Major Incidents Sample Clauses
The 'Major Incidents' clause defines the procedures and responsibilities that apply when a significant, disruptive event affects the performance of contractual obligations. Typically, this clause outlines what constitutes a major incident, such as system outages, security breaches, or other critical failures, and sets out the steps parties must take to notify each other, mitigate harm, and restore normal operations. Its core function is to ensure a clear, coordinated response to serious disruptions, minimizing confusion and reducing the impact of such incidents on both parties.
Major Incidents. 32.1 The Provider shall report, within twenty-four (24) hours of occurrence, any Major Incidents which may impinge on the delivery of Services specified by this Arrangement where such Incidents have significant implications for the contractual and service relationship between the parties.
32.2 During the period of the Major Incident, the extent to which it impacts upon the Provider’s ability to provide services, including elective activities, under-performance in delivering such activities during a Major Incident will not constitute a matter for which the Executive may issue a First Performance Notice or a Second Performance Notice.
32.3 Where a dispute relating to matters which constitute a Major Incident arises it shall be resolved through the dispute resolution procedures outlined in this Arrangement.
32.4 During the period of a Major Incident the Provider shall be paid for performance of the Services and under-performance as a result of the Major Incident shall not be penalised.
32.5 Promptly following a Major Incident the parties shall discuss the circumstances that gave rise to the Major Incident, whether the action taken by the Provider to deal with the Major Incident ought to be continued and whether any adjustment or alteration in the Funding (as a consequence of the Major Incident) is appropriate. Where the Executive and the Provider do not agree that the actions taken by the Provider to deal with the Major Incident ought to be continued, then the parties shall discuss the appropriate actions to be taken in the circumstances in the best interests of the relevant Service Users and the Provider shall implement the actions recommended by, and/or agreed with, the Executive. Where the Executive agrees to alter or adjust the amount of Funding as a consequence of the Major Incident, any such alteration or adjustment shall be set out in a Contract Change Note in accordance with Clause 38.10 (Change Control).
Major Incidents. Service Provider’s responsibilities include:
1. Develop and document the standard process for managing Major Incidents (the highest level of prioritization according to the agreed prioritization model) from identification through closure.
2. Provide identification and assignment of the Incident (and the execution of the applicable processes) to an Incident Manager that provides an appropriate level of dedicated attention to the incident.
3. Formulate a team (scoped as appropriate to the type of incident) to work under the direct leadership of the Incident Manager, in order to concentrate on this incident alone to ensure that adequate resources and focus are provided to finding a swift resolution.
4. Establish and provision any supporting communication facilities (i.e. conference bridges, on-line work spaces, etc.) that may be required to support the effective facilitation of Incident diagnosis and resolution.
5. Provide management and control of the Incident from identification to resolution, including the following:
5.1. Review the proposed Resolution time for each Incident with the appropriate party and update the status accordingly.
5.2. Coordinate Incident tracking efforts, and provide and maintain regular communications between all parties and Authorized Users until Incident Resolution.
5.3. Keep DIR and DIR Customer informed of changes in Incident status throughout the Incident life cycle, in accordance with Service Levels.
5.4. Keep DIR Customer informed of anticipated Resolution times for active Incidents.
Major Incidents. For a more serious incident (where a finding of responsibility may result in a status of probation or loss of College recognition) the Respondent may choose to respond to any charges in writing (as described above), or to participate in a hearing process in person through existing procedures. The Assistant Director of Student Conduct will determine whether this process should take place during the winter/summer break or after classes have reconvened in the fall/spring.
Major Incidents. 142 In the event of a major incident occurring the Contractor(s) will be responsible for disposing of the waste generated by the Participating Authority(s).
Major Incidents. 42.1If required, the Parties shall contribute to and co-operate in the development and review of any relevant Major Incident Plan.
Major Incidents. A major incident is considered as a repair event in excess of $250. These events are cumulative for a student’s career. 1st major incident: District agrees to return device to usable state. 2nd major incident: You agree to pay for 50% of device repair or replacement. 3rd major incident and beyond: You agree to pay full cost of repair or replacement device. The BUHSD discipline policy supersedes this Acceptable Use Agreement and any device damage deemed malicious/negligent by district staff may result in the entire repair cost being charged to the student. All incidents: You may be responsible for the entire repair cost of the device. You must respect the rights of copyright owners. All sources must be cited. Copyright infringement happens when you inappropriately copy someone else’s work that is protected by copyright. If you are unsure if something can be legally copied or not, request permission to copy from the copyright holder. You and/or your parents are responsible for any copyright penalties that you commit while using your laptop. You agree to abide by all patent, trademark, trade name, and copyright laws. Plagiarism is when you take someone else’s work and present it as if it were your own. Plagiarism is not acceptable and is not tolerated. Each laptop will be labeled accordingly: Internally: at the login screen where the student’s name will appear above the login screen and at the student’s home folder, where the name of that home folder will reflect the student issued the laptop. Externally: as a sticker, Buckeye Union High School District will record a barcode on each laptop. You are not to remove or alter the barcodes in any fashion. Discipline for infractions will be dealt with according to the student handbook or policy. You are required to keep the same equipment as was originally issued, unless those parts fail or are stolen or damaged. If stolen, report theft immediately to the school administration and appropriate law enforcement authorities.
Major Incidents. Service Provider responsibilities include:
1. Work with DIR and DIR Customers to document the standard process for managing Major Incidents.
2. Provide identification and assignment of the Incident (and the execution of the applicable processes) to an Incident Manager that provides an appropriate level of dedicated attention to the Incident.
3. Formulate a team (scoped as appropriate to the type of Incident) to work under the direct leadership of the Incident Manager, in order to concentrate on this Incident alone to ensure that adequate resources and focus are provided to finding a swift Resolution.
4. Establish and provision any supporting communication facilities (i.e. conference bridges, on-line work spaces, etc.) that may be required to support the effective facilitation of Incident diagnosis and resolution.
5. Provide management and control of the Incident from identification of the Services as involved, to Resolution, including:
5.1. Review the proposed Resolution time for each Incident with the MSI and Authorized Users as appropriate and update the status accordingly.
5.2. Keep the MSI informed of changes in Incident status throughout the Incident life cycle, in accordance with Service Levels.
5.3. Keep the MSI informed of anticipated Resolution times for active Incidents.
Major Incidents. 6.1. Where FH’s performance of its obligations under this Agreement is rendered impracticable by circumstances beyond its control (a “Major Incident”), FH’s obligations under this Agreement shall be suspended for such time as FH can demonstrate that a Major Incident and its repercussions persist and any under performance during that time shall not constitute a matter for which FH may be considered in breach of this Agreement.
6.2. If a Major Incident continues for a period of more than three months after commencement of the Major Incident, the End-User may terminate this Agreement.
Major Incidents. 52.1 If required, the Parties shall contribute to and co-operate in the development and review of any relevant Major Incident Plan.
52.2 The Provider and the Commissioner shall have and maintain an up-to-date Emergency Response Plan, to which the provisions of clause 17 (Procedures and Protocols) shall apply.
52.3 If required, the Parties shall assist in the development of and participate in training exercises connected with any relevant Major Incident Plans and shall participate in joint planning and training exercises for emergency preparedness with other NHS organisations, contracted healthcare providers, local authorities and other local organisations.
52.4 The Provider shall act in accordance with national and local civil contingency plans.
52.5 If there is a Major Incident, the Parties shall:
52.5.1 comply with any relevant Major Incident Plans; and
52.5.2 implement their Emergency Response Plans.
52.6 In the event of a Major Incident the Provider shall provide the Commissioner with such further assistance as may reasonably be required by the Commissioner to deal with the Major Incident, and the right of the Commissioner to withhold or retain sums under clause 31.6, 32.21, 32.25, 32.27 and 32.29 and to suspend under clause 34.3 shall not apply where the relevant right to withhold or suspend has arisen as a result of the Provider complying with its obligations under this clause 42.6.
52.7 In the event of a Major Incident the Commissioner shall provide the Provider with such further assistance as may reasonably be required by the Provider to deal with the Major Incident.
Major Incidents. In the event of a major incident occurring the Contractor(s) will be responsible for disposing of the waste generated by the Participating Authority(s). Waste generated during a major incident may consist of healthcare/hazardous healthcare waste streams. The Participating Authority(s) in conjunction with emergency services and the Environment Agency will advise the Contractor(s) of the nature of the waste. Contractor(s) should note that subject to the major incident in question, additional bins/containers maybe required in addition to bins/containers already on site(s). Contractors are required to provide a proposal within their tender submission, which will address the issue of recycling waste minimisation and strategies to move towards Alternative Technologies. A key aim for the successful Contractor(s) will be their ability to develop existing recycling activity as well as proposals to increase the recycling activity in all waste streams. The Participating Authority(s) reserves the right to visit the specified site(s) in accordance with its “Duty of Care” responsibilities under the Environmental Protection Act 1990. The Participating Authority(s) must be advised of the locations of the proposed recycle site(s) and or transfer station(s). Any subsequent changes during the contract period must be notified in writing in advance to the Participating Authority(s). This prior notification must be received at least one month before the subsequent changes take place.