Common use of Performance Category 6 - Resale Services Maintenance Clause in Contracts

Performance Category 6 - Resale Services Maintenance. Performance Measurement Misses Standard Equals Standard Exceeds Standard - 1 point 0 points + 1 point -------------------------------------------------------------------------------- POTS: % Out of Service Moderate to Parity (1) Moderate to [greater than] 24 Hours High High (Resale KSQM 17) probability probability less than better than Parity(1) Parity(1) -------------------------------------------------------------------------------- SPECIALS: % Out of Service Moderate to Parity (1) Moderate to [greater than] 24 Hours High High (Resale KSQM 17) probability probability less than better than Parity(1) Parity(1) -------------------------------------------------------------------------------- POTS: % Repeat Reports Moderate to Parity (1) Moderate to w/in 30 Days High High (Resale KSQM 18) probability probability less than better than Parity(1) Parity(1) --------------------------------------------------------------------------------