Common use of OTHER GENERAL THINGS YOU NEED TO Clause in Contracts

OTHER GENERAL THINGS YOU NEED TO. KNOW We are responsible for the personal data processed in connection with your subscription. All processing will take place in accordance with applicable legislation concerning the processing of personal data as well as our Privacy Policy which you can find on our website - xxxxx://xxx.xxxxxxxxx.xxx/uk/legal/privacy. We may change the terms of this Contract (and also the other documents referred to herein) as well as your monthly subscription fee (for example if the relevant tax rules change) as follows: • at any time if the changes are essentially to your advantage. This may be the case, for example, if we add further service offers to your Care by Volvo subscription – you may then choose to use such new services subject to certain terms which we will add in Part 3 below. We will tell you in advance if this happens; • at any time if the changes are to reflect changes in relevant laws and regulatory requirements, VAT rate changes or implement minor changes to your subscription and/or the services. We will tell you in advance if this happens; and • in all other cases, by informing you at least three months in advance of the date from which the changes shall apply to this Contract. If you don't tell us you are not happy with the changes in this time period, we will assume that you are happy to proceed with the changes (but don't worry, we will remind you of this when we inform you about the intended changes). If you do not accept the changes, you may terminate this Contract as of the effective date of the changes. You will receive a refund of any subscription fees paid in relation to the period after the date you returned your car to us. We may transfer any or all of our rights and obligations under this Contract to another company. We will let you know if this happens and make sure that the transfer will not reduce your contractual rights. The laws of England and Wales govern this Contract. In the case of a dispute, you (or we) can bring legal proceedings in the competent English courts only, unless: • you live in Scotland, in which case you can bring legal proceedings in respect of the products in either the Scottish or the English courts; or • you live in Northern Ireland, in which case you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If we do not give the standard of service you expect, or if you think we have made a mistake, please let us know so we can investigate, put matters right and take steps to prevent it happening again. You can do this by contacting our Customer Relations Centre, using the contact details in section 1.2 and providing us with details of your complaint. We will acknowledge any formal complaint within five (5) working days and provide a final response in writing within eight (8) weeks). If you are not happy with the way that we deal with your complaint in relation to this Contract or insurance, you may be able to refer your complaint to the Financial Ombudsman Service by writing to Financial Ombudsman Service, Exchange Tower, London E14 9SR, calling 0000 000 0 000 or 0000 000 0 000 or sending an email to xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Please note that we comply with the applicable code of conduct operated by the BVRLA and The Motor Ombudsman (TMO). These codes set out the standards that all BVRLA and TMO members must adhere to and provide you with the reassurance that we are a company committed to delivering the highest industry standards. If we disagree on an issue and you feel that we have not provided a satisfactory solution, you may use the BVRLA Trading Standards Institute-approved alternative dispute resolution or the TMO’s in-house automotive dispute resolution service. For further information, please see here - xxxxx://xxx.xxxxx.xx.xx/consumer-advice/making-a- complaint-adr.html and xxxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/consumers/make-a- complaint. Any waiver by us or you of any breach of the terms of this Contract by the other shall be in writing and shall not be considered as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either us or you to enforce or at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them. We shall not be liable or be deemed to be in breach of this Contract for reason of any delay in performing or any failure to perform, any of the obligations under it, if the delay or failure was due to any cause beyond our reasonable control (e.g. war, natural disasters, pandemics and lock-downs). We always strive to keep delivery times as short as possible, but please note that such circumstances may cause delays compared to the estimated delivery times earlier communicated from us (because the factory building your car and/or the logistics chain intended to transport your car to the Volvo retailer have been negatively affected). This Contract is for the benefit of you and Volvo Car UK Limited t/a Care by Volvo, and no term of it will be enforceable by any other person that is not a party to it including any enforcement through the Contracts (Rights of Third Parties) Act 1999. If any term of this Contract should be found invalid, you and we agree that the other terms of it will remain valid and unaffected.

OTHER GENERAL THINGS YOU NEED TO. KNOW We are responsible for the personal data processed in connection with your subscription. All processing will take place in accordance with applicable legislation concerning the processing of personal data as well as our Privacy Policy which you can find on our website - xxxxx://xxx.xxxxxxxxx.xxx/uk/legal/privacy. We may change the terms of this Contract (and also the other documents referred to herein) as well as your monthly subscription fee (for example if the relevant tax rules change) as follows: • at any time if the changes are essentially to your advantage. This may be the case, for example, if we add further service offers to your Care by Volvo subscription – you may then choose to use such new services subject to certain terms which we will add in Part 3 below. We will tell you in advance if this happens; • at any time if the changes are to reflect changes in relevant laws and regulatory requirements, VAT rate changes or implement minor changes to your subscription and/or the services. We will tell you in advance if this happens; and • in all other cases, by informing you at least three months in advance of the date from which the changes shall apply to this Contract. If you don't tell us you are not happy with the changes in this time period, we will assume that you are happy to proceed with the changes (but don't worry, we will remind you of this when we inform you about the intended changes). If you do not accept the changes, you may terminate this Contract as of the effective date of the changes. You will receive a refund of any subscription fees paid in relation to the period after the date you returned your car to us. We may transfer any or all of our rights and obligations under this Contract to another company. We will let you know if this happens and make sure that the transfer will not reduce your contractual rights. The laws of England and Wales govern this Contract. In the case of a dispute, you (or we) can bring legal proceedings in the competent English courts only, unless: • you live in Scotland, in which case you can bring legal proceedings in respect of the products in either the Scottish or the English courts; or • you live in Northern Ireland, in which case you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If we do not give the standard of service you expect, or if you think we have made a mistake, please let us know so we can investigate, put matters right and take steps to prevent it happening again. You can do this by contacting our Customer Relations Centre, using the contact details in section 1.2 and providing us with details of your complaint. We will acknowledge any formal complaint within five (5) working days and provide a final response in writing within eight (8) weeks). If you are not happy with the way that we deal with your complaint in relation to this Contract or insurance, you may be able to refer your complaint to the Financial Ombudsman Service by writing to Financial Ombudsman Service, Exchange Tower, London E14 9SR, calling 0000 000 0 000 or 0000 000 0 000 or sending an email to xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Please note that we comply with the applicable code of conduct operated by the BVRLA and The Motor Ombudsman (TMO). These codes set out the standards that all BVRLA and TMO members must adhere to and provide you with the reassurance that we are a company committed to delivering the highest industry standards. If we disagree on an issue and you feel that we have not provided a satisfactory solution, you may use the BVRLA Trading Standards Institute-approved alternative dispute resolution or the TMO’s in-house automotive dispute resolution service. For further information, please see here - xxxxx://xxx.xxxxx.xx.xx/consumer-advice/making-a- complaint-adr.html and xxxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/consumers/make-a- complaint. Any waiver by us or you of any breach of the terms of this Contract by the other shall be in writing and shall not be considered as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either us or you to enforce or at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them. We shall not be liable or be deemed to be in breach of this Contract for reason of any delay in performing or any failure to perform, any of the obligations under it, if the delay or failure was due to any cause beyond our reasonable control (e.g. war, natural disasters, pandemics and lock-downs). We always strive to keep delivery times as short as possible, but please note that such circumstances may cause delays compared to the estimated delivery times earlier communicated from us (because the factory building your car and/or the logistics chain intended to transport your car to the Volvo retailer have been negatively affected). This Contract is for the benefit of you and Care by Volvo Car UK Limited t/a Care by VolvoLimited, and no term of it will be enforceable by any other person that is not a party to it including any enforcement through the Contracts (Rights of Third Parties) Act 1999. If any term of this Contract should be found invalid, you and we agree that the other terms of it will remain valid and unaffected.

OTHER GENERAL THINGS YOU NEED TO. KNOW We are responsible for the personal data processed in connection with your subscription. All processing will take place in accordance with applicable legislation concerning the processing of personal data as well as our Privacy Policy which you can find on our website Information Notice - xxxxx://xxx.xxxxxxxxx.xxx/uk/legal/privacyxxxxx://xxx.xxxxxxxxx.xxx/images/v/- /media/applications/cbvglobalselect/uk/pdfs/information_notice.pdf. We may change the terms of this Contract (and also the other documents referred to herein) as well as your monthly subscription fee (for example if the relevant tax rules change) as follows: • at any time if the changes are essentially to your advantage. This may be the case, for example, if we add further service offers to your Care by Volvo subscription – you may then choose to use such new services subject to certain terms which we will add in Part 3 below. We will tell you in advance if this happens; and • at any time if the changes are to reflect changes in relevant laws and regulatory requirements, VAT rate changes or implement minor changes to your subscription and/or the services. We will tell you in advance if this happens; and • in all other cases, by informing you at least three months in advance of the date from which the changes shall apply to this Contract. If you don't tell us you are not happy with the changes in this time periodotherwise by that date, we will assume that you are happy to proceed with accept the changes (but don't worry, we will remind you of this when we inform you about the intended changes). If you do not accept the changes, you may terminate this Contract as of the effective date of the changes. You will receive a refund of any subscription fees paid in relation to the period after the date you returned your car to us. We may transfer any or all of our rights and obligations under this Contract to another companycompany within the Volvo Car Group. We will let you know if this happens and make sure that the transfer will not reduce your contractual rights. You may only transfer your subscription (or any rights or obligations under our Contract) to another person if we consent to this – for such transfers there is also an administrative fee as stated in Appendix 1. The laws of England and Wales govern this Contract. In the case of a dispute, you (or we) can bring legal proceedings in the competent English courts only, unless: • you live in Scotland, in which case you can bring legal proceedings in respect of the products in either the Scottish or the English courts; or • you live in Northern Ireland, in which case you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If we do not give the standard of service you expect, or if you think we have made a mistake, please let us know so we can investigate, put matters right and take steps to prevent it happening again. You can do this by contacting our Customer Relations Centre, using the contact details in section 1.2 and providing us with details of your complaint. We will acknowledge any formal complaint within five (5) working days and provide a final response in writing within eight (8) weeks). If you are not happy with the way that we deal with your complaint in relation to this Contract the Hire Agreement or insurance, you may be able to refer your complaint to the Financial Ombudsman Service by writing to Financial Ombudsman Service, Exchange Tower, London E14 9SR, calling 0000 000 0 000 or 0000 000 0 000 or sending an email to xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx. Please note that we comply with the applicable code BVRLA Codes of conduct operated by the BVRLA and The Motor Ombudsman (TMO)Conduct. These codes Codes of Conduct set out the standards that all BVRLA and TMO members must adhere to and provide you with the reassurance that we are a company committed to delivering the highest industry standards. If we disagree on an issue and you feel that we have not provided a satisfactory solution, you may use the BVRLA Trading Standards Institute-approved alternative dispute resolution or the TMO’s in-house automotive dispute resolution serviceresolution. For further information, please see here - xxxxx://xxx.xxxxx.xx.xx/consumer-advice/making-a- complaint-adr.html and xxxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/consumers/make-a- complaintxxxxx://xxx.xxxxx.xx.xx/consumer-advice/making-a-complaint-adr.html. Any waiver by us or you of any breach of the terms of this Contract by the other shall be in writing and shall not be considered as a waiver of any subsequent breach of the same or of any other provision. Without prejudice to the generality of the foregoing, failure by either us or you to enforce or at any time or for any period any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them. We shall not be liable or be deemed to be in breach of this Contract for reason of any delay in performing or any failure to perform, any of the obligations under it, if the delay or failure was due to any cause beyond our reasonable control (e.g. war, natural disasters, pandemics and lock-downs). We always strive to keep delivery times as short as possible, but please note that such circumstances may cause delays compared to the estimated delivery times earlier communicated from us (because the factory building your car and/or the logistics chain intended to transport your car to the Volvo retailer have been negatively affected). This Contract is for the benefit of you and Care by Volvo Car UK Limited t/a Care by VolvoLimited, and no term of it the Contract will be enforceable by any other person that is not a party to it including any enforcement through the Contracts (Rights of Third Parties) Act 1999. If any term of this Contract should be found invalid, you and we agree that the other terms of it this Contract will remain valid and unaffected.