OUR SERVICE RESPONSIBILITIES. 2.1 Provide You with Direct Credit facilities in accordance with the Direct Credit Scheme as mandated by BACS. 2.2 Provide and maintain The Direct Credit System or secure FTP enabling You to submit daily transaction details through Our secure server. We are not responsible for the maintenance of Your servers or management of Your computers. 2.3 For the purposes of Transaction Summary Reports and performing other Direct Credit management tasks, You can access various reports via the Direct Credit System or BACS Payment Services’ web portal. 2.4 Provide backup support at levels deemed reasonable during normal service hours. Outside of these service hours, You should log any issue on Our voicemail system on 01206 675847 and by email to xxxxxxx@xxxxxxxxxxxxxx.xxx and We will endeavour to solve or begin addressing the matter within 48 hours.
Appears in 9 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
OUR SERVICE RESPONSIBILITIES. 2.1 Provide You with Direct Credit facilities in accordance with the Direct Credit Scheme as mandated by BACS.
2.2 Provide and maintain The Direct Credit System or secure FTP enabling en abling You to submit daily transaction details through Our secure server. We are not responsible for the maintenance of Your servers or management of Your computers.
2.3 For the purposes of Transaction Summary Reports and performing other Direct Credit management tasks, You can access various reports rep orts via the Direct Credit System or BACS Payment Services’ web portal.
2.4 Provide backup support at levels deemed reasonable during normal service hours. Outside of these service hours, You should log any issue on Our voicemail system on 01206 675847 and by email to xxxxxxx@xxxxxxxxxxxxxx.xxx and We will endeavour to solve or begin addressing ad dressing the matter within 48 hours.
Appears in 1 contract
Samples: Access Payment Products Agreement
