PRINCIPAL POINTS. 1.1 This Part B provides the methodology for monitoring the Services: 1.1.1 to ensure that the Supplier is complying with the Service Levels; and 1.1.2 for identifying any failures to achieve Service Levels in the performance of the Supplier and/or delivery of the Services ("Performance Monitoring System"). 1.2 Within 20 Working Days of the Commencement Date the Supplier shall provide the Customer with details of how the process in respect of the monitoring and reporting of Service Levels will operate between the Parties and the Parties will endeavour to agree such process as soon as reasonably possible.
Appears in 3 contracts
Samples: Civil Enforcement and Parking Management System Contract, Framework Agreement, Call Off Agreement
PRINCIPAL POINTS. 1.1 This Part B provides the methodology for monitoring the Services:
1.1.1 to ensure that the Supplier Service Provider is complying with the Service Levels; and
1.1.2 for identifying any failures to achieve Service Levels in the performance of the Supplier Service Provider and/or delivery of the Services ("Performance Monitoring System").
1.2 Within 20 Working Days of the Commencement Date the Supplier Service Provider shall provide the Customer with details of how the process in respect of the monitoring and reporting of Service Levels will operate between the Parties and the Parties will endeavour to agree such process as soon as reasonably possible.
Appears in 1 contract
Samples: Outsourcing Agreements
PRINCIPAL POINTS. 1.1 2.1.1 This Part B section provides the methodology for monitoring the Services:
1.1.1 a) to ensure that the Supplier is complying with the Service Levels; and
1.1.2 b) for identifying any failures to achieve Service Levels in the performance of the Supplier and/or delivery of the Services ("Performance Monitoring System").
1.2 2.1.2 Within 20 twenty (20) Working Days of the Commencement Date the Supplier shall provide the Customer with details of how the process in respect of the monitoring and reporting of Service Levels will operate between the Parties and the Parties will endeavour to agree such process as soon as reasonably possible.
Appears in 1 contract
Samples: Courier Services Agreement