Common use of Performance Measurements Subject to Per Measurement Payment Clause in Contracts

Performance Measurements Subject to Per Measurement Payment. The following Tier 2 performance measurements shall have their performance results measured on a region-wide (14 state) basis. Failure to meet the performance standard, therefore, will result in a per measurement payment in each of the Qwest in-region 14 states adopting this PAP. The performance measurements are: GA-1: Gateway Availability - IMA-GUI GA-2: Gateway Availability - IMA-EDI GA-3: Gateway Availability – XX-XX GA-4: System Availability – EXACT GA-6: Gateway Availability – GUI-Repair PO-1: Pre-Order/Order Response Times OP-2: Call Answered within Twenty Seconds – Interconnect Provisioning Center MR-2: Calls Answered within Twenty Seconds – Interconnect Repair Center GA-1 has two sub-measurements: GA-1A and GA-1D. PO-1 shall have two sub- measurements: PO-1A and PO-1B. PO-1A and PO-1B shall have their transaction types aggregated together. For these measurements, Qwest will make a Tier 2 payment based upon monthly performance results according to Table 5: Tier 2 Per Measurement Payments to State Funds. Measureme nt‌ Performance State Payment 14 State Payment GA-1,2,3,4,6 1% or lower $1,000 $14,000 >1% to 3% $10,000 $140,000 >3% to 5% $20,000 $280,000 >5% $30,000 $420,000 PO-1 2 sec. Or less $1,000 $14,000 >2 sec. to 5 sec. $5,000 $70,000 >5 sec. to 10 sec. $10,000 $140,000 >10 sec. $15,000 $210,000 OP-2/MR-2 1% or lower $1,000 $14,000 >1% to 3% $5,000 $70,000 >3% to 5% $10,000 $140,000 >5% $15,000 $210,000

Performance Measurements Subject to Per Measurement Payment. The following Tier 2 performance measurements shall have their performance results measured on a region-wide (14 state) basis. Failure to meet the performance standard, therefore, will result in a per measurement payment in each of the Qwest in-region 14 states adopting this PAP. The performance measurements are: Center GA-1: Gateway Availability - IMA-GUI GA-2: Gateway Availability - IMA-EDI GA-3: Gateway Availability – XX-XX GA-4: System Availability – EXACT GA-6: Gateway Availability – GUI-Repair PO-1: Pre-Order/Order Response Times OP-2: Call Answered within Twenty Seconds – Interconnect Provisioning Center MR-2: Calls Answered within Twenty Seconds – Interconnect Repair Center GA-1 has two sub-measurements: GA-1A and GA-1D. PO-1 shall have two sub- measurements: PO-1A and PO-1B. PO-1A and PO-1B shall have their transaction types aggregated together. For these measurements, Qwest will make a Tier 2 payment based upon monthly performance results according to Table 5: Tier 2 Per Measurement Payments to State Funds. Measureme nt‌ Measurement Performance State Payment 14 State Payment GA-1,2,3,4,6 1% or lower $1,000 $14,000 >1% to 3% $10,000 $140,000 >3% to 5% $20,000 $280,000 >5% $30,000 $420,000 PO-1 2 sec. Or less $1,000 $14,000 >2 sec. to 5 sec. $5,000 $70,000 >5 sec. to 10 sec. $10,000 $140,000 >10 sec. $15,000 $210,000 OP-2/MR-2 1% or lower $1,000 $14,000 >1% to 3% $5,000 $70,000 >3% to 5% $10,000 $140,000 >5% $15,000 $210,000

Performance Measurements Subject to Per Measurement Payment. The following Tier 2 performance measurements shall have their performance results measured on a region-wide (14 state) basis. Failure to meet the performance standard, therefore, will result in a per measurement payment in each of the Qwest in-region 14 states adopting this PAP. The performance measurements are: GA-1: Gateway Availability - IMA-GUI GA-2: Gateway Availability - IMA-EDI GA-3: Gateway Availability – XX-XX GA-4: System Availability – EXACT GA-6: Gateway Availability – GUI-Repair PO-1: Pre-Order/Order Response Times OP-2: Call Answered within Twenty Seconds – Interconnect Provisioning Center MR-2: Calls Answered within Twenty Seconds – Interconnect Repair Center GA-1 has two sub-measurements: GA-1A and GA-1D. PO-1 shall have two sub- measurements: PO-1A and PO-1B. PO-1A and PO-1B shall have their transaction types aggregated together. For these measurements, Qwest will make a Tier 2 payment based upon monthly performance results according to Table 556: Tier 2 Per Measurement Payments to State Funds. TABLE 56: TIER- 2 PER MEASUREMENT PAYMENTS TO STATE FUNDS Measureme nt‌ Performance State Payment 14 State Payment GA-1,2,3,4,6 1% or lower $1,000 $14,000 >1% to 3% $10,000 $140,000 >3% to 5% $20,000 $280,000 >5% $30,000 $420,000 PO-1 2 sec. Or less $1,000 $14,000 >2 sec. to 5 sec. $5,000 $70,000 >5 sec. to 10 sec. $10,000 $140,000 >10 sec. $15,000 $210,000 OP-2/MR-2 1% or lower $1,000 $14,000 >1% to 3% $5,000 $70,000 >3% to 5% $10,000 $140,000 >5% $15,000 $210,000