Common use of Ordering/Provisioning Clause in Contracts

Ordering/Provisioning. 33.5.1 SBC-13STATE provides access to ordering functions via one or more electronic interfaces pursuant to Section 33.3.1 of this Article. CLEC will format the service request to identify what features, services, or elements it wishes SBC-13STATE to provision in accordance with applicable SBC-13STATE ordering requirements, (where currently available) and/or other ordering requirements which have been mutually agreed, and will be implemented pursuant to Section 33.3.12 (Change Management) of this Article. 33.5.2 SBC-13STATE will provide CLEC access to one or more of the following systems or interfaces: 33.5.3 In SBC-SWBT: 33.5.3.1 R-EASE is available for the ordering of residential Resale services. 33.5.3.2 B-EASE is available for the ordering of business Resale services. 33.5.3.3 A file transmission may be provided to confirm order completions for R-EASE or B-EASE order processing. This file will provide service order information of all distributed and completed orders for CLEC. 33.5.3.4 SORD interface provides CLEC with the ability to create simple and complex Resale orders that cannot be ordered through Easy Access Sales Environment (EASE), Electronic Data Interchange (EDI) or Web Local Exchange (WebLEX). In addition, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD. If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 33.5.3.5. 33.5.3.5 As detailed in Sections 33.5.3.4, 33.5.5.3, 33.5.9.1, 33.5.9.2, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: Errors occurring between order generation and distribution must be corrected within five (5) hours for a simple order and within twenty-four (24) hours for a complex order; Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. Service orders will be excluded from calculation of the results for all related performance measurements, described in the Performance Measures Article, as applicable if CLEC fails to correct service order errors within the timeframes specified in this Section 33.5.3.5. Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for a SBC-SWBT issued FOC. 33.5.4 In NEVADA only: 33.5.4.1 Pacific Xxxx Service Manager (PBSM) is available for ordering Centrex and ISDN Resale services. 33.5.4.2 When available, SORD system will support the ordering of all Resale Services. 33.5.5 In PACIFIC only: 33.5.5.1 Intentionally left blank.

Ordering/Provisioning. 33.5.1 5.1 SBC-13STATE provides access to ordering functions (as measured from the time SBC-13STATE receives accurate service requests from the interface) to support CLEC provisioning of Resale services via one or more electronic interfaces pursuant to Section 33.3.1 of this Articleinterfaces. To order Resale services, CLEC will format the service request to identify what features, services, or elements it wishes SBC-13STATE to provision in accordance with applicable SBC-13STATE ordering requirements, (where currently available) and/or other ordering requirements which have been mutually agreed, and will be implemented pursuant to Section 33.3.12 (Change Management) of this Article. 33.5.2 . SBC-13STATE will provide CLEC access to one or more of the following systems or interfaces: 33.5.3 5.2 RESALE SERVICE ORDER REQUEST SYSTEM AVAILABILITY: 5.2.1 In SBC-SWBT: 33.5.3.1 5.2.1.1 R-EASE is available for the ordering of residential Resale services. 33.5.3.2 5.2.1.2 B-EASE is available for the ordering of business Resale services. 33.5.3.3 A file transmission may be provided to confirm order completions for R-EASE or B-EASE order processing. This file will provide service order information of all distributed and completed orders for CLEC. 33.5.3.4 5.2.1.3 SORD interface provides CLEC CLECs with the ability to create simple and certain complex Resale orders that cannot be ordered through Easy Access Sales Environment (EASE), Electronic Data Interchange (EDI) or Web Local Exchange (WebLEXLEX). In addition, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD: If CLEC elects to correct service order errors via SORD, CLEC will be responsible for correcting all errors occurring prior to completion on any orders submitted electronically by CLEC. If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 33.5.3.5. 33.5.3.5 As detailed in Sections 33.5.3.4, 33.5.5.3, 33.5.9.1, 33.5.9.2, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: Errors occurring between order generation and distribution must be corrected within five (5) hours for a simple order and within twenty-four (24) hours for a complex order; Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. Service orders will be excluded from calculation of the results for all related performance measurements, described in the Performance Measures Article, as applicable if CLEC fails to correct service order errors within the timeframes specified in this Section 33.5.3.5. Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for a SBC-SWBT issued FOC. 33.5.4 In NEVADA only: 33.5.4.1 Pacific Xxxx Service Manager (PBSM) is available for ordering Centrex and ISDN Resale services. 33.5.4.2 When available, SORD system will support the ordering of all Resale Services. 33.5.5 In PACIFIC only: 33.5.5.1 Intentionally left blank.

Ordering/Provisioning. 33.5.1 SBC-13STATE provides access to ordering functions via one or more electronic interfaces pursuant to Section 33.3.1 of this Article. CLEC will format the service request to identify what features, services, or elements it wishes SBC-13STATE to provision in accordance with applicable SBC-13STATE SBC- 13STATE ordering requirements, (where currently available) and/or other ordering requirements which have been mutually agreed, and will be implemented pursuant to Section 33.3.12 (Change Management) of this Article. 33.5.2 SBC-13STATE will provide CLEC access to one or more of the following systems or interfaces: 33.5.3 In SBC-SWBT: 33.5.3.1 R-EASE is available for the ordering of residential Resale services. 33.5.3.2 B-EASE is available for the ordering of business Resale services. 33.5.3.3 A file transmission may be provided to confirm order completions for R-EASE or B-EASE order processing. This file will provide service order information of all distributed and completed orders for CLEC. 33.5.3.4 SORD interface provides CLEC with the ability to create simple and complex Resale orders that cannot be ordered through Easy Access Sales Environment (EASE), Electronic Data Interchange (EDI) or Web Local Exchange (WebLEX). In addition, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD. If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 33.5.3.5. . 33.5.3.5 As detailed in Sections 33.5.3.4, 33.5.5.3, 33.5.9.1, 33.5.9.2, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: Errors occurring between order generation and distribution must be corrected within five (5) hours for a simple order and within twenty-four (24) hours for a complex order; Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. Service orders will be excluded from calculation of the results for all related performance measurements, described in the Performance Measures Article, as applicable if CLEC fails to correct service order errors within the timeframes specified in this Section 33.5.3.5. Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for a SBC-SWBT issued FOC. 33.5.4 In NEVADA only: 33.5.4.1 Pacific Xxxx Service Manager (PBSM) is available for ordering Centrex and ISDN Resale services. 33.5.4.2 When available, SORD system will support the ordering of all Resale Services. 33.5.5 In PACIFIC only: 33.5.5.1 Intentionally left blank.

Ordering/Provisioning. 33.5.1 SBC-13STATE provides access to ordering functions via one or more electronic electro nic interfaces pursuant to Section 33.3.1 of this Article. CLEC will format the service request to identify what features, services, or elements it wishes SBC-13STATE to provision in accordance with applicable SBC-13STATE ordering requirements, (where currently available) and/or other ordering requirements which have been mutually agreed, and will be implemented pursuant to Section 33.3.12 (Change Management) of this Article. 33.5.2 SBC-13STATE will provide CLEC access to one or more of the following systems or interfaces: 33.5.3 In SBC-SWBT: 33.5.3.1 R-EASE is available for the ordering of residential Resale services. 33.5.3.2 B-EASE is available for the ordering of business Resale services. 33.5.3.3 A file transmission may be provided to confirm order completions for R-EASE or B-EASE order processing. This file will provide service order information of all distributed and completed orders for CLEC. 33.5.3.4 SORD interface provides CLEC with the ability to create simple and complex Resale orders that cannot be ordered through Easy Access Sales Environment (EASE), Electronic Data Interchange (EDI) or Web Local Exchange (WebLEX). In addition, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD. If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 33.5.3.5. 33.5.3.5 As detailed in Sections 33.5.3.4, 33.5.5.3, 33.5.9.1, 33.5.9.2, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: Errors occurring between order generation and distribution must be corrected within five (5) hours for a simple order and within twenty-four (24) hours for a complex order; Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. Service orders will be excluded from calculation of the results for all related performance measurements, described in the Performance Measures Article, as applicable if CLEC fails to correct service order errors within the timeframes specified in this Section 33.5.3.5. Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for a SBC-SWBT issued FOC. 33.5.4 In NEVADA only: 33.5.4.1 Pacific Xxxx Service Manager (PBSM) is available for fo r ordering Centrex and ISDN Resale services. 33.5.4.2 When available, SORD system will support the ordering of all Resale Services. 33.5.5 In PACIFIC only: 33.5.5.1 Intentionally left blank.

Ordering/Provisioning. 33.5.1 5.1 SBC-13STATE provides access to ordering functions via one or more electronic interfaces pursuant to Section 33.3.1 of this Article3.1. CLEC will format the service request to identify what features, services, or elements it wishes SBC-13STATE to provision in accordance with applicable SBC-13STATE ordering requirements, (where currently available) and/or other ordering requirements which have been mutually agreed, and will be implemented pursuant to Section 33.3.12 3.10 (Change Management) of this ArticleAttachment. 33.5.2 5.2 SBC-13STATE will provide CLEC access to one or more of the following systems or interfaces: Resale Service Order Request and Provisioning System Availability: 33.5.3 5.3 In SBC-SWBT: 33.5.3.1 5.3.1 R-EASE is available for the ordering of residential Resale services. 33.5.3.2 5.3.2 B-EASE is available for the ordering of business Resale services. 33.5.3.3 5.3.3 A file transmission may be provided to confirm order completions for R-EASE or B-B- EASE order processing. This file will provide service order information of all distributed and completed orders for CLEC. 33.5.3.4 5.3.4 SORD interface provides CLEC with the ability to create simple and complex Resale orders that cannot be ordered through Easy Access Sales Environment (EASE), Electronic Data Interchange (EDI) or Web Local Exchange (WebLEXLEX). In addition, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD. If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 33.5.3.55.3.5. 33.5.3.5 5.3.5 As detailed in Sections 33.5.3.45.3.4, 33.5.5.35.5.3, 33.5.9.15.9.1, 33.5.9.25.9.2, the Parties agree that the following timelines are applicable to electronically generated service orders with errors corrected via SORD: Errors occurring between order generation and distribution must be corrected within five (5) hours for a simple order and within twenty-twenty four (24) hours for a complex order; Error Service Order Image (ESOI) errors must be corrected within three (3) business hours. Service orders will be excluded from calculation of the results for all related performance measurements, described in the Attachment 17: Performance Measures ArticleRemedy Plan- OK, as applicable if CLEC fails to correct service order errors within the timeframes specified in this Section 33.5.3.55.3.3. Additionally, service orders with errors that occur after order generation, but prior to distribution will not qualify for a SBC-SWBT issued FOC. 33.5.4 5.4 In NEVADA only: 33.5.4.1 5.4.1 Pacific Xxxx Bell Service Manager (PBSM) is available for ordering Centrex and ISDN Resale services. 33.5.4.2 5.4.2 When available, SORD system will support the ordering of all Resale Services. 33.5.5 5.5 In PACIFIC only: 33.5.5.1 Intentionally : 5.5.1 StarWriter supports the ordering of single line, basic exchange, and residential Resale services. 5.5.2 Pacific Bell Service Manager (PBSM) is available for ordering Centrex and ISDN Resale services. 5.5.3 SORD system supports the ordering of all Resale Services in SBC-7STATES. If CLEC chooses to use SORD to issue orders in PACIFIC, any service order errors will be corrected by the LSC. CLEC will be given a list generated by the LSC of CLEC order errors, and CLEC will be responsible for contacting their customer when necessary to clear an error. With CLEC being the point of contact for their customer, CLEC agrees to respond timely to the LSC with correct information in order for LSC to complete the correction of the error and subsequent completion of the order. For terms and conditions for service order error correction within SORD, see Section 5.3.5. 5.6 This Section intentionally left blank. 5.7 In SNET, Resale ordering is supported by W-CIWin (SNET’s proprietary GUI interface). 5.7.1 W-SNAP is made available for the ordering of non-complex Resale products and services. 5.7.2 Order Negotiation (as part of CCTOOLS) is made available for the ordering of complex Resale products and services. 5.7.3 Electronic Forms (EF) is an automated workflow process for ordering of specific complex Resale products and services. Resale and UNE Service and LNP Order Request and Provisioning System Availability: 5.8 SBC-13STATE makes available to CLEC an Electronic Data Interchange (EDI) interface for transmission of SBC-13STATE ordering requirements via formats provided on the Local Service Request (LSR) as defined by the OBF and via EDI mapping as defined by TCIF. In ordering and provisioning Resale, CLEC and SBC-13STATE will utilize industry guidelines developed by OBF and TCIF EDI to transmit data based upon SBC-13STATE’s Resale ordering requirements, dependent on operating region. In ordering and provisioning UNE, CLEC and SBC-13STATE will utilize industry guidelines developed by OBF and TCIF EDI to transmit data based upon SBC- 13STATE’s UNE ordering requirements dependent on operating region. In addition, Local Number Portability (LNP) and, where applicable, Interim Number Portability (INP), will be ordered consistent with the OBF LSR and EDI process. 5.9 For SBC-SWBT and PACIFIC regions, SORD interface provides CLECs with the ability to create simple and certain complex UNE orders that cannot be initiated through EASE, EDI or LEX. 5.9.1 For SBC-SWBT, the SORD interface supports the modification of service orders submitted electronically by CLEC. The Parties agree that the following conditions are applicable to electronically generated service orders with errors corrected via SORD: If CLEC chooses to use SORD to issue orders, then CLEC becomes responsible for correction of all service order errors between order application and order completion that occur on mechanically generated service orders created or modified by CLEC. CLEC may need to call the LSC to obtain additional information. CLEC may also choose to clear service order errors, even though CLEC is not initiating service orders via SORD. CLEC would then become responsible for correction of all errors, as detailed above. For terms and conditions for service order error correction within SORD, see Section 5.3.5 5.9.2 In SBC-PACIFIC region, any service order errors will be corrected by the LSC. CLEC will be given a list generated by the LSC of CLEC order errors, and CLEC will be responsible for contacting their customer when necessary to clear an error. CLEC shall respond timely to the LSC with correct information regarding orders submitted to SORD in order for LSC to complete the correction of the error and subsequent completion of the order. For terms and conditions for service order error correction within SORD, see Section 5.3.5. 5.10 [This Section intentionally left blank.] 5.11 In ordering and provisioning Unbundled Dedicated Transport and local interconnection trunks, CLEC and SBC will utilize SBC’s ordering requirements which are based on industry ASR guidelines developed by OBF. SBC-SWBT and SNET support the ordering of Unbundled Dedicated Transport and local interconnection trunks for purposes of this Agreement via an ASR. For purposes of this Agreement, SBC- AMERITECH supports the ordering of Unbundled Dedicated Transport, local interconnection trunks, and currently supports ordering of UNE loops via an ASR. For purposes of this Agreement, in PACIFIC and NEVADA, XXXXX currently supports the ordering of Unbundled Dedicated Transport, local interconnection trunks and ordering of UNE loops via an ASR. These ASRs are transmitted to SBC-13STATE via NDM Direct Connect. In the event that the negotiated or arbitrated result of Condition 8 of the SBC/Ameritech Merger Conditions is a uniform ASR based interface for T1, T3 or enhanced extended loops (EELs), then SBC-13 STATES will agree to amend this Section of this Attachment to include T1 and T3 loops and enhanced extended loops for all operating regions. Nothing in this Section restricts SBC-13STATE’s right to implement other ordering and provisioning (to include, without limitation, disconnection) procedures to apply to services outside the scope of this Agreement, such as access services. 5.12 For SBC-SWBT and PACIFIC, LEX is an end user interface that provides access to the ordering functions for Resale Services, UNEs, and Local Number Portability. 5.13 In SNET, MSAP (SNET's EDI-based industry standard app-to-app interface) is available for the ordering of both complex and non-complex Resale Services, as well as the ordering of UNEs and Local Number Portability. 5.14 When CLEC orders Elements or Combinations that are currently interconnected and functional, such Elements and Combinations will remain interconnected and functional without any disconnection and without loss of feature capability and without loss of associated Ancillary Functions. This will be known as Contiguous Interconnection of Network Elements. There will be no charge for such interconnection, other than the recurring and nonrecurring charges applicable to the elements included in the combination, and the electronic service order charge as specified in Attachment 6, Section 14.2. 5.15 “Contiguous Network Interconnection of Network Elements” includes, without limitation, the situation when CLEC orders all the SWBT Network Elements required to convert a SWBT end-user customer or an CLEC resale customer to CLEC unbundled Network Elements service (a) without any change in features or functionality that was being provided by SWBT (or by CLEC on a resale basis) at the time of the order or (b) with only the change needed to route the customer’s operator service and directory assistance calls to the CLEC OS/DA platform via customized routing and/or changes needed in order to change a local switching feature, e.g., call waiting. (This section only applies to orders involving customized routing after customized routing has been established to an CLEC OS/DA platform from the relevant SWBT local switch, including CLEC’s payment of all applicable charges to establish that routing.) There will be no interruption of service to the end-user customer in connection with orders covered by this section, except for processing time that is technically necessary to execute the appropriate recent change order in the SWBT local switch. SWBT will treat recent change orders necessary to provision CLEC orders under this section at parity with recent change orders executed to serve SWBT end-user customers, in terms of scheduling necessary service interruptions so as to minimize inconvenience to end-user customers.