Common use of Pipeline Services Clause in Contracts

Pipeline Services. This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed.

Pipeline Services. ‌ This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed. Pressure Change To be used when a customer requests a change in gas pressure and may involve a regulator. Service Abolishment – Industrial and Commercial Cut and cap of the service within the street and removal of all above ground assets (meter etc). The pipeline services described in Table 1 above are the pipeline services proposed by AGN in its Reference Service Proposal for the AGN Victorian and Albury Distribution Networks (July 2021). This Reference Service Proposal was approved by the AER under rule 47A of the National Gas Rules in November 2021.

Pipeline Services. This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed. Pressure Change To be used when a customer requests a change in gas pressure and may involve a regulator. The pipeline services described in Table 1 above are the pipeline services proposed by AGN in its Reference Service Proposal for the AGN Victorian and Albury Distribution Networks (July 2021). This Reference Service Proposal was approved by the AER under rule 47A of the National Gas Rules in November 2021.

Pipeline Services. ‌ This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed.

Pipeline Services. ‌ This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed.

Pipeline Services. ‌ This Access Arrangement is required to describe all of the pipeline services that AGN MultinetAGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Multinet’sAGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN MultinetAGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Multinet’s Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN AGNMultinet will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN AGNMultinet will ultimately determine which cessation of supply service is applicable to each DP. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN AGNMultinet will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on Tariff D connections means the same day. This premium is in addition to Connection and maintenance of the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by Connection at a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed.Tariff D Distribution Supply Point;

Pipeline Services. ‌ This Access Arrangement is required to describe all of the pipeline services that AGN Vic or AGN Albury (as the case may be, “AGN”) can reasonably provide on AGN Vic’s Victorian Gas Distribution System or AGN Albury’s New South Wales Gas Distribution System (as the case may be, “the Network”). Those pipeline services must be consistent with the AER’s reference service proposal decision under rule 47A of the National Gas Rules, unless there has been a material change in circumstances. The pipeline services which AGN can reasonably provide on the Network are the pipeline services described in Table 1 below. Table 1: Pipeline Services for the Victorian and Albury distribution networks 2023/24 – 2027/28 Pipeline Service Service Description Haulage Reference Services Volume Haulage Service The delivery of Gas to through an existing Volume Delivery Point (DP). A DP is a Volume DP for a given period if it is not a Demand DP. Demand Haulage Service The delivery of gas through an existing Demand DP. A DP is a Demand DP if the Quantity of Gas delivered at that DP has either: • exceeded 10 TJ in the preceding 12 month period (or, if less than 12 months of data is available, 10 TJ reduced in proportion to the period for which data is available as a proportion of 365 days); or • exceeded 10 GJ in any hour during the preceding 12 months. Ancillary Reference Services Meter and Gas Installation Test On-site testing to check the measurement accuracy of a Metering Installation and the soundness of the gas installation downstream of the Metering Installation. Disconnection Disconnection by the carrying out of work using locks or plugs at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DP. Reconnection Action to restore the ability to withdraw Gas at a DP, following an earlier Disconnection (that is, the removal of any locks or plugs used to isolate supply, performance of a safety check and, where necessary, the lighting of appliances). Meter Removal Removal of a meter at a Metering Installation in order to prevent the withdrawal of Gas at the DP. AGN will ultimately determine which cessation of supply service is applicable to each DPDelivery Point. Meter Reinstallation Reinstallation of a meter at a Metering Installation, performance of a safety check and the lighting of appliances where necessary. Special Meter Read Meter reading for a DP that is in addition to the scheduled meter reading that forms part of the Haulage Reference Service. This service also includes a service request for an appointment to read a meter. Service Abolishment - residential Cut and cap of the service within the street and removal of all above ground assets (meter etc). AGN will ultimately determine which cessation of supply service is applicable to each DP. Non-reference Services Same day premium charge Used for jobs requested to be done on the same day. This premium is in addition to the original job charge like the reconnection service. Disconnect service in street for debt – requiring excavation This may be requested by a Retailer, or by Distributor as a matter of safety, when disconnection of supply is intended to be longer term due to nonpayment of outstanding account by consumer. Incomplete Meter Fix Original Meter Fix request was unable to be completed on appointment date due to site not ready and includes 'no access to site' or appliances not installed. Alter Meter Position To be used when a customer is requesting the relocation of an existing gas meter to a new position. Attend meter fix after faults rectified Where a consumer requests a meter to be connected to a property where the gas main and service pipe are already connected. No Access (gas meter) Field crew could not gain access to the property on the agreed day to perform the service. Other non-reference services Any other non-reference service requested by the customer or retailer and which the Service Provider agrees to provide. Cross Meter Investigations Used when investigating Cross Meter enquiries - charged if not a Crossed Meter. Reconnect Service in street after payment Used to request reconnection of gas supply, previously disconnected in the street, following satisfactory payment by consumer (or other agreed arrangement). Upgrade service request Used when the increased gas load requires a larger capacity of service line to be installed.