Common use of Performance deliverables Clause in Contracts

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 28 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 30 June 2022 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022.

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 29 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter 2. The Organisation will deliver and report the actions and progress according to the implementation plan

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 33 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 34 NSW Health outcome Deliverable in 2021-22 Due by 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter 2. The Organisation will deliver and report the actions and progress according to the implementation plan

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 26 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV)) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 27 Outcome 2 [Additional for rural districts] Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter 2. The Organisation will deliver and report the actions and progress according to the implementation plan

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 20222022 Performance against strategies and objectives 2021–22 Service Agreement 30 NSW Health outcome Deliverable in 2021-22 Due by 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 29 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022

Performance deliverables. Key deliverables will also be monitored, noting that process indicators and milestones are held in the detailed operational plans developed by the Organisation. Safety and Quality Accounts Outcome 5 The Organisation will complete a Safety and Quality Account inclusive of an annual attestation statement as outlined by the National Safety and Quality Health Service Standards (Version 2.0). The Account documents achievements and affirms an ongoing commitment to improving and integrating safety and quality into their functions. It includes key state-wide mandatory measures, patient safety priorities, service improvements, integration initiatives, and three additional locally selected high priority measures. Locally selected high priority measures must demonstrate a holistic approach to safety and quality, and at least one of these must focus on improving safety and quality for Aboriginal patients. 31 October 2021 Workplace culture Outcome 5 The results of the People Matter Employee Survey will be used to identify areas of best practice and improvement opportunities. 30 June 2022 Outcome 5 The National Medical Training Survey will be used to monitor the quality of training and supervision medical officers receive and to identify areas where the organisation can improve its management of doctors in training to provide a safe working environment to deliver high quality care. 30 June 2022 Value Based Healthcare (VBHC) Integrated care Outcome 2 Facilitate the expansion of the NSW Health Secondary Triage initiative, enhancing support based on the evaluation findings and engagement with District / Network, private providers and primary care services 30 Sept 2021 Outcome 2 At least 50% of Planned Care for Better Health enrolled patients are identified by the Risk of Hospitalisation algorithm embedded in the Patient Flow Portal 30 Sept 2021 Outcome 2 Aligns to state-wide Integrated Care evaluation indicators, key evaluation questions, data plans and data collections. 30 Sept 2021 Outcome 2 Develop an implementation plan of the Emergency Department to Community Initiative 30 Nov 2021 Outcome 2 Implement the collection and use of endorsed Patient Reported Measures for Integrated Care programs in alignment with local readiness and scoping activities 31 Dec 2021 Outcome 2 Integrated Care patient enrolments are to be captured in the Patient Flow Portal (except for those in the Integrated Care – Residential Care Initiative) 31 Dec 2021 Performance against strategies and objectives 2021–22 Service Agreement 29 Outcome 2 Commence use of the Emergency Department to Community patient identification algorithm 31 Mar 2022 Performance against strategies and objectives 2021–22 Service Agreement 32 Leading Better Value Care (LBVC) Outcome 2 • Organisations will continue to sustainably scale and embed existing LBVC Tranche 1 and Tranche 2 initiatives, with a focus on using virtual care where appropriate to improve the reach, outcomes and experiences from the LBVC initiatives - specific targets, aligned to the approved monitoring and evaluation plans will be communicated separately and monitored by the Strategic Reform and Planning Branch. 30 June 2022 • Organisations will implement eMR builds to support LBVC initiatives as they are released by eHealth NSW and the Agency for Clinical Innovation. 30 June 2022 • Organisations will work together with their respective Primary Health Network and community partners in a one health system approach to design, implement and monitor locally relevant responses to the Statewide Initiative for Diabetes Management’s key focus areas. 30 June 2022 Commissioning for Better Value (CBV) Outcome 5 Apply a CBV approach to at least one new service that supports patient care to deliver better outcomes and experiences for patients and better value to the health system. • Organisations will consider the outcomes that need to be achieved and design, implement and manage services to deliver them in the most effective way. • Organisations will collaborate with patients, clinicians and other key stakeholders to define the service and outcomes. • Organisations will regularly monitor and evaluate progress in achieving the outcomes. 30 June 2022 Towards Zero Suicides Outcome 4 Implement and deliver Zero Suicides in Care initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 3 Implement and deliver Alternatives to Emergency Departments initiative 1. The Organisation will recruit and maintain the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 2. The Organisation will deliver and report the actions and progress according to the locally co-designed implementation plan 30 June 2022 Outcome 2 Implement and deliver Assertive Suicide Prevention Outreach Teams initiative 1. The Organisation will recruit the minimum required FTE as per the supplementation letter, including peer workers with a lived experience of suicide 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 33 NSW Health outcome Deliverable in 2021-22 Due by 2. The Organisation will submit an implementation plan to the Ministry that is informed by a local co-design process 30 June 2022 Performance against strategies and objectives 2021–22 Service Agreement 30 Outcome 2 Implement and deliver Enhancement to Rural Counselling initiative 30 June 2022