Over‐Loaded Bin Procedures Sample Clauses

Over‐Loaded Bin Procedures. Contractor shall follow this procedure to address Customers with overloaded Bins: 1. Contractor shall digitally photograph overloaded Bins. Contractor shall empty overloaded Bins. 2. If waste has overflowed and Contractor must clean up overflow and place it in the Bin for Collection. Contractor may Bill Customer an extra pickup charge. 3. Contractor shall mail Customer the photograph with a letter explaining: • The overloading incident; • Why an extra pickup charge was assessed (if applicable); • The requirement for Bins not to be filled to the point where the Bin lid will not close; and, • Options to address the issue including a service level increase, Bin locks, and Recycling services. Contractor must attempt to contact the Customer and to work with the Customer to prevent on‐going overloading issues. If the Customer refuses to address the issue, Contractor may Bill Customer a service fee in accordance with the approved rate schedule each time overloading occurs. Contractor may not unilaterally increase Contractor’s service levels or install locks without advanced approval of the Customer, or the City Manager or his or her designee. Customers may appeal any action by Contractor under this Section (including fees or service increase) to the City Manager or designee, and the City Manager or his or her designee’s determination shall be final.