Software Maintenance and Support Services. In consideration of the prompt and uninterrupted payments set out in this Maintenance Agreement and the performance of other undertakings of User hereunder, Ex Libris agrees to provide User in a timely manner with on-going maintenance and support services relating to the Supported Releases, which shall comprise reasonable commercial efforts, during Ex Libris’ normal business hours of Central European time, operating hours are set from 8:00 to 18:00, , to resolve alleged errors or malfunctions reported by User to Ex Libris and the supply of the migration tools required by User for New Releases. For problems that prevent use of a primary function of the Program, or the integrity of the database, Ex Libris shall respond within 12 business hours. The above maintenance and support services are conditional on User granting Ex Libris appropriate remote access to User’s equipment via TCP/IP, and FTP, and do not include on site services, or installation of, or training for, new Program versions. If User requests such services, Ex Libris shall provide them and invoice User at its standard daily rates plus travel and subsistence expenses. SLUŽBY SOFTWAROVÉ ÚDRŽBY A PODPORY Pod podmínkou včasných a nepřerušených plateb stanovených v této Smlouvě o údržbě a plnění dalších závazků Uživatele podle této Smlouvy se Ex Libris zavazuje, že včas poskytne Uživateli ve svých běžných provozních hodinách, které jsou stanoveny od 8:00 do 18:00 hod. dle středoevropského časuprůběžnou podporu a údržbu Podporovaných xxxxx, která bude zahrnovat přiměřené obchodní úsilí, aby byly vyřešeny údajné chyby nebo poruchy hlášené Uživatelem Ex Libris, a dodávku nástrojů pro migraci dat, které bude Uživatel potřebovat pro Nové verze. V případě problémů, které brání použití primární funkce Programu nebo integrity databáze, bude Ex Libris reagovat do 12 pracovních hodin. Poskytování výše uvedených služeb údržby a podpory je podmíněno xxx, že Uživatel poskytne Ex Libris odpovídající vzdálený přístup k zařízení Uživatele přes TCP / IP a FTP. Uvedené služby a nezahrnují návštěvy na pracovišti Uživatele, ani instalace a ani školení pro Nové verze Programu. Pokud Uživatel o takové služby požádá, Ex Libris je poskytne a bude je Uživateli fakturovat podle svých běžných denních sazeb a nákladů na cestovné, ubytování a diety.
Software Maintenance and Support Services. The following Software Maintenance and Support Services do not apply to any Bayer Radiation Dose Management software (RDM) or Contrast Dose Management software (CDM) licensed by Customer from Bayer.
Software Maintenance and Support Services. Subject to the timely payment of the Fees for the applicable Licensed Software and M&S (which fees are described in Order), Humio shall provide the M&S for such Licensed Software according to the support program described in the Humio Maintenance and Support Policy.
Software Maintenance and Support Services. Software maintenance and support services for the Products shall be provided in accordance with the Voyager Support Services Schedule attached hereto which is incorporated into, and subject to the terms, of the Agreement. ----------------------- * Portion has been omitted pursuant to a request for confidential treatment and filed separately with the Commission.
Software Maintenance and Support Services. 4.1 Performance and Term. Subject to this Agreement, following the implementation of an IronNet Offering, IronNet will use commercially reasonable efforts to provide the IronNet Software Maintenance and Support Services purchased by Customer as set forth in an Ordering Document. Certain enhancements to each IronNet Offering for which Customer has purchased support that are made generally available at no cost to all customers for IronNet Software Maintenance and Support Services will be made available to Customer at no additional charge. However, the availability of some new enhancements to an IronNet Offering may require the payment of additional fees, and IronNet will determine at its sole discretion whether access to any other such new enhancements will require an additional fee. This Agreement will apply to, and each IronNet Offering includes, any enhancements, updates, upgrades and new modules or offerings subsequently provided by IronNet to Customer hereunder.
Software Maintenance and Support Services. As specified in an Ordering Document and subject to the terms and conditions set forth in this On Premise Software Exhibit, Vendor shall provide: (a) the maintenance and support services necessary to correct any Errors in the Vendor Software in accordance with the MASL Exhibit; (b) all Updates and Upgrades, related Documentation, and any maintenance and support Services required to implement Updates and Upgrades; and (c) any and all Software Maintenance and Support Services. Vendor’s foregoing Software Maintenance and Support Services obligations shall apply to prior versions of the Vendor Software that are two (2) versions behind the then-current version. Notwithstanding the foregoing, all Vendor Software releases shall be downward compatible, so that new releases are compatible with pre-existing configurations and data formats pursuant to Purchaser’s software upgrade process. For the avoidance of doubt, Software Maintenance and Support Services provided by Vendor to Purchaser are Services. As part of the Software Maintenance and Support Services, Vendor will provide Level 1 Support, Level 2 Support and Level 3 Support.
Software Maintenance and Support Services. A. At the expiration of the Warranty Period, Licensee may buy maintenance and support services for the Software for an initial twelve (12) month period (a "Maintenance Period") upon payment to Riverbed of the amount specified on the Summary Page. At the expiration of the Initial Maintenance Period or any subsequent Maintenance Period, Licensee may buy Maintenance and Support Services for the Software for another Maintenance Period at Riverbed's then-current prices: provided that: (i) Riverbed is still offering maintenance and support Services for the Software; (ii) Licensee has paid the maintenance fees for all prior Maintenance Periods; and (iii) Licensee incorporates into the Software within 30 days of the issue date all enhancements and corrections to the Software that Riverbed has made available to Licensee. Notwithstanding the foregoing, Riverbed will provide Maintenance and Support Services for the currently released version of the Software and the immediately prior version of the Software.
Software Maintenance and Support Services. Provided OEM is current in the payment of all Support and Maintenance Fees, OEM will be entitled to Software Support and Maintenance as specified in Exhibit C.
Software Maintenance and Support Services. A. If provided on the Summary Page, Licensee is enrolled in the optional maintenance and support services for the Software ("Maintenance and Support Services") for the initial twelve (12) month period (a "Maintenance Period") according to the fees specified on the Summary Page. At the expiration of the initial Maintenance Period or any subsequent Maintenance Period, Licensee may buy Maintenance and Support Services for the Software for another Maintenance Period at Aether's then-current prices; provided that: (i) Aether is still offering Maintenance and Support Services for the Software; (ii) Licensee has paid the maintenance fees for all prior Maintenance Periods; and (iii) Licensee incorporates into the Software within thirty (30) days of the issue date all enhancements and corrections to the Software that Aether has made available to Licensee. Notwithstanding the foregoing, Aether will provide Maintenance and Support Services for the currently released version of the Software and the immediately prior version of the Software.
Software Maintenance and Support Services. In consideration of Fees, Contractor shall make available to Client for each Scout system covered by this Contract the following services during the Term, which are further described in Appendix A attached hereto (the “Services”).
