Pre-Replacement of Defective Hardware. Hardware warranty repairs shall be made in accordance with the Basic Hardware Services or Enhanced Hardware Services as contracted by Customer. Replacements for defective Hardware to be provided to Customer under the warranty program shall be sent on a pre-replacement basis when possible. Customer shall have ten (10) business days to return the defective Hardware to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer shall be invoiced for the cost of defective Hardware. If the replacement of a complete Appliance is required, the replacement Appliance shall be shipped fully configured for Customer’s use unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 2 contracts
Samples: End User License Agreement, End User License Agreement
Pre-Replacement of Defective Hardware. Hardware warranty repairs shall will be made in accordance with the Basic Hardware Services or Enhanced Hardware Services as contracted by Customer. Replacements for defective Hardware to be provided to Customer under the warranty program shall will be sent on a pre-replacement basis when possible. Customer shall will have ten (10) business days to return to the defective Hardware to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer shall will be invoiced for the cost of defective Hardware. If the replacement of a complete Appliance is required, the replacement Appliance shall will be shipped fully configured for Customer’s use unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 1 contract
Samples: End User License Agreement
Pre-Replacement of Defective Hardware. Hardware warranty repairs shall be made in accordance with the Basic Hardware Services or Enhanced Hardware Services as contracted by Customerwarranty. Replacements for defective Hardware to be provided to Customer under the warranty program shall be sent on a pre-replacement basis when possible. Customer shall have ten (10) business days to return the defective Hardware to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer shall be invoiced for the cost of defective Hardware. If the replacement of a complete Appliance is required, the replacement Appliance shall be shipped fully configured for Customer’s use unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 1 contract
Samples: End User License Agreement