Common use of Ordering Process Clause in Contracts

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest service in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest CenturyLink in error will be instructed to contact CLEC; and QwestCenturyLink's End User Customers contacting CLEC in error will be instructed to contact QwestCenturyLink. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest CenturyLink or CLEC from discussing its products and services with CLEC's or QwestCenturyLink's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest CenturyLink all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-post- installation servicing according to QwestCenturyLink's standard procedures, as described in the Qwest CenturyLink Product Catalog (PCAT) available on QwestCenturyLink's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcatxxxx://xxx.xxxxxxxxxxx.xxx/wholesale/pcat. Information shall be provided using QwestCenturyLink's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest CenturyLink will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest CenturyLink provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest CenturyLink retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest CenturyLink complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If QwestCenturyLink's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest CenturyLink service in anticipation of the End User Customer moving to a New Service Provider, Qwest CenturyLink will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of QwestCenturyLink's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest CenturyLink will xxxx the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest CenturyLink will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest CenturyLink will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest CenturyLink and Qwest CenturyLink shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest CenturyLink in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest CenturyLink through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest CenturyLink to itself, its Affiliates, its subsidiaries, other Resellers, and to QwestCenturyLink's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest CenturyLink in error will be instructed to contact CLEC; and QwestCenturyLink's End User Customers contacting CLEC in error will be instructed to contact QwestCenturyLink. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest CenturyLink or CLEC from discussing its products and services with CLEC's or QwestCenturyLink's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest CenturyLink all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-post- installation servicing according to QwestCenturyLink's standard procedures, as described in the Qwest CenturyLink Product Catalog (PCAT) available on QwestCenturyLink's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcatxxxx://xxx.xxxxxxxxxxx.xxx/wholesale/pcat. Information shall be provided using QwestCenturyLink's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest CenturyLink will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest CenturyLink provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest CenturyLink retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest CenturyLink complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If QwestCenturyLink's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest CenturyLink service in anticipation of the End User Customer moving to a New Service Provider, Qwest CenturyLink will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of QwestCenturyLink's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest CenturyLink will xxxx bill the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest CenturyLink will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest CenturyLink will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest CenturyLink and Qwest CenturyLink shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest CenturyLink in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest CenturyLink through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest CenturyLink to itself, its Affiliates, its subsidiaries, other Resellers, and to QwestCenturyLink's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest service in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx bill the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest CenturyLink in error will be instructed to contact CLEC; and QwestCenturyLink's End User Customers contacting CLEC in error will be instructed to contact QwestCenturyLink. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest CenturyLink or CLEC from discussing its products and services with CLEC's or QwestCenturyLink's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest CenturyLink all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-post- installation servicing according to QwestCenturyLink's standard procedures, as described in the Qwest CenturyLink Product Catalog (PCAT) available on QwestCenturyLink's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcatxxxx://xxx.xxxxxxxxxxx.xxx/wholesale/pcat. Information shall be provided using QwestCenturyLink's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest CenturyLink will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest CenturyLink provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest CenturyLink retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest CenturyLink complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If QwestCenturyLink's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest CenturyLink service in anticipation of the End User Customer moving to a New Service Provider, Qwest CenturyLink will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of QwestCenturyLink's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest CenturyLink will xxxx the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest CenturyLink will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest CenturyLink will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest CenturyLink and Qwest CenturyLink shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest CenturyLink in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's ’s End User Customers Users contacting Qwest in error will be instructed to contact CLEC; and Qwest's ’s End User Customers Users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance ServicesService, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera CLEC that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customerscustomers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customerscustomers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customercustomer, or the End User Customercustomer's New Service Provider orders the discontinuance of the End User Customerend user customer's existing Qwest service in anticipation of the End User Customer end user customer moving to a New Service Provider, Qwest will render its closing xxxx to the End User Customerend user customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customerend user customer. If the Current Service Provider, or if the End User Customercustomer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx the Current Service Provider for service through the date the End User Customer customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customercustomer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customercustomer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customerscustomers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest Version 3.6 Template Agreement, 03-16-2001 37 4/13/01/HAH for MS/360networks (USA) inc/NE/CDS-010411-0026 Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such information. (See also Section12.1.5.) 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard proceduresservicing, as described in Section 12. Qwest’s procedures are described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Section 12 of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customer, or the End User Customer's New Service Provider ’s new local service provider orders the discontinuance of the End User Customer's ’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User Customer. If the Current Service Providera CLEC that currently provides resold service to an End User Customer, or if the End User Customer's New Service Provider ’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx bill the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession maintaining Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such information. (See also Section12.1.5.) 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard proceduresservicing, as described in Section 12. Qwest’s procedures are described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Section 12 of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customer, or the End User Customer's New Service Provider ’s new local service provider orders the discontinuance of the End User Customer's ’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User Customer. If the Current Service Providera CLEC that currently provides resold service to an End User Customer, or if the End User Customer's New Service Provider ’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession maintaining Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customerscustomers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers customers contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customerscustomers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customercustomer, or the End User Customercustomer's New Service Provider orders the discontinuance of the End User Customerend user customer's existing Qwest service in anticipation of the End User Customer end user customer moving to a New Service Provider, Qwest will render its closing xxxx bill to the End User Customerend user customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customerend user customer. If the Current Service Provider, or if the End User Customercustomer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx bill the Current Service Provider for service through the date the End User Customer customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customercustomer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customercustomer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customerscustomers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers contacting Qwest CenturyLink in error will be instructed to contact CLEC; and QwestCenturyLink's End User Customers contacting CLEC in error will be instructed to contact QwestCenturyLink. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest CenturyLink or CLEC from discussing its products and services with CLEC's or QwestCenturyLink's End User Customers who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest CenturyLink all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-post- installation servicing according to QwestCenturyLink's standard procedures, as described in the Qwest CenturyLink Product Catalog (PCAT) available on QwestCenturyLink's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcatxxxx://xxx.xxxxxxxxxxx.xxx/wholesale/pcat. Information shall be provided using QwestCenturyLink's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest CenturyLink will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest CenturyLink provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest CenturyLink retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest CenturyLink complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If QwestCenturyLink's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest CenturyLink service in anticipation of the End User Customer moving to a New Service Provider, Qwest CenturyLink will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of QwestCenturyLink's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest CenturyLink will xxxx bill the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest CenturyLink will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest CenturyLink will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest CenturyLink and Qwest CenturyLink shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest CenturyLink in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's ’s End User Customers Users contacting Qwest in error will be instructed to contact CLEC; and Qwest's ’s End User Customers Users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera CLEC that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera CLEC that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's ’s End User Customers Users contacting Qwest in error will be instructed to contact CLEC; and Qwest's ’s End User Customers Users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customer, or the End User Customer's New Service Provider ’s new local service provider orders the discontinuance of the End User Customer's ’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User Customer. If the Current Service Providera CLEC that currently provides resold service to an End User Customer, or if the End User Customer's New Service Provider ’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession maintaining Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In the event CLEC's end users contact Qwest in error, Qwest will either (1) provide the caller with a number the caller can dial to obtain sales information, or (2) ask the caller whether he or she would like to hear sales information. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Serviceexchange service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with asking CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationif they would like to discuss the Party’s products and services, and then discussing the Party’s products and services with those end users who would like to do so. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest service in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx bill the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party Party, seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx bill to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx bill the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC shall inform its End Users that they are End Users of CLEC for resold services. CLEC's ’s End User Customers Users contacting Qwest in error will be instructed to contact CLEC; and Qwest's ’s End User Customers Users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance ServicesService, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera CLEC that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLECRESELLER, or CLEC's RESELLER’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC's End User Customers RESELLER shall inform its end users that they are end users of RESELLER for resold services. RESELLER’s end users contacting Qwest in error will be instructed to contact CLECRESELLER; and Qwest's End User Customers ’s end users contacting CLEC RESELLER in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC RESELLER from discussing its products and services with CLEC's RESELLER’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC RESELLER shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxxx.xxx/wholesale/.. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC RESELLER for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair Qwest Resale 30 Template Version 3.1 Agreement, August 29, 2001 10/18/01/HAH for LH/Now Comm/NE/CDS-011016-0032 processes for CLEC's RESELLER’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's RESELLER’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC RESELLER is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Servicesemergency services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services.emergency services. Qwest Resale 31 Template Version 3.1 Agreement, August 29, 2001 10/18/01/HAH for LH/Now Comm/NE/CDS-011016-0032 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera RESELLER that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderRESELLER, Qwest will xxxx the Current Service Provider existing RESELLER for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting RESELLER. Qwest will notify CLEC RESELLER by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one RESELLER to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider RESELLER with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC RESELLER shall provide Qwest and Qwest shall provide CLEC RESELLER with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC RESELLER and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC RESELLER shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's RESELLER’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC RESELLER shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. inquiry CLEC's ’s End User Customers Users contacting Qwest in error will be instructed to contact CLEC; and Qwest's ’s End User Customers Users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance ServicesService, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera CLEC that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format format, which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, Qwest Version 3.6 Template Agreement, 03-16-2001 37 4/27/01/HAH for BB/NOS Comm Inc/NE/CDS-010426-0042 orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLECReseller, or CLEC's Reseller’s agent, shall act as the single point of contact for its End User Customers' Customer's service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's Reseller’s End User Customers contacting Qwest in error will be instructed to contact CLECReseller; and Qwest's ’s End User Customers contacting CLEC Reseller in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC Reseller from discussing its products and services with CLEC's Reseller’s or Qwest's ’s End User Customers who call the other Party seeking such information. 6.4.2 CLEC Reseller shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-post- installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC Reseller for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's Reseller’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's Reseller’s resale service requests are submitted via Operational Support System OSS or by facsimile. 6.4.4 CLEC Reseller is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section 7 of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customer, or the End User Customer's ’s New Service Provider orders the discontinuance of the End User Customer's ’s existing Qwest service service, in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User Customer. If the Current Service Provider, or if the End User Customer's ’s New Service Provider orders the discontinuance of existing resold service from the Current Service ProviderReseller, Qwest will xxxx the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC Reseller by Operational Support System OSS interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC Reseller shall provide Qwest and Qwest shall provide CLEC Reseller with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC Reseller and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC Reseller shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's Reseller’s resale service requests are established when service requests are received by Qwest through Operational Support Systems OSS or by facsimile. Intervals provided to CLEC Reseller shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such information. (See also Section12.1.5.) 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard proceduresservicing, as described in Section 12. Qwest’s procedures are described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Section 12 of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance ServiceServices, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customer, or the End User Customer's New Service Provider ’s new local service provider orders the discontinuance of the End User Customer's ’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User Customer. If the Current Service Providera CLEC that currently provides resold service to an End User Customer, or if the End User Customer's New Service Provider ’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession maintaining Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's agent, shall act as the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC shall inform its End User Customers that they are End User Customers of CLEC for resold services. CLEC's End User Customers contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers contacting CLEC in error will be instructed to contact Qwest. In the event CLEC's End User Customers contact Qwest in error, Qwest will either (1) provide the caller with a number the caller can dial to obtain sales information; or (2) ask the caller whether he or she would like to hear sales information. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with asking CLEC's or Qwest's End User Customers who call the other Party seeking such informationif they would like to discuss the Party's products and services, and then discussing the Party's products and services with those End User Customers who would like to do so. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's standard procedures, as described in the Qwest Product Catalog (PCAT) available on Qwest's public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User Customers. The installation, Provisioning, maintenance, and repair processes for CLEC's resale service requests are detailed in the Access to OSS Section of this Agreement, and are applicable whether CLEC's resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings for Directory Assistance Services, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's retail End User Customer, or the End User Customer's New Service Provider orders the discontinuance of the End User Customer's existing Qwest service in anticipation of the End User Customer moving to a New Service Provider, Qwest will render its closing xxxx bill to the End User Customer, discontinuing Billing as of the date of the discontinuance of Qwest's service to the End User Customer. If the Current Service Provider, or if the End User Customer's New Service Provider orders the discontinuance of existing resold service from the Current Service Provider, Qwest will xxxx bill the Current Service Provider for service through the date the End User Customer receives resold service from the Current Service Provider. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider to a New Service Provider. Qwest will not provide the Current Service Provider with the name of the New Service Provider selected by the End User Customer. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customer, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Section of this Agreement. 6.4.8 Due Date intervals for CLEC's resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's retail End User Customers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party Party, seeking such information. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest Qwes t provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User Customersend users.

Ordering Process. 6.4.1 CLECRESELLER, or CLEC's RESELLER’s agent, shall act as the single point of contact for its End User Customers' Users’ service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-post- sale servicing, Billing, collection and inquiry. CLEC's inquiry RESELLER’s End User Customers Users contacting Qwest in error will be instructed to contact CLECRESELLER; and Qwest's ’s End User Customers Users contacting CLEC RESELLER in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Local Exchange Service; however, after Qwest or RESELLER has taken these steps, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC RESELLER from discussing its products and services with CLEC's RESELLER’s or Qwest's ’s End User Customers Users who call the other Party seeking such information. 6.4.2 CLEC RESELLER shall transmit to Qwest all information necessary for the ordering (Billing, Directory Listing listing and other information), installation, repair, maintenance and post-post- installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) PCAT available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format which may include the LSR, End User Customer and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioning, maintenance, and repair of services provided to CLEC RESELLER for resale under this Agreement as Qwest provides to itself, its Affiliates, its subsidiaries, other Resellers, and Qwest retail End User CustomersUsers. The installation, Provisioning, maintenance, and repair processes for CLEC's RESELLER’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's RESELLER’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC RESELLER is responsible for providing to Qwest complete and accurate End User Customer Directory Listing listing information including initial and updated information for Directory Assistance Service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance ServicesService, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User CustomerUser, or the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of the End User Customer's User’s existing Qwest service in anticipation of the End User Customer moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User CustomerUser, discontinuing Billing as of the date of the discontinuance of Qwest's ’s service to the End User CustomerUser. If the Current Service Providera RESELLER that currently provides resold service to an End User, or if the End User Customer's New Service Provider User’s new local service provider orders the discontinuance of existing resold service from the Current Service ProviderRESELLER, Qwest will xxxx the Current Service Provider existing RESELLER for service through the date the End User Customer receives resold service from the Current Service Providerexisting RESELLER. Qwest will notify CLEC RESELLER by Operational Support System interface, facsimile, or by other agreed-upon processes when an End User Customer moves from the Current Service Provider one RESELLER to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider RESELLER with the name of the New Service Provider other local service provider selected by the End User CustomerUser. 6.4.6 CLEC RESELLER shall provide Qwest and Qwest shall provide CLEC RESELLER with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC RESELLER and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User CustomerUser, CLEC RESELLER shall be responsible for obtaining and having in its possession Proof of Authorization (POA), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's RESELLER’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC RESELLER shall be equivalent to intervals provided by Qwest to itself, its Affiliates, its subsidiaries, other Resellers, and to Qwest's ’s retail End User CustomersUsers.

Ordering Process. 6.4.1 CLEC, or CLEC's ’s agent, shall act as the single point of contact for its End User Customers' end users’ service needs, including without limitation, sales, service design, order taking, Provisioningprovisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billingbilling, collection and inquiry. CLEC shall inform its end users that they are end users of CLEC for resold services. CLEC's End User Customers ’s end users contacting Qwest in error will be instructed to contact CLEC; and Qwest's End User Customers ’s end users contacting CLEC in error will be instructed to contact Qwest. In responding to calls, neither Party shall make disparaging remarks about each other. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's ’s or Qwest's End User Customers ’s end users who call the other Party seeking such informationParty. 6.4.2 CLEC shall transmit to Qwest all information necessary for the ordering (Billingbilling, Directory Listing listing and other information), installation, repair, maintenance and post-installation servicing according to Qwest's ’s standard procedures, as described in the Qwest Product Catalog (PCAT) Interconnect & Resale Resource Guide available on Qwest's ’s public web site located at xxxx://xxx.xxxxx.xxx/wholesale/pcat. xxxx://xxx.xxxxx.xxx/wholesale/. Information shall be provided using Qwest's ’s designated Local Service Request (LSR) format format, which may include the LSR, End User Customer end user and resale forms. 6.4.3 Qwest will use the same performance standards and criteria for installation, Provisioningprovisioning, maintenance, and repair of services provided to CLEC for resale under this Agreement as Qwest provides to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and Qwest retail End User Customersend users. The installation, Provisioningprovisioning, maintenance, and repair processes for CLEC's ’s resale service requests are detailed in the Access to OSS Support Functions Section of this Agreement, and are applicable whether CLEC's ’s resale service requests are submitted via Operational Support System or by facsimile. 6.4.4 CLEC is responsible for providing to Qwest complete and accurate End User Customer Directory Listing end user listing Qwest Version 3.7 Template Agreement, 05-14-2001 Page 37 5-24-2001/bbd/Z-Tel/NE/CDS-010523-0107 information including initial and updated information for Directory Assistance Servicedirectory assistance service, white pages directories, and E911/911 Emergency Services. The Ancillary Services Section of this Agreement contains complete terms and conditions for Directory Listings listings for Directory Assistance Servicesdirectory assistance service, white pages directories, and E911/911 Emergency Services. 6.4.5 If Qwest's ’s retail End User Customerend user, or the End User Customer's New Service Provider end user’s new local service provider orders the discontinuance of the End User Customer's end user’s existing Qwest service in anticipation of the End User Customer end user moving to a New Service Providernew local service provider, Qwest will render its closing xxxx to the End User Customerend user, discontinuing Billing billing as of the date of the discontinuance of Qwest's ’s service to the End User Customerend user. If the Current Service Providera CLEC that currently provides resold service to an end user, or if the End User Customer's New Service Provider end user’s new local service provider, orders the discontinuance of existing resold service from the Current Service ProviderCLEC, Qwest will xxxx the Current Service Provider existing CLEC for service through the date the End User Customer end user receives resold service from the Current Service Providerexisting CLEC. Qwest will notify CLEC by Operational Support System interface, facsimile, or by other agreed-agreed- upon processes when an End User Customer end user moves from the Current Service Provider one CLEC to a New Service Providerdifferent local service provider. Qwest will not provide the Current Service Provider CLEC with the name of the New Service Provider other local service provider selected by the End User Customerend user. 6.4.6 CLEC shall provide Qwest and Qwest shall provide CLEC with points of contact for order entry, problem resolution and repair of the resold services. These points of contact will be identified for both CLEC and Qwest in the event special attention is required on a service request. 6.4.7 Prior to placing orders on behalf of the End User Customerend user, CLEC shall be responsible for obtaining and having in its possession Proof of Authorization (“POA”), as set forth in the POA Proof of Authorization Section of this Agreement. 6.4.8 Due Date date intervals for CLEC's ’s resale service requests are established when service requests are received by Qwest through Operational Support Systems or by facsimile. Intervals provided to CLEC shall be equivalent to intervals provided by Qwest to itself, its Affiliatesaffiliates, its subsidiaries, other Resellersresellers, and to Qwest's ’s retail End User Customersend users.