Common use of Other key information Clause in Contracts

Other key information. 9.1 If you receive unsatisfactory goods or services costing over £100, but not more than £30,000 for a single item and you paid for them directly using credit provided under this agreement, you may have the right to make a claim against the supplier, us, or both. This protection will not apply for cash withdrawals, money transfers or if you use your card to fund an account with a third party provider (like PayPal) and then pay for goods or services with that account. 9.2 We will open your account a few days before you and any additional cardholders get your credit card(s). You can use your card or card details (including your card number) to make purchases and cash withdrawals or ask us to make balance transfers or money transfers. 9.3 We do everything we can to provide you with the service you want and expect, but we know sometimes things go wrong. If you have a complaint, please call us on 00000 00 00 00. Alternatively you can complete the online form available in the Contact Us section of our website (xxxxxxxxxxxxxx.xx.xx) or write to us at; Customer Relations, Sainsbury’s Bank, PO Box 4952, Worthing, BN11 9YW A copy of our complaints handling procedure is available on request and by visiting our website. If you’re unhappy with our final response to your complaint, you can ask the Financial Ombudsman Service for an independent review. The Ombudsman offers a free independent service, but before they look at your complaint, they’ll ask you to give us the opportunity to put things right for you. Details of how to contact the Financial Ombudsman are below: Post - Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone - 0000 000 0000 or 0000 000 0000 Email - xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Website -xxxxxxxxx-xxxxxxxxx.xxx.xx You may also use the Online Dispute Resolution (ODR) platform if you are an EU resident and you purchased this product or service online or by telephone. You can access and submit your complaint online through the ODR platform at this address: xxxx://xx.xxxxxx.xx/odr. You will need our name (Sainsbury’s Bank), our email address (XXXxxxxxxx.Xxxxxxxxx@xxxxxxxxxxxxxx.xx.xx), our website address (xxxxxxxxxxxxxx.xx.xx) and our geographic location (United Kingdom). The platform will then send your complaint to the Financial Ombudsman Service for independent review, so it may be quicker to contact the Financial Ombudsman Service directly. 9.4 The Financial Conduct Authority, 00 Xxx Xxxxx Xxxxxxxxx, Xxxxxx Xxxxx, Xxxxxx X00 0XX is the supervisory authority under the Consumer Credit Act 1974.

Other key information. 9.1 If you receive unsatisfactory goods or services costing over £100, but not more than £30,000 for a single item and you paid for them directly using credit provided under this agreement, you may have the right to make a claim against the supplier, us, or both. This protection will not apply for cash withdrawals, money transfers or if you use your card to fund an account with a third party provider (like PayPal) and then pay for goods or services with that account. 9.2 We will open your account a few days before you and any additional cardholders get your credit card(s). You can use your card or card details (including your card number) to make purchases and cash withdrawals or ask us to make balance transfers or money transfers. 9.3 We do everything we can to provide you with the service you want and expect, but we know sometimes things go wrong. If you have a complaint, please call us on 00000 00 00 00. Alternatively you can complete the online form available in the Contact Us section of our website (xxxxxxxxxxxxxx.xx.xx) or write to us at; Customer Relations, Sainsbury’s Bank, PO Box 4952, Worthing, BN11 9YW A copy of our complaints handling procedure is available on request and by visiting our website. If you’re unhappy with our final response to your complaint, you can ask the Financial Ombudsman Service for an independent review. The Ombudsman offers a free independent service, but before they look at your complaint, they’ll ask you to give us the opportunity to put things right for you. Details of how to contact the Financial Ombudsman are below: Post - Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone - 0000 000 0000 or 0000 000 0000 Email - xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Website -xxxxxxxxx-xxxxxxxxx.xxx.xx You may also use the Online Dispute Resolution (ODR) platform if you are an EU resident and you purchased this product or service online or by telephone. You can access and submit your complaint online through the ODR platform at this address: xxxx://xx.xxxxxx.xx/odrhttp:// xx.xxxxxx.xx/xxx. You will need our name (Sainsbury’s Bank), our email address (XXXxxxxxxx.Xxxxxxxxx@xxxxxxxxxxxxxx.xx.xx), our website address (xxxxxxxxxxxxxx.xx.xx) and our geographic location (United Kingdom). The platform will then send your complaint to the Financial Ombudsman Service for independent review, so it may be quicker to contact the Financial Ombudsman Service directly. 9.4 The Financial Conduct Authority, 00 Xxx Xxxxx Xxxxxxxxx, Xxxxxx Xxxxx, Xxxxxx X00 0XX is the supervisory authority under the Consumer Credit Act 1974.