Performance Standard Breaches Clause Samples
Performance Standard Breaches. The following specified breaches shall be referred to as "Performance Standard Breaches." Contractor agrees to pay to County the amount specified below as a disincentive charge for the applicable breach:
i. No driver for a designated scheduled route - Fifty Dollars ($50) per occurrence.
ii. Passengers waiting for more than the headway times provided in writing by the Contract Administrator - Fifty Dollars ($50) per occurrence.
iii. Failure to respond verbally to customer complaints within one (1) calendar day of complaint or in writing within five (5) calendar days - Fifty Dollars ($50.00) per occurrence and Fifty Dollars ($50) for each twenty-four (24) hour period after each such deadline.
iv. Five (5) or more validated customer complaints in any thirty (30) day period, excluding complaints originating from the same incident or customer - One Hundred Dollars ($100) for five (5) customer complaints in any thirty (30) day period, One Hundred Fifty Dollars ($150) for the sixth (6th) customer complaint in any thirty (30) day period, and Two Hundred Dollars ($200.00) for each additional complaint beyond the sixth (6th) complaint in any thirty (30) day period.
v. Shuttle bus driver failing to comply with the performance standards set forth in this Agreement, including, but not limited to, on-time performance, announcement of stops, providing exceptional customer service, and cleaning the vehicles - Fifty Dollars ($50) per occurrence.
vi. Failure to make vehicles available or properly provide transportation to and from maintenance facility as scheduled - Twenty-Five Dollars ($25.00) per occurrence.
vii. Failure to comply with the Operating Plan - Fifty Dollars ($50) per occurrence.
viii. Failure to vacate Airport Optional Facilities by the date specified in any notice from the Director of Aviation - Two Hundred Fifty Dollars ($250) for each day that Contractor occupies the Airport Optional Facilities after the date specified in the notice.
ix. A representative, agent, manager, supervisor, driver, mechanic, or employee of Contractor eats, drinks, or smokes while on duty or in any area that is open to the public - Fifty Dollars ($50) per occurrence.
x. A representative, agent, manager, supervisor, driver, mechanic, or employee of Contractor, while providing Services under this Agreement, violates the "Appearance/Conduct" provisions of Section 3(H)(i) of Exhibit A of this Agreement Fifty Dollars ($50) per occurrence.
Performance Standard Breaches. The following specific breaches shall be referred to as "Performance Standard Breaches." Contractor agrees to pay to County the amount specified below as a disincentive charge for the applicable breach:
i. Failing to provide any reports required by this Agreement within the timeframe required by this Agreement, including, but not limited to, the monthly Staffing Report, the annual Operating Plan, and the monthly report summarizing all complaints - $50 for each day that the applicable report is late.
ii. Failing to comply with the Emergency Preparedness Procedures of the Operating Plan - $500 per occurrence.
iii. Failing to comply with the Incident and Safety Management Plan of the Operating Plan - $500 per occurrence.
iv. Failing to comply with the Hurricane Response Plan of the Operating Plan - $500 per occurrence.
v. Failing to comply with the Disciplinary Policy of the Operating Plan - $500 per occurrence.
vi. Failing to comply with the Training Procedures of the Operating Plan or the training requirements of this Agreement - $500 per occurrence.
vii. Failing to comply with the Customer Service Program of the Operating Plan - $500 per occurrence.
viii. Manager fails to comply with his or her duties as required by this Agreement - $500 per occurrence.
ix. Failing to comply with the Appearance/Conduct provisions of this Agreement, including, but not limited to, the requirement that staff be uniformed; wear a badge; be clean and neat in appearance; refrain from eating, drinking, or smoking while on duty or in any area in the Parking Facilities that is open to the public; and be courteous, polite, and inoffensive in their conduct and demeanor - $500 per occurrence.
x. Failing to comply with the Maintenance requirements of this Agreement - $500 per occurrence.
xi. Running out of decals or proximity cards for the Employee Parking Area - $50 for each day that there are no decals or proximity cards.
xii. Failing to Inventory or document all vehicles parked within the Parking Facilities at any point during the hours between midnight and 6:00 a.m. of each day - $500 per occurrence.
xiii. Failing to collect, account for, and deposit daily, through an armored car service, by 5:00 p.m., in a bank account designated by County, all Gross Revenues collected during the previous day for the operation of the Parking Facilities, including, self- parking, valet parking, and employee parking - $250 for each day that the collection, accounting, or deposit is late.
xiv. Failin...
Performance Standard Breaches. The following specific breaches shall be referred to as Performance Standard Breaches. Each day that the Company is in breach shall be considered a separate occurrence, subject to additional disincentive charges. Company agrees to pay the Authority the amount specified below as a disincentive charge for the applicable Performance Standard Breach:
9.2.1 Failure to provide any Services required by Exhibit A, Paragraph I of this SLA. Five Hundred Dollars ($500) per occurrence.
9.2.2 Failure to provide as many CSS Personnel (trained, qualified, and experienced) as may be required by the Authority pursuant to Exhibit A, Paragraph II (A). Five Hundred Dollars ($500) per occurrence.
9.2.3 Failure to comply with Exhibit A, Paragraph II (B)(12) of this SLA, which requires Company to notify the Authority of all CSS Personnel who are unable to arrive on time for their scheduled assignment, as indicated on an approved Staffing Report, and to immediately provide an appropriately qualified and trained replacement for the scheduled assignment or, if Company is unable to staff the scheduled assignment, to immediately notify the Authority. Two Hundred Fifty Dollars ($250) per occurrence.
9.2.4 Failure of CSS Personnel to comply with the appearance/conduct requirements set forth in Exhibit A, Paragraph II (C) of this SLA. Fifty Dollars ($50) per occurrence, except it is Two Hundred Fifty Dollars ($250) per occurrence for failure to comply with Exhibit A, Paragraph II (C)(6), which prohibits CSS Personnel from sleeping or the appearance thereof.
Performance Standard Breaches. The following specified breaches are "Performance Standard Breaches." SECOND PARTY shall pay to COUNTY the amount specified below as a disincentive charge for the applicable breach.
(i) NO SHOWS. Failure of SECOND PARTY’s employees, including but not limited to security officers, to appear for duty at the place of performance, with a fine of three times the base hourly rate for each employee who fails to appear multiplied by the duration time the employees were supposed to be on duty.