standards.