Pre-Replacement of Defective Hardware. Replacements for defective Hardware provided to Customer under this Agreement are sent on a pre-replacement basis when possible. Customer shall have ten (10) business days to return the defective Hardware and all components including hard drives to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer agrees to pay the costs charged by the OEM for the replacement Hardware. If the replacement of a complete Appliance is required, the replacement Appliance shall be shipped with Software unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 2 contracts
Samples: Support Services, Support Services
Pre-Replacement of Defective Hardware. Replacements for defective Hardware provided to Customer under this Agreement Addendum are sent on a pre-replacement basis when possible. Customer shall have ten (10) business days to return the defective def ective Hardware and all components including hard drives to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer agrees to pay the costs charged by the OEM for f or the replacement Hardware. If the replacement of a complete Appliance Hardware is required, the replacement Appliance Hardware shall be shipped with Software unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 1 contract
Samples: Support Services
Pre-Replacement of Defective Hardware. Replacements for defective Hardware provided to Customer under this Agreement are sent on a pre-pre- replacement basis when possible. Customer shall have ten (10) business days to return the defective Hardware and all components including hard drives to LogRhythm. If Customer fails to return the defective Hardware to LogRhythm, Customer agrees to pay shall be invoiced for the costs charged by the OEM for cost of the replacement Hardware. If the replacement of a complete Appliance is required, the replacement Appliance shall be shipped with Software unless an alternative course of action is mutually agreed upon by LogRhythm and Customer.
Appears in 1 contract
Samples: License Agreement