Common use of Premium Support Services Clause in Contracts

Premium Support Services. Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services:  VoIP Feature Management. VoIP Feature Management consists of those feature configuration and profile changes that could be performed by Customer either via the VEC or IAC if Customer chose to do so.  CPE and local area network (LAN) Support. Premium CPE and LAN support services consists of activities that enable or improve the capabilities provided by Customer’s CPE. Examples of CPE and LAN support activities include performing IOS upgrades for phones and IP phone configuration.  Alternative Re-routing (U.S. only). Verizon will work with Customer to provision pre-defined re-routing plans for each of its VoIP telephone numbers (TNs) to facilitate Service continuity in the event of an emergency or disaster, using remote call forwarding for each such TN.

Premium Support Services. Verizon offers the following post-implementation, supplemental Premium Support Services for VoIP Services:  • VoIP Feature Management. VoIP Feature Management consists of those feature configuration and profile changes that could be performed by Customer either via the VEC or IAC if Customer chose to do so.  • CPE and local area network (LAN) Support. Premium CPE and LAN support services consists of activities that enable or improve the capabilities provided by Customer’s CPE. Examples of CPE and LAN support activities include performing IOS upgrades for phones and IP phone configuration.  • Alternative Re-routing (U.S. only). Verizon will work with Customer to provision pre-defined re-routing plans for each of its VoIP telephone numbers (TNs) to facilitate Service continuity in the event of an emergency or disaster, using remote call forwarding for each such TN.