INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. 9.1 In the event of a complete loss of service or in the event of a Disaster, the Contractor shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Contractor shall only invoke or test the BCDR Plan with the prior consent of the Authority.
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. SCHEDULE 6: SERVICE LEVELS AND SERVICE CREDITS SCOPE This Schedule sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This Schedule comprises: Part A: Service Levels; APPENDIX: 2Part A - Service Levels and Service Credits; and APPENDIX: 3Part B: Performance Monitoring.
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Service Provider shall only invoke or test the BCDR Plan with the prior consent of the Authority. Following a request from the Authority, the Service Provider shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. FRAMEWORK SCHEDULE 11 Not USED FRAMEWORK SCHEDULE 12: COMMERCIALLY SENSITIVE INFORMATION INTRODUCTION Without prejudice to the Authority's general obligation of confidentiality, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreement. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice to the Authority's obligation to disclose Information in accordance with the FOIA or Clause 19 of this Framework Agreement, the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA to the following Information: Tender Reference Date Item(s) Duration of Confidentiality L1SQD4 (4.1 to 4.7) 23/01/13 Information relating to the Service Provider’s clients. This information is provided in confidence to enable the Authority to decide whether to award the contract to the Service Provider. In the Service Provider’s opinion this information is exempt information under S41 FOIA. Disclosure of this information may constitute an actionable breach of confidence by our clients. The Service Provider believes this information should be exempt for the life of the contract. 48 months from contract award L1AQH1a through to G L1AQI1 through to 5 L1AQJa through to e X0XXX0 X0XXX0 X0XXX0 through to M11c 23/01/13 A detailed breakdown of the Service Provider’s model, technology, fees, production charges, Financial Model (including any text, figures and diagrams) and any com...
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. SCHEDULE 4 SERVICE LEVELS AND SERVICE CREDITS SCOPE This schedule 4 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This schedule comprises: Part A: Service Levels; Appendix to Part A - Service Levels and Service Credits; and Part B: Performance Monitoring.
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. 8.1In the event of a complete loss of service or in the event of a Disaster, the SERVICE PROVIDER shall immediately invoke the BCDR Plan (and shall inform the SoSCUSTOMER promptly of such invocation). In all other instances the SERVICE PROVIDER shall only invoke or test the BCDR Plan with the prior consent of the SoSCUSTOMER. SECURITY MANAGEMENT PLAN
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. SCHEDULE 6: SERVICE LEVELS AND SERVICE CREDITS MODEL TERMS NOT APPLICABLE, SEE PARAGRAPH A7.10 OF THE SPECIFICATION SCHEDULE 7: SOFTWARE TERMS BRONZE LICENCE TERMS Each licence granted under the Bronze Licence Terms shall be for the Contract Period, royalty free and non-exclusive and shall allow the Customer to Use the software. The Customer may sub-license the rights granted to it pursuant to paragraph 1.1 to a third party provided that: the sub-licence only authorises the third party to Use the software for the benefit of the Customer; and the third party has entered into a confidentiality undertaking with the Customer. The Customer may copy the software licensed pursuant to paragraph 1.1 above in order to create an archival copy and a back up copy of it. When copying such software, the Customer shall include the original machine readable copyright notice, and a label affixed to the media identifying the software and stating: "This medium contains an authorised copy of copyrighted software which is the property of [insert name of owner]." The Customer may: assign, novate or otherwise dispose of its rights and obligations licensed under the Bronze Licence Terms to any other body (including any private sector body) which substantially performs any of the functions that previously had been performed by the Customer; or transfer the licences granted pursuant to this Contract to other machines or users within the Customer. Any change in the legal status of the Customer which means that it ceases to be a Contracting Body shall not affect the validity of any licence granted under the Bronze Licence Terms. If the Customer ceases to be a Contracting Body, the Bronze Licence Terms shall be binding on any successor body to the Customer. At any time during the Contract Period, the Supplier or third party licensor (as the case may be) may terminate a licence granted under the Bronze Licence Terms with thirty (30) Working Days notice in writing (or such...
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Contractor shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Contractor shall only invoke or test the BCDR Plan with the prior consent of the Authority. Document 5 NHS Blood and Transplant (NHSBT) Supplementary Conditions of Contract for the Supply of Services Contract for the Provision of Storage and Warehousing Services NHSBT0114/S/SP These Conditions will apply to all framework agreements and/or contracts awarded by or on behalf of the National Blood Service, UK Transplant and any other operating divisions of NHSBT referred to within the invitation to tender. For the purposes of these Conditions, any reference to Contract will be deemed to apply equally to contracts and framework agreements. The Contracting Authority will be NHSBT (hereinafter referred to as the Authority).
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or mobility to provide Services or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Contracting Body promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Contracting Body. Following a request from the Contracting Body, the Supplier shall provide a written Incident report and the BCDR Plan review following the Supplier’s invocation of the BCDR Plan, but in any event within twenty (20) Working Days of full business recovery. Schedule 3 - SERVICE LEVELS AND SERVICE CREDITS [Guidance Note: the Contracting Body may amend Schedule 3 when conducting a General Further Competition to meet its own specific requirements with regard to Service Levels/Service Credits.]
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, Suppliers shall provide a written incident report and plan review following a plan invocation, but in any event within twenty (20) working days of full business recovery. SCHEDULE 6 - SERVICE LEVELS AND SERVICE CREDITS SCOPE This Schedule 6 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. Performance will be managed in two, inter-linked ways: at Call-Off level by the Customer. To enable this, the Supplier shall, within ten (10) days from completion of each Service, complete in conjunction with the Customer a Post Assignment Review, (PAR), using the template included in Annex A. For long term Call-Off Contracts, the Customer may require periodic completion of PARs to measure ongoing performance. Any such periodic completion will not be more frequent than Monthly. The completed PAR shall be agreed and signed-off by the Customer to verify satisfactory completion of the Services or identify any performance issues, non compliances or failure will be managed by the Customer and, if necessarily and appropriate, escalated to the Authority; and at Framework level by the Customer, by the reporting of aggregate performance of all Services arising pursuant to the Framework. Framework performance, Service performance trends and overall performance development will be managed on behalf of the Authority by the Government Procurement Service.
INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. SCHEDULE 6: SERVICE LEVELS AND SERVICE CREDITS This Schedule 6 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This Schedule comprises of:
