Common use of Premium Technical Support Clause in Contracts

Premium Technical Support. During the Maintenance Period, Customer is entitled to receive premium Technical Support. Customer shall have the right to log support incidents via e-mail or by calling the iGrafx support line, and iGrafx will respond within a reasonable period of time via e-mail or phone. iGrafx will respond to requests on a reasonable commercial efforts basis. Customer shall submit to iGrafx a listing of output and such other data as iGrafx reasonably may request in order to reproduce operating conditions similar to those present when Customer detected an error. Technical Support is only available in selected countries and languages as specified by iGrafx. In North America Technical Support hours are Monday-Friday, 8:00 am to 5:00 PM PST excluding iGrafx holidays. In Europe Technical Support hours are Monday-Friday, 9:00 am to 5:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations. Technical Support may be further described at xxx.xxxxxx.xxx and may be changed from time to time at iGrafx's sole discretion.

Premium Technical Support. During the Maintenance Period, Customer is entitled to receive premium Technical Support. Customer shall have the right to log support incidents via e-mail e­mail or by calling the iGrafx support line, and iGrafx will respond within a reasonable period of time via e-e­ mail or phone. iGrafx will respond to requests on a reasonable commercial efforts basis. Customer shall submit to iGrafx a listing of output and such other data as iGrafx reasonably may request in order to reproduce operating conditions similar to those present when Customer detected an error. Technical Support is only available in selected countries and languages as specified by iGrafx. In North America Technical Support hours are Monday-FridayMonday­Friday, 8:00 am to 5:00 PM PST excluding iGrafx holidays. In Europe Technical Support hours are Monday-FridayMonday­Friday, 9:00 am to 5:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations. Technical Support may be further described at xxx.xxxxxx.xxx and may be changed from time to time at iGrafx's sole discretion.

Premium Technical Support. During the Maintenance Period, Customer is entitled to receive premium Technical Support. Customer shall have the right to log support incidents via e-mail or by calling the iGrafx support line, and iGrafx will respond within a reasonable period of time via e-mail or phone. iGrafx will respond to requests on a reasonable commercial efforts basis. Customer shall submit to iGrafx a listing of output and such other data as iGrafx reasonably may request in order to reproduce operating conditions similar to those present when Customer detected an error. Technical Support is only available in selected countries and languages as specified by iGrafx. In North America Technical Support hours are Monday-–Friday, 8:00 am to 5:00 PM PST excluding iGrafx holidays. In Europe Technical Support hours are Monday-–Friday, 9:00 am to 5:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations. Technical Support may be further described at xxx.xxxxxx.xxx and may be changed from time to time at iGrafx's ’s sole discretion.

Premium Technical Support. During the Maintenance Period, Customer is entitled to receive premium Technical Support. Customer shall have the right to log support incidents via e-mail or by calling the iGrafx support line, and iGrafx will respond within a reasonable period of time via e-mail or phone. iGrafx will respond to requests on a reasonable commercial efforts basis. Customer shall submit to iGrafx a listing of output and such other data as iGrafx reasonably may request in order to reproduce operating conditions similar to those present when Customer detected an error. Technical Support is only available in selected countries and languages as specified by iGrafx. In North America Technical Support hours are Monday-Friday, 8:00 am to 5:00 PM PST excluding iGrafx holidays. In Europe Technical Support hours are Monday-Friday, 9:00 am to 5:00 PM CET (Central European time) excluding iGrafx holidays. Additional geographies may be covered by iGrafx or iGrafx authorized partners in their respective locations. Technical Support may be further described at xxx.xxxxxx.xxx and may be changed from time to time at iGrafx's ’s sole discretion.