Common use of OUR SERVICE RESPONSIBILITIES Clause in Contracts

OUR SERVICE RESPONSIBILITIES. 2.1 Provide You with Direct Debit facilities in accordance with The Direct Debit Scheme as mandated by BACS. 2.2 Provide and maintain The Direct Debit System or secure FTP enabling You to submit daily transaction details through Our secure server. We are not responsible for the maintenance of Your servers or management of Your computers. 2.3 In accordance with The Direct Debit Scheme, We will set up Direct Debits and send Direct Debit Advance Notice emails or letters to clients (unless otherwise agreed). 2.4 For the purposes of determining whether Clients have paid, for managing and reconciling client records and performing other direct debit management tasks, You can access various reports via the Direct Debit System or BACS Payment Services’ web portal. 2.5 Provide backup support at levels deemed reasonable during normal service hours. Outside of these service hours, You should log any issue on Our voicemail system on 01206 675847 and by email to xxxxxxx@xxxxxxxxxxxxxx.xxx and We will endeavour to solve or begin addressing the matter within 48 hours.

OUR SERVICE RESPONSIBILITIES. 2.1 Provide You with Direct Debit facilities in accordance with The the Direct Debit Scheme as mandated by BACS. 2.2 Provide and maintain The Direct Debit System or secure FTP enabling You to submit daily transaction details through Our secure server. We are not responsible for the maintenance of Your servers or management of Your computers. 2.3 In accordance with The Direct Debit Scheme, We will set up Direct Debits and send Direct Debit Advance Notice emails or letters to clients (unless otherwise agreed). 2.4 For the purposes of determining whether Clients have paid, for managing and reconciling client records and performing other direct debit management tasks, You can access various reports via the Direct Debit System or BACS Payment Services’ web portal. 2.5 Provide backup support at levels deemed reasonable during normal service hours. Outside of these service hours, You should log any issue on Our voicemail system on 01206 675847 and by email to xxxxxxx@xxxxxxxxxxxxxx.xxx and We will endeavour to solve or begin addressing the matter within 48 hours.