Common use of Portal Content Clause in Contracts

Portal Content. a. The below-listed content (the “Initial Information Services”) will be the initial set of content hereunder integrated into the Client Branded Portal at no additional cost to Client, and Content or vendor substitutions and deletions may be made by Synacor from time to time upon Client’s written approval, not to be unreasonably withheld, as it modifies its Content suppliers and Content mix. Synacor will offer to Client for inclusion in the Client Branded Portal any Portal Content offered by Synacor to any of its other similarly situated clients, all on mutually agreed terms and only if Synacor has the right to offer such content to Client. In the event Portal Content needs to be removed from the Client Branded Portal due to a termination or expiration of Synacor’s license rights to such Portal Content, Synacor will provide Client reasonable prior notice of such termination or expiration, [*] [*] Content will be subject to the terms and conditions in Schedule E (Content Distribution Addendum). The Initial Information Services are: (i) [*] service (stories, pictures, video, etc.) as set forth below (“[*]”) will be included in the Client Branded Portal so that when a User clicks on a news story or video, the User will remain within the Client Branded Portal. The [*] includes the following: • National News • World News • Sports News • Entertainment News • Health News • Business and Finance News; (ii) Horoscopes; (iii) [*] (iv) Auto Channel [*]; (v) Career Channel [*]; (vi) Travel Channel [*]; (vii) Shopping Channel [*]; (viii) Video Channel [*]; (ix) Games Channel, including free advertising supported games and content; (x) Local Channel [*]; (xi) Weather Channel [*]; (xii) TV listings. TV Listings will be provided by [*] or another provider at Client’s option and at Client’s cost. Client may enter into its own agreement with the provider for these listings, or may utilize listings available through Synacor by paying Synacor a fee for such listings equal to [*]; (xiii) On Demand Channel; (xiv) Pay-Per-View Channel; (xv) Movies Channel; (xvi) Music Channel (xvii) [*] search functionality (or another third-party provider approved in writing by Client); (xviii) [*] search functionality; (xix) Streaming music functionality (currently provided as [*]); (xx) Market Watch component; (xxi) Quicklinks; and (xxii) Charter Spotlight component. b. Synacor will [*]. Synacor will take reasonable steps to ensure that any click-through content provided by Synacor does not reasonably bring Client or its image into disrepute. Synacor will make commercially reasonable efforts to ensure that no competitive advertising or content of any kind is provided on the Charter Branded Portal, including advertising of any competing services such as telephone, Internet Service Provider, portal, video, pay per view, satellite or telecom television, and Synacor will remove all advertisements or promotions that Client finds objectionable, in Client’s reasonable discretion, within [*] of Synacor’s receipt of written notice (including Email) from Client. c. Client may direct Synacor to integrate and present additional content on the Client Branded Portal that Synacor is not otherwise required to provide under this Schedule A. Client may also request that Synacor provide additional development or customization services not otherwise required under this Schedule A. In such event, and in accordance with any written agreement or statement of work entered into in connection with such activities, Synacor may charge Client reasonable fees associated with the implementation and licensing thereof.

Portal Content. a. (a) Free Content: The below-listed content initial Content (the ““ Initial Information Services”) will be the initial set of content hereunder integrated into the Client Branded Portal at no additional cost to Client: (i) An integrated Yellow, White Pages, Maps, and Content or vendor substitutions and deletions may be made by Synacor Restaurant Search (from time to time upon Client’s written approval, not to be unreasonably withheld, a provider such as it modifies its Content suppliers and Content mix. Synacor will offer to Client for inclusion in the Client Branded Portal any Portal Content offered by Synacor to any of its other similarly situated clients, all on mutually agreed terms and only if Synacor has the right to offer such content to Client. In the event Portal Content needs to be removed from the Client Branded Portal due to a termination or expiration of Synacor’s license rights to such Portal Content, Synacor will provide Client reasonable prior notice of such termination or expiration, Switchboard); (ii) An integrated [*] [*] Content will be Search subject to the terms and conditions set forth in Schedule E F, attached hereto and incorporated herein by reference; (iii) Horoscopes; (iv) Auto Channel — currently provided by [ * ]; (v) Career Channel — currently provided by [ * ]; and (vi) Travel Channel — currently provided by [ * ]. (b) Additional Synacor Content: The following additional Synacor Content Distribution Addendum)(the “Additional Synacor Content”) may be integrated into the Client Branded Portal, at the option of Client, for the costs listed below: PRODUCT & PRICING — SCHEDULE A 2 * CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. The Initial Information Services are:CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. (i) [*] News service (stories, pictures, videovideos, etc.) as set forth below (“[*]] News Service”) will be is included in the Client Branded Portal so that when a User clicks on a news story or video, video the User will remain within the Client Branded Portal. The [*] includes the followingNews Service includes: • National News • World News • Sports News • Entertainment News • Health News • Business and Finance News; (ii) Horoscopes; (iii) News [*] [*] [*] (ivii) Auto Channel Local Movie Listings by Zip Code Approximate [*]; (vc) Career Channel [*]; (vi) Travel Channel [*]; (vii) Shopping Channel [*]; (viii) Video Channel [*]; (ix) Games Channel, including free advertising supported games and content; (x) Local Channel [*]; (xi) Weather Channel [*]; (xii) TV listings. TV Listings will be provided by [*] or another provider at Client’s option and at Client’s cost. Client may enter into its own agreement with the provider for these listings, or may utilize listings available through Continuous Efforts to Refresh Initial Portal Screen: Synacor by paying Synacor a fee for such listings equal to [*]; (xiii) On Demand Channel; (xiv) Pay-Per-View Channel; (xv) Movies Channel; (xvi) Music Channel (xvii) [*] search functionality (or another third-party provider approved in writing by Client); (xviii) [*] search functionality; (xix) Streaming music functionality (currently provided as [*]); (xx) Market Watch component; (xxi) Quicklinks; and (xxii) Charter Spotlight component. b. Synacor will [*]. Synacor will take reasonable steps to shall ensure that any click-through content provided by Synacor does not reasonably bring Client or its image into disrepute. Synacor will make commercially reasonable efforts to ensure that no competitive advertising or content the initial/opening screen of any kind is provided on the Charter Branded Portal, including advertising of any competing services such as telephone, Internet Service Provider, portal, video, pay per view, satellite or telecom television, and Synacor will remove all advertisements or promotions that Client finds objectionable, in Client’s reasonable discretion, within [*] of Synacor’s receipt of written notice (including Email) from Client. c. Client may direct Synacor to integrate and present additional content on the Client Branded Portal that Synacor is refreshed/updated on a continuous basis each day but in no event less than twice each day between the hours of 6 a.m. and 12 a.m. (EST). Such refresh responsibility shall include but not otherwise required be limited to provide under this Schedule A. Client may also request that Synacor provide additional development or customization services not otherwise required under this Schedule A. In such eventchanging the primary new story image/picture in the Dynamic Content Components, altering the various lead story headlines from time to time, and in accordance with any written agreement generally ensuring that staff is available to implement visible, significant changes to or statement updating of work entered into in connection with such activitiesthe initial/opening (and other available) screens throughout each day, Synacor may charge Client reasonable fees associated with the implementation and licensing thereofseven (7) days per week.