Pathways to Work. The Pathways to Work strategy, which was launched in February 2012, introduced a new integrated employment and support service involving the transformation of local social welfare offices into a ‘one-stop-shop’ (called Intreo) allowing jobseekers to access their entitlements and get help with planning their return to work. In 2013 a renewed focus was given to targeting activation places to the long-term unemployed and the planned extension of the activation process to the significant numbers of long-term unemployed. Although the transformation of the existing service infrastructure to deliver this type of approach is a major undertaking, the progress made in 2013 is highlighted below: Intreo The establishment of a locally delivered, fully integrated single ‘one stop shop’ public employment and benefits service in the framework of Pathways to Work has been progressed through the on-going conversion of former local offices and Employment Services offices to the new INTREO operating model. This entails a physically co-located service with a single reception providing information and access to all jobseeker services – income support, including Community Welfare, and Employment Services.
