Common use of Option 2 Procedure (Independent Repairer) Clause in Contracts

Option 2 Procedure (Independent Repairer). (i) When reporting a claim to the “at fault” insurer, the CHO will also, depending on the insurer’s elected preference, either: - instruct an independent engineer (within 24 hours of the customer electing option 2) to inspect the vehicle (Note: the insurer agrees to pay a contribution of up to £50 plus vat toward the engineers fee and associated expenses irrespective of policy liability), or - advise the insurer to arrange the vehicle inspection by a staff engineer (or insurer nominated engineer) In circumstances when the insurer has elected the latter option, the insurer will not dispute an elongated hire claim which has resulted from its failure to arrange the inspection promptly. The insurer will be responsible for monitoring the repair process. The staff/insurer- nominated engineer inspection should be carried out within the same period as set out in 6.3 (i) below. (ii) The CHO will recover the damaged vehicle to a repairer in the vicinity of the damaged vehicle to minimise recovery charges. The repairer will not charge storage charges where the vehicle is ultimately repaired by them. (iii) The engineer will normally authorise the repair at the time of inspection. (iv) The CHO will monitor the repair period to ensure that repairs are completed within timescale finally agreed by the independent engineer. (Note: The initial authorisation to the independent repairer requires them to advise the independent engineer if the repair is likely to exceed the period initially agreed). The at fault driver’s insurer will not accept liability for a hire period beyond the repair period agreed by the independent engineer (v) On completion of the repair, the independent repairer will submit the repair account, together with the customer satisfaction note either: - direct to the CHO, if the account tallies with the agreed estimate, or - to the engineer, if the account and the estimate do not tally. (vi) Any complaints regarding a repair are the sole responsibility of the CHO (who may involve an independent engineer) without recourse to at fault driver’s insurer. (vii) The CHO will advise the at fault driver’s insurer within one working day of receipt of the independent engineer’s report when a vehicle is a total loss or repair costs exceed 66% of the pre-accident value or there is likely to be a significant delay in delivery of any required parts. The report must be faxed/e-mailed by the CHO to the at fault driver’s insurer.

Option 2 Procedure (Independent Repairer). (i) When reporting a claim to the “at fault” insurer, the CHO will also, depending on the insurer’s elected preference, either: - instruct an independent engineer (within 24 hours of the customer electing option 2) to inspect the vehicle (Note: the insurer agrees to pay a contribution of up to £50 plus vat toward the engineers fee and associated expenses irrespective of policy liability), or - advise the insurer to arrange the vehicle inspection by a staff engineer (or insurer nominated engineer) In circumstances when the insurer has elected the latter option, the insurer will not dispute an elongated hire claim which has resulted from its failure to arrange the inspection promptly. The insurer will be responsible for monitoring the repair process. The staff/insurer- insurer-nominated engineer inspection should be carried out within the same period as set out in 6.3 (i) below. (ii) The CHO will recover the damaged vehicle to a repairer in the vicinity of the damaged vehicle to minimise recovery charges. The repairer will not charge storage charges where the vehicle is ultimately repaired by them. (iii) The engineer will normally authorise the repair at the time of inspection. (iv) The CHO will monitor the repair period to ensure that repairs are completed within timescale finally agreed by the independent engineer. (Note: The initial authorisation to the independent repairer requires them to advise the independent engineer if the repair is likely to exceed the period initially agreed). The at fault driver’s insurer will not accept liability for a hire period beyond the repair period agreed by the independent engineer (v) On completion of the repair, the independent repairer will submit the repair account, together with the customer satisfaction note either: - direct to the CHO, if the account tallies with the agreed estimate, or - to the engineer, if the account and the estimate do not tally. (vi) Any complaints regarding a repair are the sole responsibility of the CHO (who may involve an independent engineer) without recourse to at fault driver’s insurer. (vii) The CHO will advise the at fault driver’s insurer within one working day of receipt of the independent engineer’s report when a vehicle is a total loss or repair costs exceed 66% of the pre-accident value or there is likely to be a significant delay in delivery of any required parts. The report must be faxed/e-mailed by the CHO to the at fault driver’s insurer.

Option 2 Procedure (Independent Repairer). (i) When reporting a claim to the “at fault” insurer, the CHO will also, depending on the insurer’s elected preference, either: - instruct an independent engineer (within 24 hours of the customer electing option 2) to inspect the vehicle (Note: the insurer agrees to pay a contribution of up to £50 plus vat toward the engineers fee and associated expenses irrespective of policy liability), or - advise the insurer to arrange the vehicle inspection by a staff engineer (or insurer nominated engineer) In circumstances when the insurer has elected the latter option, the insurer will not dispute an elongated hire claim which has resulted from its failure to arrange the inspection promptly. The insurer will be responsible for monitoring the repair process. The staff/insurer- insurer-nominated engineer inspection should be carried out within the same period as set out in 6.3 (i) below. (ii) . The CHO will recover the damaged vehicle to a repairer in the vicinity of the damaged vehicle to minimise recovery charges. The repairer will not charge storage charges where the vehicle is ultimately repaired by them. (iii) . The engineer will normally authorise the repair at the time of inspection. (iv) . The CHO will monitor the repair period to ensure that repairs are completed within timescale finally agreed by the independent engineer. (Note: The initial authorisation to the independent repairer requires them to advise the independent engineer if the repair is likely to exceed the period initially agreed). The at fault driver’s insurer will not accept liability for a hire period beyond the repair period agreed by the independent engineer (v) engineer On completion of the repair, the independent repairer will submit the repair account, together with the customer satisfaction note either: - direct to the CHO, if the account tallies with the agreed estimate, or - to the engineer, if the account and the estimate do not tally. (vi) . Any complaints regarding a repair are the sole responsibility of the CHO (who may involve an independent engineer) without recourse to at fault driver’s insurer. (vii) . The CHO will advise the at fault driver’s insurer within one working day of receipt of the independent engineer’s report when a vehicle is a total loss or repair costs exceed 66% of the pre-accident value or there is likely to be a significant delay in delivery of any required parts. The report must be faxed/e-mailed by the CHO to the at fault driver’s insurer.