Plastic Card. 5.1. The plastic card (hereinafter: the Card) service enables the Client to effect banking transactions via Visa and MasterCard issued by the Bank; 5.2. For the purpose of card transactions, the Bank shall open a card account; several cards can be attached to one card account or several accounts can be used with one card. For the purpose of effecting transactions, in the relevant application, the Client shall specify the priority account. The currency account in which the client effects a transaction shall prevail, with the priorities determined by the Client applicable thereafter. 5.3. The Client shall be eligible for one or several type plastic cards to be received upon completion of the relevant application. 5.4. The holder(s) of the card can be the Client or a person nominated by him/her (hereinafter: the Card User). Name, surname and specimen signature of the holder/user of the Card are inscribed on the Card. Along with the personal identification code separately provided to the card holder, the said information shall be deemed the means of its identification. 5.5. The card holder may be requested to provide its ID at service and retail facilities. If the card holder fails to provide its ID, the staff is authorized to suspend a transaction without responsibility of the Bank. 5.6. Each card holder is assigned a 4-digit confidential personal code (PIN) used for withdrawal of money from ATMs or identification of the card holder at special terminals. 5.7. The card and PIN code shall be for the card holder’s use solely. 5.8. Along with the basic card, an additional one may be generated for both the Client and a person nominated by it. 5.8.1. Both the Client and the card user shall be responsible for the correctness and results of the transactions effected by the additional card; 5.8.2. Certain restrictions regarding the type of the Bank service may be imposed on the user of the additional card, with the relevant information to be provided by the Bank at request. 5.9. An issued card is a debit card. The card holder is entitled to use the amount credited to the account. The card maintenance annual service fee, minimal balance and, in case of over-expenditure, the relevant interest and the forfeit (if any) shall be deducted from the amount. 5.10. In case of a transaction effected in a currency different from the one of the card account, the Bank shall convert the sum according to the exchange rate determined within the Bank network on the day of the settlement, while outside the network, the conversion will be accomplished according to the rate determined by Visa and MasterCard. 5.11. Suspension or cancellation of the card accounts; card replacement: 5.11.1. the card may be suspended upon request of the card holder or by the Bank as per clause 5.11.4. 5.11.2. In case of loss of the card, the Client/card user is obliged to immediately notify the Bank in writing or by phone (dialing +▇▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇) and request blocking the card. The card can be blocked: 5.11.2.1. By putting the card on the local stop list ensuring its blockage within 1 (one) banking day in which case the Client is obliged to renew (take a new) card unless it requests temporary blockage; 5.11.2.2. By putting the card on the international stop list ensuring its complete blockage for maximum 14 (fourteen) banking days. In this case, the Client is obliged to renew the card for further use; 5.11.3. On the Client’s phone request for placement of the card on the international stop list shall be confirmed in writing within no later than 24 (twenty four) hours; otherwise the bank shall take off the card from the international stop list and the Client shall be fully liable for any damage and unauthorized transaction; 5.11.4. In case of suspected unsanctioned/unauthorized card payments or violation by the Client of any of the Contract terms or/and the rules for the use of card; 5.11.5. The Bank is authorized to refuse renewal of the card with no reason specified. 5.11.6. The Client shall bear responsibility for a transaction effected prior to the actions under clauses 5.11.2 and 5.11.3 according to this Contract; 5.11.7. At least 5 (five) business days prior to the expiration date of the card, the Client is obliged to address the Bank for the renewal thereof. If within 40 (forty) calendar days upon generation of the card, the Client or the card holder does not take it, the Bank will be entitled to destroy the card; 5.11.8. In case of termination of Contract between the Bank and Visa and/or MasterCard, the Bank is authorized to close card account and notify the Client thereon; 5.11.9. Regulation for use of the payment tool (card): 5.11.9.1. The Client shall be obliged to: a) use the payment card according to the relevant terms defined in this Contract and advised by the Bank/posted on its web-site; b) ensure the safety of the card and its unique attributes; c) with an immediate affect report to the Bank loss, theft, appropriation or illicit use of the card; 5.11.9.2. The Bank shall be obliged to: a) apply all possible measures to ensure the card safety and its protection from the illicit use; b) ensure that unique attributes and protection means of the card are accessible to the card holder solely; c) report in clear terms the card safety requirements to the client; d) ensure receipt at any time of the notice (“c” of this Contract) sent by the Client/card holder or a person pre-nominated by the latter. At the Client’s request, the Bank shall be obliged to confirm receipt of the notice unless over 18 months have elapsed from it receipt; e) upon receipt of the Client’s notice under 1(c) of this article, immediately prevent further use of the card; f) bear all the risks related to dispatch of the payment instrument or/and its unique safety means and attributes. 5.11.9.3. The Bank shall bear no responsibility for the results of the Client’s decline of the suggested safety measures. In the said case, the risks shall transfer to the Client. 5.12. Claims regarding the card transactions: 5.12.1. No later than by the fifth day of each month, the Client is obliged to request and receive a statement on the card account transactions effected in the previous month and within 15 calendar days upon obtainment of such statement to submit grounded claim regarding the suspicious transactions. In case of failure to obtain the statement and submit a claim within the term determined under this clause, any card transaction shall be deemed confirmed by the Client and cannot be further disputed by the Client. The rule of settlement of claim and dispute envisaged under this clause shall be determined by this Contract. 5.13. Card use commission fee and penalties: 5.13.1. The Client is obliged to pay the card use (generation, renewal, stoplisting etc.) and card transaction commission the amount of which shall be determined by the Bank. The amount of the commission regarding the transactions effected abroad, the tariffs determined by the Visa and MasterCard international payments system shall apply; 5.13.2. The Client is obliged to effect card transactions solely within the limits of the available balance. According to its rates, the Bank shall charge interest to the amount deliberately or mistakenly spent in excess of the available balance per each day of over expenditure; 5.13.3. The Client is obliged to immediately replenish the over expenditure and maintain a minimal card account balance relevant to the card type; 5.13.4. At any time, the Client is entitled to obtain information on the effected card transactions; 5.13.5. Regulations for the use of any type card shall be subject to Visa and MasterCard international payments system procedures, which may be made available to the Client at its request. 5.14. Virtual card 5.14.1. Virtual card (Visa Virtual Card) is an intangible card, existing only in electronic format, which represents the details supplied to the Client (card number, validity terms and security code). By means of the card, at any time the Client/virtual card holder can effect payments for Internet shopping. 5.14.2. For the purpose of the virtual card service, the Client shall open virtual card account in national currency, USD and Euro. The client shall effect further transactions according to the balance in the account. 5.14.3. The Client shall have the SMS service activated (see clause 7). 5.14.4. The Client shall obtain information on the rules of generation, use, closure of virtual card etc. at request.
Appears in 2 contracts
Sources: Banking Product Service Agreement, Banking Product Service Agreement
Plastic Card. 5.1. The plastic card (hereinafter: the Card) service enables the Client to effect banking transactions via Visa and MasterCard issued by the Bank;
5.2. For the purpose of card transactions, the Bank shall open a card accountaccounts; several cards can be attached to one card account or several accounts can be used with one card. For the purpose of effecting transactions, in the relevant application, the Client shall specify the priority account. The currency account in which the client effects a transaction shall prevail, with the priorities determined by the Client applicable thereafter.
5.3. The Client shall be eligible for one or several type plastic cards to be received upon completion of the relevant application.
5.4. The holder(s) of the card can holder may be the Client or a person nominated by him/her (in case of an additional card) (hereinafter: the Card User). Name, surname and specimen signature of the holder/user of the Card are inscribed on the Cardit. Along with the personal identification code separately provided to the card holder, the said information shall be deemed the means of its identificationidentification means.
5.5. The card holder may be requested to provide its ID at service and retail facilities. If the card holder fails to provide its ID, the staff is authorized to suspend a transaction without responsibility of the Bank.
5.6. Each card holder is shall be assigned a 4-digit confidential personal code (PIN) used for withdrawal of money from ATMs or identification of the card holder at special POS terminals.
5.7. The card and PIN code shall be for the card holder’s use solely.
5.8. Along with the basic card, an additional one may be generated for both the Client and a person nominated by it.
5.8.1. Both the Client and the card user shall be responsible for the correctness and results of the transactions effected by the additional card;
5.8.2. Certain restrictions regarding the type of the Bank service may be imposed on the user of the additional card, with the relevant information to be provided by the Bank at request.
5.9. An issued card is a debit card. The card holder is entitled to use the amount credited to the account. The card maintenance annual service fee, minimal balance and, in case of over-expenditure, the relevant interest and the forfeit (if any) shall be deducted from the amount.
5.10. The card transactions in GEL, USD and euro shall be posted to the client’s account in the same currency. In case of a transaction effected in a currency different from the one of the card account, while the balance on the account is insufficient for the transaction, the Bank shall convert the sum according to the exchange rate determined within the Bank network on the day of the settlement, while outside . A transaction effected in another currency shall be posted to the networkcard account opened first by the client or the one in which the client has sufficient balance. In case of the international transactions, the conversion will be accomplished Bank shall determine the exchange rate according to the rate determined one established by the relevant Plastic Card Payment System (Visa and / MasterCard).
5.11. Suspension or cancellation of the card accounts; card replacement:
5.11.1. the card may be suspended upon request of the card holder or by the Bank as per clause 5.11.4.
5.11.2. In case of loss of the card, the Client/card user is obliged to immediately notify the Bank in writing or by phone (dialing +▇▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇) and request blocking the card. The card can be blocked:
5.11.2.1▇.▇▇.▇.▇. By ▇▇ putting the card on the local stop list ensuring its blockage within 1 (one) banking day in which case the Client is obliged to renew (take a new) card unless it requests temporary blockage;
5.11.2.2▇.▇▇.▇.▇. By ▇▇ putting the card on the international stop list ensuring its complete blockage for maximum 14 (fourteen) banking days. In this case, the Client is obliged to renew the card for further use;
5.11.3. On the Client’s phone request for placement of the card on the international stop list shall be confirmed in writing within no later than 24 (twenty four) hours; otherwise the bank shall take off the card from the international stop list and the Client shall be fully liable for any damage and unauthorized transaction;
5.11.4. In case of suspected unsanctioned/unauthorized card payments or violation by the Client of any of the Contract terms or/and the rules for the use of card;
5.11.5. The Bank is authorized to refuse renewal of the card with no reason specified.
5.11.6. The Client shall bear responsibility for a transaction effected prior to the actions under clauses 5.11.2 and 5.11.3 according to this Contract;
5.11.7. At least 5 (five) business days prior to the expiration date of the card, the Client is obliged to address the Bank for the renewal thereof. If within 40 (forty) calendar days upon generation of the card, the Client or the card holder does not take it, the Bank will be entitled to destroy the card;
5.11.8. In case of termination of Contract between the Bank and Visa and/or MasterCard, the Bank is authorized to close card account and notify the Client thereon;
5.11.9. Regulation for use of the payment tool (card):
5.11.9.1. The Client shall be obliged to:
a) use the payment card according to the relevant terms defined in this Contract and advised by the Bank/posted on its web-site;
b) ensure the safety of the card and its unique attributes;
c) with an immediate affect report to the Bank loss, theft, appropriation or illicit use of the card;
d) In case of overexpenditure, immediately deposit (replenish) the sum to the account and report it to the Bank or do the same without a delay upon receipt of the Bank’s notice.
5.11.9.2. The Bank shall be obliged to:
a) apply all possible measures to ensure the card safety and its protection from the illicit use;
b) ensure that unique attributes and protection means of the card are accessible to the card holder solely;
c) report in clear terms the card safety requirements to the client;
d) ensure receipt at any time of the notice (“c” of this Contract) sent by the Client/card holder or a person pre-pre- nominated by the latter. At the Client’s request, the Bank shall be obliged to confirm receipt of the notice unless over 18 months have elapsed from it receipt;
e) upon receipt of the Client’s notice under 1(c) of this article, immediately prevent further use of the card;
f) bear all the risks related to dispatch of the payment instrument or/and its unique safety means and attributes.
5.11.9.3. The Bank shall bear no responsibility for the results of the Client’s decline of the suggested safety measures. In the said case, the risks shall transfer to the Client.
5.11.9.4. The Bank shall bear no responsibility and shall not consider a client's claim regarding erroneous or/and fraudulent/unauthorized transaction(s) of up to 100 GEL (regardless of the number of the transactions) effected via POS terminals at the service and commercial outlets on the territory of Georgia, when no PIN code is requested
5.12. Claims regarding the card transactions:
5.12.1. No later than by the fifth day of each month, the Client is shall be obliged to request and receive a statement on the card account transactions effected in the previous month and within 15 calendar days upon obtainment of such statement to its receipt submit a grounded claim regarding the suspicious transactionstransaction and attach the documents (if any) relevant to the transaction. In case of failure to obtain the statement and submit a claim within the term determined under this clause, any card transaction shall be deemed confirmed by the Client and cannot be further disputed by the Clientdisputed. The rule Bank shall be obliged to consider the card holder’s claim regarding an effected transaction no later than within 20 business days. If for the reasons beyond the Bank’s control, the claim cannot be considered and resolved, the Bank shall be obliged to report to the client the reason behind the delay and the time when the claim shall be considered and resolved. The term of settlement of resolving the claim and dispute envisaged under this clause reporting the decision to the client shall be determined by this Contractno longer than 55 business days from receipt of the claim.
5.13. Card use commission fee and penalties:
5.13.1. The Client is shall be obliged to pay the card use (generation, renewal, stoplisting etc.) and card transaction commission the amount of which shall be determined by the Bank. The Bank service tariffs and the sums payable by the client shall be determined by the Bank and posted on its website: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇, while the amount of the commission regarding for the transactions effected abroad, the tariffs determined by the Visa and MasterCard international payments system shall apply;
5.13.2. The Client is shall be obliged to effect card transactions solely within the limits available balance. In case of over- expenditure (deliberate or erroneous) of the available balance. According to its rates, the Bank shall have the right to charge an interest to the amount deliberately or mistakenly spent in excess of the available balance per each day of over expenditure;overexpenditure according to the defined tariffs; In case of overexpenditure, the Bank shall be obliged to immediately (but no later than five business days from the overexpenditure) notify the Client via an agreed communication means. The Bank shall not be responsible for the breached obligation if the Client cannot be contacted/the information cannot be supplied by the addressee’s fault and/or the addressee changed the contact details without reporting to the Bank.
5.13.3. The Client is obliged to immediately replenish the over expenditure and maintain a minimal card account balance relevant to the card type;
5.13.4. At any time, the Client is entitled to obtain information on the effected card transactions;
5.13.5. Regulations for the use of any type card shall be subject to Visa and MasterCard international payments system procedures, which may be made available to the Client at its request. 5.14. Virtual 5.14.Virtual card
5.14.1. Virtual card (Visa Virtual Card) is an intangible card, existing only in electronic format, which represents the details supplied to the Client (card number, validity terms and security code). By means of the card, at any time the Client/virtual card holder can effect payments for Internet shopping.
5.14.2. For the purpose of the virtual card service, the Client shall open virtual card account in national currency, USD and Euro. The client shall effect further transactions according to the balance in the account.
5.14.3. The Client shall have the SMS service activated (see clause 7).
5.14.4. The Client shall obtain information on the rules of generation, use, closure of virtual card etc. at request.
Appears in 1 contract
Sources: Banking Product Service Agreement
Plastic Card. 5.1. The plastic card (hereinafter: the Card) service enables the Client to effect banking transactions via Visa and MasterCard issued by the Bank;
5.2. For the purpose of card transactions, the Bank shall open a card account; several cards can be attached to one card account or several accounts can be used with one card. For the purpose of effecting transactions, in the relevant application, the Client shall specify the priority account. The currency account in which the client effects a transaction shall prevail, with the priorities determined by the Client applicable thereafter.
5.3. The Client shall be eligible for one or several type plastic cards to be received upon completion of the relevant application.
5.4. The holder(s) of the card can be the Client or a person nominated by him/her (hereinafter: the Card User). Name, surname and specimen signature of the holder/user of the Card are inscribed on the Card. Along with the personal identification code separately provided to the card holder, the said information shall be deemed the means of its identification.
5.5. The card holder may be requested to provide its ID at service and retail facilities. If the card holder fails to provide its ID, the staff is authorized to suspend a transaction without responsibility of the Bank.
5.6. Each card holder is assigned a 4-digit confidential personal code (PIN) used for withdrawal of money from ATMs or identification of the card holder at special terminals.
5.7. The card and PIN code shall be for the card holder’s use solely.
5.8. Along with the basic card, an additional one may be generated for both the Client and a person nominated by it.
5.8.1. Both the Client and the card user shall be responsible for the correctness and results of the transactions effected by the additional card;
5.8.2. Certain restrictions regarding the type of the Bank service may be imposed on the user of the additional card, with the relevant information to be provided by the Bank at request.
5.9. An issued card is a debit card. The card holder is entitled to use the amount credited to the account. The card maintenance annual service fee, minimal balance and, in case of over-expenditure, the relevant interest and the forfeit (if any) shall be deducted from the amount.
5.10. In case of a transaction effected in a currency different from the one of the card account, the Bank shall convert the sum according to the exchange rate determined within the Bank network on the day of the settlement, while outside the network, the conversion will be accomplished according to the rate determined by Visa and MasterCard.
5.11. Suspension or cancellation of the card accounts; card replacement:
5.11.1. the card may be suspended upon request of the card holder or by the Bank as per clause 5.11.4.
5.11.2. In case of loss of the card, the Client/card user is obliged to immediately notify the Bank in writing or by phone (dialing +▇▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇) and request blocking the card. The card can be blocked:
5.11.2.1▇.▇▇.▇.▇. By ▇▇ putting the card on the local stop list ensuring its blockage within 1 (one) banking day in which case the Client is obliged to renew (take a new) card unless it requests temporary blockage;
5.11.2.2▇.▇▇.▇.▇. By ▇▇ putting the card on the international stop list ensuring its complete blockage for maximum 14 (fourteen) banking days. In this case, the Client is obliged to renew the card for further use;
5.11.3. On the Client’s phone request for placement of the card on the international stop list shall be confirmed in writing within no later than 24 (twenty four) hours; otherwise the bank shall take off the card from the international stop list li st and the Client shall be fully liable for any damage and unauthorized transaction;
5.11.4. In case of suspected unsanctioned/unauthorized card payments or violation by the Client of any of the Contract terms or/and the rules for the use of card;
5.11.5. The Bank is authorized to refuse renewal of the card with no reason specified.
5.11.6. The Client shall bear responsibility for a transaction effected prior to the actions under clauses 5.11.2 and 5.11.3 according to this Contract;
5.11.7. At least 5 (five) business days prior to the expiration date of the card, the Client is obliged to address the Bank for the renewal thereof. If within 40 (forty) calendar days upon generation of the card, the Client or the card holder does not take it, the Bank will be entitled to destroy the card;
5.11.8. In case of termination of Contract between the Bank and Visa and/or MasterCard, the Bank is authorized to close card account and notify the Client thereon;
5.11.9. Regulation for use of the payment tool (card):
5.11.9.1. The Client shall be obliged to:
a) use the payment card according to the relevant terms defined in this Contract and advised by the Bank/posted on its web-site;
b) ensure the safety of the card and its unique attributes;
c) with an immediate affect report to the Bank loss, theft, appropriation or illicit use of the card;
5.11.9.2. The Bank shall be obliged to:
a) apply all possible measures to ensure the card safety and its protection from the illicit use;
b) ensure that unique attributes and protection means of the card are accessible to the card holder solely;
c) report in clear terms the card safety requirements to the client;
d) ensure receipt at any time of the notice (“c” of this Contract) sent by the Client/card holder or a person pre-pre - nominated by the latter. At the Client’s request, the Bank shall be obliged to confirm receipt of the notice unless over 18 months have elapsed from it receipt;
e) upon receipt of the Client’s notice under 1(c) of this article, immediately prevent further use of the card;
f) bear all the risks related to dispatch of the payment instrument or/and its unique safety means and attributes.
5.11.9.3. The Bank shall bear no responsibility for the results of the Client’s decline of the suggested safety measures. In the said case, the risks shall transfer to the Client.
5.11.9.4. The Bank shall bear no responsibility and shall not consider a client's claim regarding erroneous or/and fraudulent/unauthorized transaction(s) one time of up to 50 GEL (regardless of the number of the card transactions) effected via POS terminals at the service and commercial outlets on the territory of Georgia, when no PIN code is requested.
5.12. Claims regarding the card transactions:
5.12.1. No later than by the fifth day of each month, the Client is obliged to request and receive a statement on the card account transactions effected in the previous month and within 15 calendar days upon obtainment of such statement to submit grounded claim regarding the suspicious transactions. In case of failure to obtain the statement and submit a claim within the term determined under this clause, any card transaction shall be deemed confirmed by the Client and cannot be further disputed by the Client. The rule of settlement of claim and dispute envisaged under this clause shall be determined by this Contract.
5.13. Card use commission fee and penalties:
5.13.1. The Client is obliged to pay the card use (generation, renewal, stoplisting etc.) and card transaction commission the amount of which shall be determined by the Bank. The amount of the commission regarding the transactions effected abroad, the tariffs determined by the Visa and MasterCard international payments system shall apply;
5.13.2. The Client is obliged to effect card transactions solely within the limits of the available balance. According to its rates, the Bank shall charge interest to the amount deliberately or mistakenly spent in excess of the available balance per each day of over expenditure;
5.13.3. The Client is obliged to immediately replenish the over expenditure and maintain a minimal card account balance relevant to the card type;
5.13.4. At any time, the Client is entitled to obtain information on the effected card transactions;
5.13.5. Regulations for the use of any type card shall be subject to Visa and MasterCard international payments system procedures, which may be made available to the Client at its request. 5.14. Virtual 5.14.Virtual card
5.14.1. Virtual card (Visa Virtual Card) is an intangible card, existing only in electronic format, which represents the details supplied to the Client (card number, validity terms and security code). By means of the card, at any time the Client/virtual card holder can effect payments for Internet shopping.
5.14.2. For the purpose of the virtual card service, the Client shall open virtual card account in national currency, USD and Euro. The client shall effect further transactions according to the balance in the account.
5.14.3. The Client shall have the SMS service activated (see clause 7).
5.14.4. The Client shall obtain information on the rules of generation, use, closure of virtual card etc. at request. ▇.▇▇.
Appears in 1 contract
Sources: Banking Product Service Agreement
Plastic Card. 5.1. The plastic card (hereinafter: the Card) service enables the Client to effect banking transactions via Visa and MasterCard issued by the Bank;
5.2. For the purpose of card transactions, the Bank shall open a card accountaccounts; several cards can be attached to one card account or several accounts can be used with one card. For the purpose of effecting transactions, in the relevant application, the Client shall specify the priority account. The currency account in which the client effects a transaction shall prevail, with the priorities determined by the Client applicable thereafter.
5.3. The Client shall be eligible for one or several type plastic cards to be received upon completion of the relevant application.
5.4. The holder(s) of the card can holder may be the Client or a person nominated by him/her (in case of an additional card) (hereinafter: the Card User). Name, surname and specimen signature of the holder/user of the Card are inscribed on the Cardit. Along with the personal identification code separately provided to the card holder, the said information shall be deemed the means of its identificationidentification means.
5.5. The card holder may be requested to provide its ID at service and retail facilities. If the card holder fails to provide its ID, the staff is authorized to suspend a transaction without responsibility of the Bank.
5.6. Each card holder is shall be assigned a 4-digit confidential personal code (PIN) used for withdrawal of money from ATMs or identification of the card holder at special POS terminals.
5.7. The card and PIN code shall be for the card holder’s use solely.
5.8. Along with the basic card, an additional one may be generated for both the Client and a person nominated by it.
5.8.1. Both the Client and the card user shall be responsible for the correctness and results of the transactions effected by the additional card;
5.8.2. Certain restrictions regarding the type of the Bank service may be imposed on the user of the additional card, with the relevant information to be provided by the Bank at request.
5.9. An issued card is a debit card. The card holder is entitled to use the amount credited to the account. The card maintenance annual service fee, minimal balance and, in case of over-expenditure, the relevant interest and the forfeit (if any) shall be deducted from the amount.
5.10. The card transactions in GEL, USD and euro shall be posted to the client’s account in the same currency. In case of a transaction effected in a currency different from the one of the card account, while the balance on the account is insufficient for the transaction, the Bank shall convert the sum according to the exchange rate determined within the Bank network on the day of the settlement, while outside . A transaction effected in another currency shall be posted to the networkcard account opened first by the client or the one in which the client has sufficient balance. In case of the international transactions, the conversion will be accomplished Bank shall determine the exchange rate according to the rate determined one established by the relevant Plastic Card Payment System (Visa and / MasterCard).
5.11. Suspension or cancellation of the card accounts; card replacement:
5.11.1. the card may be suspended upon request of the card holder or by the Bank as per clause 5.11.4.
5.11.2. In case of loss of the card, the Client/card user is obliged to immediately notify the Bank in writing or by phone (dialing +▇▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇) and request blocking the card. The card can be blocked:
5.11.2.1▇.▇▇.▇.▇. By ▇▇ putting the card on the local stop list ensuring its blockage within 1 (one) banking day in which case the Client is obliged to renew (take a new) card unless it requests temporary blockage;
5.11.2.2▇.▇▇.▇.▇. By ▇▇ putting the card on the international stop list ensuring its complete blockage for maximum 14 (fourteen) banking days. In this case, the Client is obliged to renew the card for further use;
5.11.3. On the Client’s phone request for placement of the card on the international stop list shall be confirmed in writing within no later than 24 (twenty four) hours; otherwise the bank shall take off the card from the international stop list and the Client shall be fully liable for any damage and unauthorized transaction;
5.11.4. In case of suspected unsanctioned/unauthorized card payments or violation by the Client of any of the Contract terms or/and the rules for the use of card;
5.11.5. The Bank is authorized to refuse renewal of the card with no reason specified.
5.11.6. The Client shall bear responsibility for a transaction effected prior to the actions under clauses 5.11.2 and 5.11.3 according to this Contract;
5.11.7. At least 5 (five) business days prior to the expiration date of the card, the Client is obliged to address the Bank for the renewal thereof. If within 40 (forty) calendar days upon generation of the card, the Client or the card holder does not take it, the Bank will be entitled to destroy the card;
5.11.8. In case of termination of Contract between the Bank and Visa and/or MasterCard, the Bank is authorized to close card account and notify the Client thereon;
5.11.9. Regulation for use of the payment tool (card):
5.11.9.1. The Client shall be obliged to:
a) use the payment card according to the relevant terms defined in this Contract and advised by the Bank/posted on its web-site;
b) ensure the safety of the card and its unique attributes;
c) with an immediate affect report to the Bank loss, theft, appropriation or illicit use of the card;
d) In case of overexpenditure, immediately deposit (replenish) the sum to the account and report it to the Bank or do the same without a delay upon receipt of the Bank’s notice.
5.11.9.2. The Bank shall be obliged to:
a) apply all possible measures to ensure the card safety and its protection from the illicit use;
b) ensure that unique attributes and protection means of the card are accessible to the card holder solely;
c) report in clear terms the card safety requirements to the client;
d) ensure receipt at any time of the notice (“c” of this Contract) sent by the Client/card holder or a person pre-pre- nominated by the latter. At the Client’s request, the Bank shall be obliged to confirm receipt of the notice unless over 18 months have elapsed from it receipt;
e) upon receipt of the Client’s notice under 1(c) of this article, immediately prevent further use of the card;
f) bear all the risks related to dispatch of the payment instrument or/and its unique safety means and attributes.
5.11.9.3. The Bank shall bear no responsibility for the results of the Client’s decline of the suggested safety measures. In the said case, the risks shall transfer to the Client.
5.11.9.4. The Bank shall bear no responsibility and shall not consider a client's claim regarding erroneous or/and fraudulent/unauthorized transaction(s) of up to 100 GEL (regardless of the number of the transactions) effected via POS terminals at the service and commercial outlets on the territory of Georgia, when no PIN code is requested
5.12. Claims regarding the card transactions:
5.12.1. No later than by the fifth day of each month, the Client is shall be obliged to request and receive a statement on the card account transactions effected in the previous month and within 15 calendar days upon obtainment of such statement to its receipt submit a grounded claim regarding the suspicious transactionstransaction and attach the documents (if any) relevant to the transaction. In case of failure to obtain the statement and submit a claim within the term determined under this clause, any card transaction shall be deemed confirmed by the Client and cannot be further disputed by the Clientdisputed. The rule Bank shall be obliged to consider the card holder’s claim regarding an effected transaction no later than within 20 business days. If for the reasons beyond the Bank’s control, the claim cannot be considered and resolved, the Bank shall be obliged to report to the client the reason behind the delay and the time when the claim shall be considered and resolved. The term of settlement of resolving the claim and dispute envisaged under this clause reporting the decision to the client shall be determined by this Contractno longer than 55 business days from receipt of the claim.
5.13. Card use commission fee and penalties:
5.13.1. The Client is shall be obliged to pay the card use (generation, renewal, stoplisting etc.) and card transaction commission the amount of which shall be determined by the Bank. The Bank service tariffs and the sums payable by the client shall be determined by the Bank and posted on its website: ▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇, while the amount of the commission regarding for the transactions effected abroad, the tariffs determined by the Visa and MasterCard international payments system shall apply;
5.13.2. The Client is shall be obliged to effect card transactions solely within the limits of the available balance. According to its rates, the Bank shall charge interest to the amount deliberately or mistakenly spent in excess of the available balance per each day of over expenditure;overexpenditure.
5.13.3. The Client is obliged to immediately replenish the over expenditure and maintain a minimal card account balance relevant to the card type;
5.13.4. At any time, the Client is entitled to obtain information on the effected card transactions;
5.13.5. Regulations for the use of any type card shall be subject to Visa and MasterCard international payments system procedures, which may be made available to the Client at its request. 5.14. Virtual 5.14.Virtual card
5.14.1. Virtual card (Visa Virtual Card) is an intangible card, existing only in electronic format, which represents the details supplied to the Client (card number, validity terms and security code). By means of the card, at any time the Client/virtual card holder can effect payments for Internet shopping.
5.14.2. For the purpose of the virtual card service, the Client shall open virtual card account in national currency, USD and Euro. The client shall effect further transactions according to the balance in the account.
5.14.3. The Client shall have the SMS service activated (see clause 7).
5.14.4. The Client shall obtain information on the rules of generation, use, closure of virtual card etc. at request.
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Sources: Banking Product Service Agreement