Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Appears in 7 contracts
Samples: Platform as a Service (Paas) Subscription Agreement, Saas Subscription Agreement, Saas Subscription Agreement
Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity priority as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Appears in 1 contract
Samples: Saas Subscription Agreement
Premium Support Services. Customer will have access to the Customer Support Center 24 hours per day, 7 days a week. Submitted Errors will be classified by severity priority as set forth in the table below. Customer may assign eight (8) Technical Support Contacts, which may contact the Customer Support Center through any of the Customer Support Center Contacts, as set forth below.
Appears in 1 contract
Samples: Saas Subscription Agreement
