Priority 2 Protocol. Within four hours, Contractor assigns a product technical specialist(s) to diagnose the Error, Defect or Malfunction and to commence correction of the Error, Defect or Malfunction; to immediately provide a Workaround; to provide escalation procedures as reasonably determined by Contractor’s staff; and to exercise all commercially reasonable efforts to include a Fix or Patch for the Error, Defect or Malfunction in the next Software maintenance release.
Appears in 10 contracts
Priority 2 Protocol. Within four hours, Contractor assigns a product technical specialist(s) to diagnose the Error, Defect Defect, or Malfunction and to commence correction of the Error, Defect Defect, or Malfunction; to immediately provide a Workaround; to provide escalation procedures as reasonably determined by Contractor’s staff; and to exercise all commercially reasonable efforts to include a Fix or Patch for the Error, Defect Defect, or Malfunction in the next Software maintenance release.
Appears in 2 contracts
Samples: www.sf.gov, www.sf.gov
