Common use of Our responsibility to you Clause in Contracts

Our responsibility to you. 13.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 By continuous total loss of the Service we mean the inability to make a connection to the internet using the Service due to a fault in any part of timetalk’s network, which excludes any third party network or any home network within your Service Address leading from the socket in your Service Address. 13.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. your monthly subscription for the Service multiplied by 12 and divided by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 You must contact us in writing to claim a credit. If your credit request is approved it will be applied against future or current outstanding Charges due for the Service. 13.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 10.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 10.2 By continuous total loss of the Service we mean the inability to make a connection to the internet and receive Calls using the Service Service(s) due to a fault in any part of timetalk’s network, which excludes any third party network or any home network within your Service Address leading from the main socket in your Service Address. 13.3 10.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. will be calculated by multiplying your monthly subscription for the Service multiplied by 12 and divided dividing that figure by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 10.4 You must contact us in writing to claim a credit. If your credit request is been approved it will be applied against future or current outstanding Charges due for the ServiceService(s). 13.5 10.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 10.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 10.2 By continuous total loss of the Service we mean the inability to make a connection to the internet and receive Calls using the Service Service(s) due to a fault in any part of timetalkTimeTalk’s network, which excludes any third party network or any home network within your Service Address leading from the main socket in your Service Address. 13.3 10.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. will be calculated by multiplying your monthly subscription for the Service multiplied by 12 and divided dividing that figure by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 10.4 You must contact us in writing to claim a credit. If your credit request is been approved it will be applied against future or current outstanding Charges due for the ServiceService(s). 13.5 10.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 10.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 10.2 By continuous total loss of the Service we mean the inability to make a connection to the internet and receive Calls using the Service Service(s) due to a fault in any part of timetalkOptics Internet’s network, which excludes any third party network or any home network within your Service Address leading from the main socket in your Service Address. 13.3 10.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. will be calculated by multiplying your monthly subscription for the Service multiplied by 12 and divided dividing that figure by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 10.4 You must contact us in writing to claim a credit. If your credit request is been approved it will be applied against future or current outstanding Charges due for the ServiceService(s). 13.5 10.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and publicand bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime oranytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 By continuous total loss of the Service we mean the inability to make a connection to the internet using the Service due to a fault in any part of timetalkTimeTalk’s network, which excludes whichexcludes any third party network or any home network within your Service Address leading from the socket in your Service Address. 13.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated pro rated daily charge for the Service i.e. i.e your monthly subscription for the Service multiplied by 12 and divided by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 You must contact us in writing to claim a credit. If your credit request is approved beenapproved it will be applied against future or current outstanding Charges due for the ServicetheService. 13.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 By continuous total loss of the Service we mean the inability to make a connection to the internet using the Service due to a fault in any part of timetalkOptics Internet’s network, which excludes any third party network or any home network within your Service Address leading from the socket in your Service Address. 13.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. your monthly subscription for the Service multiplied by 12 and divided by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 You must contact us in writing to claim a credit. If your credit request is approved it will be applied against future or current outstanding Charges due for the Service. 13.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 By continuous total loss of the Service we mean the inability to make a connection to the internet using the Service due to a fault in any part of timetalkSupanet’s network, which excludes any third party network or any home network within your Service Address leading from the socket in your Service Address. 13.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. your monthly subscription for the Service multiplied by 12 and divided by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 You must contact us in writing to claim a credit. If your credit request is approved it will be applied against future or current outstanding Charges due for the Service. 13.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 10.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 10.2 By continuous total loss of the Service we mean the inability to make a connection to the internet and receive Calls using the Service Service(s) due to a fault in any part of timetalkSupanet’s network, which excludes any third party network or any home network within your Service Address leading from the main socket in your Service Address. 13.3 10.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. will be calculated by multiplying your monthly subscription for the Service multiplied by 12 and divided dividing that figure by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 10.4 You must contact us in writing to claim a credit. If your credit request is been approved it will be applied against future or current outstanding Charges due for the ServiceService(s). 13.5 10.5 Our only responsibility is to pay you the credits described above, unless we are negligent.

Our responsibility to you. 13.1 If you suffer a continuous total loss of the Service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 6pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 9am on the next weekday after the day you reported the fault to us. 13.2 By continuous total loss of the Service we mean the inability to make a connection to the internet using the Service due to a fault in any part of timetalkTimeTalk’s network, which excludes any third party network or any home network within your Service Address leading from the socket in your Service Address. 13.3 Should we fail to rectify reported faults that are within our control within the aforementioned time frame we will provide you with a credit for each whole day that we are late in restoring the Service. This credit will be equal to the daily charge of your rental for each day that applies. The prorated daily charge for the Service i.e. your monthly subscription for the Service multiplied by 12 and divided by 365. You will not qualify for a credit if the fault relates to your phone line or Third Party Equipment. 13.4 You must contact us in writing to claim a credit. If your credit request is approved it will be applied against future or current outstanding Charges due for the Service. 13.5 Our only responsibility is to pay you the credits described above, unless we are negligent.