Priority 1 – Major Incident Sample Clauses

Priority 1 – Major Incident. Priority 1 is to be used for system incidents (faults) that result in a major adverse impact to normal operation of the system. Major incidents should be logged by phone. The decision as to the classification of an incident lies with Xxxxxxx however as a guide a Major Incident can be defined as one or more of the following: Unscheduled total system failure (whereby all functionality of the system is unavailable and there is repeated failure to reboot for any reason) Failure of at least 25% of telephone, trunk or extension ports at any one time Inoperability of at least one disk drive in the system that either stores messages or data Loss of system integration Continual unscheduled system restarts Total failure of power supply or batteries Any fault or failure which renders the system unsafe to operate The console or common control processor is out of service due to the failure of products provided by the Supplier 25% or more of the data peripherals supported by the Supplier voice system's common control are out of service at any time due to failure of the products Routing or switching features are inoperative Any other malfunction or defect mutually agreed by both Parties as being a major incident