Common use of Performance Management and Accountability Clause in Contracts

Performance Management and Accountability. Performance Management Framework We will create a full performance management framework as part of this ten year SOA. This will set out the agreed high level outcome measures set out in section four of this SOA. These measures will track progress over time and capture the tangible difference that we will achieve by delivering upon these outcomes – in other words, they will reflect the added value expected through enhanced activity. Each high level outcome indicator will have an established baseline, as well as short term, medium term and long term targets. These high level outcome indicators represent a mixture of widely used national and local outcome performance measures and will represent our ‘above the waterline’ progress measures. Supporting our headline measures will be a number of other local outcome and output indicators that will support the monitoring and tracking of progress. These are our ‘below the waterline’ measures that will measure the impact of the specific activities being undertaken by us to support the delivery of our outcomes. These measures are still in draft and will be completed and agreed by the end of 2013 once the specific SOA implementation plans are signed off. These measures will be subject to the same rigours as the high level outcome measures in this SOA – they will be tracked over time and will be accompanied by short, medium and long term performance targets. Appendix 12e illustrates the performance templates that will underpin this SOA. A template will be completed for each high level and local indicator under each of the outcomes within this SOA. Accountability & Responsibility Accountability and responsibility for achieving outcomes will be delivered on two levels:

Performance Management and Accountability. Performance Management Framework We will create a full performance management framework as part of this ten year SOA. This will set out the agreed high level outcome measures set out in section four of this SOA. These measures will track progress over time and capture the tangible difference that we will achieve by delivering upon these outcomes – in other words, they will reflect the added value expected through enhanced activity. Each high level outcome indicator will have an established baseline, as well as short term, medium term and long term targets. These high level outcome indicators represent a mixture of widely used national and local outcome performance measures and will represent our ‘above the waterline’ progress measures. Supporting our headline measures will be a number of other local outcome and output indicators that will support the monitoring and tracking of progress. These are our ‘below the waterline’ measures that will measure the impact of the specific activities being undertaken by us to support the delivery of our outcomes. These measures are still in draft and will be completed and agreed by the end of autumn 2013 once the specific SOA implementation plans are signed off. These measures will be subject to the same rigours as the high level outcome measures in this SOA – they will be tracked over time and will be accompanied by short, medium and long term performance targets. Appendix 12e illustrates the performance templates that will underpin this SOA. A template will be completed for each high level and local indicator under each of the outcomes within this SOA. Accountability & Responsibility Accountability and responsibility for achieving outcomes will be delivered on two levels: