POINT OF SALE TERMINALS. Tenant must install a Point of Sale (POS) Terminal(s) to accurately record all business transactions occurring in each Concession Location for accounting, reporting, and auditing purposes as set forth herein. All POS Terminals used at the Airport must have at a minimum, the following features: • Multiple segregated category addresses to allow for accurate and complete reporting of Gross Receipts/Revenues by various goods and services categories. • The capability of recording transactions by sequential control number to an audit tape or computer file. • Ability to produce continuous and consecutive transactions in sequential order. Gaps in transaction numbers may be subject to a violation fine as described in 8.01. • Mobile POS payment capabilities or other similar electronic devices. • The capability of recording any discounts that are applied to a transaction. • The capability of printing a transaction history to tape or computer file by category of goods or services, time of day, day, month, and year by category. • The capability of printing customer receipts showing the transaction amount, the amount tendered, the amount of change due to the customer, and the time and date of the transaction. Additionally, the customer receipt must show Tenant’s contact information including name, phone number and email address for any customer concerns, complaints, or questions. • A fee display of sufficient size and legibility that is placed in a location visible to the customer during a transaction. • A secure transaction audit tape or ASCII transaction file on a removable storage device. • POS terminal will be non-re-settable. • The capability to capture passenger data and flight scanning boarding card on every transaction. This passenger/flight data should be associated/added to a transaction record. • The capability to capture basic survey information from passengers (i.e., measuring customer satisfaction from 1 to 5). This information should be associated/added to a transaction record. • The capability to generate log file for audit purposes including transaction creation, delete or modification. This log entry should be controlled by a sequential control number. • Tenant will ensure that POS terminals comply at all times with the requirements set forth within the Lease and, if necessary to allow for a customer experience that meets or exceeds Good Industry Practices and the customer service standards set forth in the CDMP. POS systems shall be refreshed and modernized whenever refurbishments are required under this Lease. • Tenant has confirmed in the Tenant’s Response that it will meet the criteria specified herein. Failure to comply will become apparent through the County not receiving all the required data and through the financial audits. County shall have the right to: (a) examine during business hours the totals of any POS used on the Leased Premises and to inspect such POS for compliance with this Section; (b) implement an hourly or daily reporting system with which Tenant shall comply. Notwithstanding the above, at County’s request Tenant shall be required to submit daily Gross Receipts for each Concession. Daily reporting will be submitted no later than (24) hours after the end of each day, in a form acceptable to the County.
Appears in 2 contracts
Samples: Concessions Lease, Retail Concession Lease
POINT OF SALE TERMINALS. Tenant must install a Point of Sale (POS) Terminal(s) to accurately record all business transactions occurring in each Concession Location for accounting, reporting, and auditing purposes as set forth herein. All POS Terminals used at the Airport must have at a minimum, the following features: • Multiple segregated category addresses to allow for accurate and complete reporting of Gross Receipts/Revenues by various goods and services categories. • The capability of recording transactions by sequential control number to an audit tape or computer file. • Ability to produce continuous and consecutive transactions in sequential order. Gaps in transaction numbers may be subject to a violation fine as described in 8.01. • Mobile POS payment capabilities or other similar electronic devices. • The capability of recording any discounts that are applied to a transaction. • The capability of printing a transaction history to tape or computer file by category of goods or services, time of day, day, month, and year by category. DocuSign Envelope ID: C3FE23DB-91BD-434E-8B72-DA0A11B2473D • The capability of printing customer receipts showing the transaction amount, the amount tendered, the amount of change due to the customer, and the time and date of the transaction. Additionally, the customer receipt must show Tenant’s contact information including name, phone number and email address for any customer concerns, complaints, or questions. • A fee display of sufficient size and legibility that is placed in a location visible to the customer during a transaction. • A secure transaction audit tape or ASCII transaction file on a removable storage device. • POS terminal will be non-re-settable. • The capability to capture passenger data and flight scanning boarding card on every transaction. This passenger/flight data should be associated/added to a transaction record. • The capability to capture basic survey information from passengers (i.e., measuring customer satisfaction from 1 to 5). This information should be associated/added to a transaction record. • The capability to generate log file for audit purposes including transaction creation, delete or modification. This log entry should be controlled by a sequential control number. • Tenant will ensure that POS terminals comply at all times with the requirements set forth within the Lease and, if necessary to allow for a customer experience that meets or exceeds Good Industry Practices and the customer service standards set forth in the CDMP. POS systems shall be refreshed and modernized whenever refurbishments are required under this Lease. • Tenant has confirmed in the Tenant’s Response that it will meet the criteria specified herein. Failure to comply will become apparent through the County not receiving all the required data and through the financial audits. County shall have the right to: (a) examine during business hours the totals of any POS used on the Leased Premises and to inspect such POS for compliance with this Section; (b) implement an hourly or daily reporting system with which Tenant shall comply. Notwithstanding the above, at County’s request Tenant shall be required to submit daily Gross Receipts for each Concession. Daily reporting will be submitted no later than (24) hours after the end of each day, in a form acceptable to the County.
Appears in 1 contract
Samples: cams.ocgov.com
POINT OF SALE TERMINALS. Tenant must install a Point of Sale (POS) Terminal(s) to accurately record all business transactions occurring in each Concession Location for accounting, reporting, and auditing purposes as set forth herein. All POS Terminals used at the Airport must have at a minimum, the following features: • Multiple segregated category addresses to allow for accurate and complete reporting of Gross Receipts/Revenues by various goods and services categories. • The capability of recording transactions by sequential control number to an audit tape or computer file. • Ability to produce continuous and consecutive transactions in sequential order. Gaps in transaction numbers may be subject to a violation fine as described in 8.01. • Mobile POS payment capabilities or other similar electronic devices. • The capability of recording any discounts that are applied to a transaction. • The capability of printing a transaction history to tape or computer file by category of goods or services, time of day, day, month, and year by category. • The capability of printing customer receipts showing the transaction amount, the amount tendered, the amount of change due to the customer, and the time and date of the transaction. Additionally, the customer receipt must show Tenant’s contact information including name, phone number and email address for any customer concerns, complaints, or questions. • A fee display of sufficient size and legibility that is placed in a location visible to the customer during a transaction. • A secure transaction audit tape or ASCII transaction file on a removable storage device. • POS terminal will be non-re-settable. • The capability to capture passenger data and flight scanning boarding card on every transaction. This passenger/flight data should be associated/added to a transaction record. • The capability to capture basic survey information from passengers (i.e., measuring customer satisfaction from 1 to 5). This information should be associated/added to a transaction record. • The capability to generate log file for audit purposes including transaction creation, delete or modification. This log entry should be controlled by a sequential control number. • Tenant will ensure that POS terminals comply at all times with the requirements set forth within the Lease and, if necessary to allow for a customer experience that meets or exceeds Good Industry Practices and the customer service standards set forth in the CDMP. POS systems shall be refreshed and modernized whenever refurbishments are required under this Lease. DocuSign Envelope ID: 3D69B7F0-C0A2-48D7-BAEA-EC290E626401 • Tenant has confirmed in the Tenant’s Response that it will meet the criteria specified herein. Failure to comply will become apparent through the County not receiving all the required data and through the financial audits. County shall have the right to: (a) examine during business hours the totals of any POS used on the Leased Premises and to inspect such POS for compliance with this Section; (b) implement an hourly or daily reporting system with which Tenant shall comply. Notwithstanding the above, at County’s request Tenant shall be required to submit daily Gross Receipts for each Concession. Daily reporting will be submitted no later than (24) hours after the end of each day, in a form acceptable to the County.
Appears in 1 contract
Samples: cams.ocgov.com