SUPPORT POINTS. The prevention approach is based on the involvement of managers and of each and every one, on dialogue between employees and management, on a management and communication system. It must encourage a strengthened shared culture with regard to group health and safety.
SUPPORT POINTS. On or before the Start Date of the Subscription Term, Customers with Premium Technical Support will be allotted the number of support points indicated in the applicable Order purchasing Premium Technical Support, which points will be redeemable during the Subscription Term. The points expire if not redeemed during the Subscription Term for which they were allotted. Support points are redeemed for Premium Technical Support provided at the applicable rate in the table below based on the time spent by Vendor providing the support, subject to the rounding EXHIBIT C: Service Level Agreement Terms
SUPPORT POINTS. The prevention approach is based on the involvement of managers and of each and every one, on dialogue between employees and management, on a management and communication system. It must encourage a strengthened shared culture with regard to group health and safety. $UWLF OInHvo lve m en t of managers 18 The Group’s Health & Safety rules n°1 and 2 respectively, set out the minimum Group-wide requirements for when a temporary worker is hired or when certain activities are trusted to a business external to the Group 0DQDJHUV¶ F19RinPthPe LfieWld PofHheQalWth and safety consists in particular of : o ensuring that the work environment is sound and safe through hazard identification, risk assessment and control, and monitoring, o facilitating a strong internal responsibility system that clarifies and formalises the roles and responsibilities of each and every one LQWHJUDWLQJ VRFLDO G HPSOR\anHdHthVei r trade unions (or where none such exist, with the most representative body or organisation according to country), o allocating work in such a way as to ensure the adequacy of skills and the organisation of workload, o taking direct operational responsibility for safety with the support of experts, o preparing procedures, disseminating them, ensuring they are properly understood, and monitoring their application through all appropriate measures20, o training and developing expertise: x of line managers in health and safety management, x of the personnel in risk assessment and in the application of the related procedures, o informing of all personnel on their rights: to receive information and training about the hazards of their work and how to perform it safely; to refuse to perform or to shut down unsafe work where there are reasonable grounds to believe that the work in question endangers health or safety; to play a full and meaningful role in the internal responsibility system, notably via the Joint Health and Safety Committee or where none such exist, with the most representative body or organisation according to country), o mobilising employees, individually and collectively, as part of a participatory approach to continuous improvement and maintenance of best practices, o leading by example in terms of behaviour, professionalism, rigour, o demonstrating commitment through regular presence in the field and at team level, o suspending or discontinuing an activity if it cannot be carried out in accordance with the required health and safety conditions, o I...
