Order Completeness. Fill - The Contractor shall maintain an order fill rate of 95% or greater. Order fill rate is defined as a number of items on an order filled completely as ordered divided by to the total number of lines on an order. The contractor shall submit to the Department this monthly service level agreement report in Microsoft Excel that details the order fill rate. Specifically, the report shall include Number of orders with order fill rate of more than 95% divided by total number of orders.
Appears in 4 contracts
Samples: www.miamilakes-fl.gov, pub-miamilakes.escribemeetings.com, pdfkiwi.com
