Software Maintenance and Support Services. In consideration of the prompt and uninterrupted payments set out in this Maintenance Agreement and the performance of other undertakings of User hereunder, Supplier agrees to provide User in a timely manner with on-going maintenance and support services relating to the Supported Releases, which shall comprise reasonable commercial efforts, during Supplier’s normal business hours, to resolve alleged errors or malfunctions reported by User to Supplier and the supply of the migration tools required by User for New Releases. For problems that prevent use of a primary function of the Program, or the integrity of the database, Supplier shall respond within 12 business hours. The above maintenance and support services are conditional on User granting Supplier appropriate remote access to User’s equipment via TCP/IP, and FTP, and do not include on site services, or installation of, or training for, new Program versions. If User requests such services, Supplier shall provide them and invoice User at its standard daily rates plus travel and subsistence expenses. Further conditions for the provision of the services are specified in the Tender Documentation which is an Annex D of this contract. SLUŽBY SOFTWAROVÉ ÚDRŽBY A PODPORY Pod podmínkou včasných a nepřerušených plateb stanovených v této Smlouvě o údržbě a plnění dalších závazků Uživatele podle této Smlouvy se Dodavatel zavazuje, že včas poskytne Uživateli ve svých běžných provozních hodinách průběžnou podporu a údržbu Podporovaných xxxxx, která bude zahrnovat přiměřené obchodní úsilí, aby byly vyřešeny údajné chyby nebo poruchy hlášené Uživatelem Dodavateli, a dodávku nástrojů pro migraci dat, které bude Uživatel potřebovat pro Nové verze. V případě problémů, které brání použití primární funkce Programu nebo integrity databáze, bude Dodavatel reagovat do 12 pracovních hodin Poskytování výše uvedených služeb údržby a podpory je podmíněno xxx, že Uživatel poskytne Dodavateli odpovídající vzdálený přístup k zařízení Uživatele přes TCP / IP a FTP. Uvedené služby nezahrnují návštěvy na pracovišti Uživatele, ani instalace a ani školení pro Nové verze Programu. Pokud Uživatel o takové služby požádá, Dodavatel je poskytne a bude je Uživateli fakturovat podle svých běžných denních sazeb a nákladů na cestovné, ubytování a diety. Další podmínky poskytování služeb jsou stanoveny v zadávací dokumentaci, která je přílohou D této smlouvy.
Software Maintenance and Support Services. The following Software Maintenance and Support Services do not apply to any Bayer Radiation Dose Management software (RDM) or Contrast Dose Management software (CDM) licensed by Customer from Bayer.
Software Maintenance and Support Services. A. At the expiration of the Warranty Period, Licensee may buy maintenance and support services for the Software for an initial twelve (12) month period (a "Maintenance Period") upon payment to Riverbed of the amount specified on the Summary Page. At the expiration of the Initial Maintenance Period or any subsequent Maintenance Period, Licensee may buy Maintenance and Support Services for the Software for another Maintenance Period at Riverbed's then-current prices: provided that: (i) Riverbed is still offering maintenance and support Services for the Software; (ii) Licensee has paid the maintenance fees for all prior Maintenance Periods; and (iii) Licensee incorporates into the Software within 30 days of the issue date all enhancements and corrections to the Software that Riverbed has made available to Licensee. Notwithstanding the foregoing, Riverbed will provide Maintenance and Support Services for the currently released version of the Software and the immediately prior version of the Software.
B. Maintenance and Support consists of the following services: (i) Riverbed will consult with Licensee for a reasonable amount of time by telephone during Riverbed's normal business hours to assist Licensee in the use of the Software; (ii) Riverbed will use its best efforts to supply computer program code to correct any material nonconformities in the Software from the Documentation; and (iii) Riverbed will provide Licensee with all fixes, workarounds, and enhancements to the Software that Riverbed develops and generally makes available at no charge to other licensees of the Software.
C. Riverbed may, at its option, investigate and correct suspected Errors at Riverbed's offices to the extent possible. If Riverbed's personnel travel to Licensee's place of business at Licensee's request to perform maintenance and support services that Riverbed could have performed remotely, Licensee will pay Riverbed for the actual travel time and reasonable travel and out-of-pocket expenses of Riverbed's personnel. If Riverbed and Licensee mutually determine that a suspected nonconformity is attributable to a cause other than the unmodified Software as delivered by Riverbed, then Licensee will pay for Riverbed's work on a time-and-materials basis, including reasonable travel and out-of-pocket expenses of Riverbed's personnel. If no mutual determination can be agreed upon, Licensee will pay for the reasonable travel and out-of-pocket expenses of Riverbed's personnel only.
D. All enh...
Software Maintenance and Support Services. Subject to the timely payment of the Fees for the applicable Licensed Software and M&S (which fees are described in Order), Humio shall provide the M&S for such Licensed Software according to the support program described in the Humio Maintenance and Support Policy.
Software Maintenance and Support Services. Software maintenance and support services for the Products shall be provided in accordance with the Voyager Support Services Schedule attached hereto which is incorporated into, and subject to the terms, of the Agreement. ----------------------- * Portion has been omitted pursuant to a request for confidential treatment and filed separately with the Commission.
Software Maintenance and Support Services. 2.1 In consideration of the prompt and uninterrupted payments set out in this Maintenance Agreement and the performance of other undertakings of User hereunder, Provider agrees to provide User in a timely manner with on-going maintenance and support services relating to the Supported Releases, which shall comprise reasonable commercial efforts, during Provider’s normal business hours, to resolve alleged errors or malfunctions reported by User to Provider and the supply of the migration tools required by User for New Releases. The above maintenance and support services are conditional on User granting Provider appropriate remote access to User’s equipment via TCP/IP, and FTP, and do not include on site services, or installation of, or training for, new Program versions. If User requests such services, Provider shall provide them and invoice User at its standard daily rates plus travel and subsistence expenses.
Software Maintenance and Support Services. 4.1 Performance and Term. Subject to this Agreement, following the implementation of an IronNet Offering, IronNet will use commercially reasonable efforts to provide the IronNet Software Maintenance and Support Services purchased by Customer as set forth in an Ordering Document. Certain enhancements to each IronNet Offering for which Customer has purchased support that are made generally available at no cost to all customers for IronNet Software Maintenance and Support Services will be made available to Customer at no additional charge. However, the availability of some new enhancements to an IronNet Offering may require the payment of additional fees, and IronNet will determine at its sole discretion whether access to any other such new enhancements will require an additional fee. This Agreement will apply to, and each IronNet Offering includes, any enhancements, updates, upgrades and new modules or offerings subsequently provided by IronNet to Customer hereunder.
Software Maintenance and Support Services. As specified in an Ordering Document and subject to the terms and conditions set forth in this On Premise Software Exhibit, Vendor shall provide: (a) the maintenance and support services necessary to correct any Errors in the Vendor Software in accordance with the MASL Exhibit; (b) all Updates and Upgrades, related Documentation, and any maintenance and support Services required to implement Updates and Upgrades; and (c) any and all Software Maintenance and Support Services. Vendor’s foregoing Software Maintenance and Support Services obligations shall apply to prior versions of the Vendor Software that are two (2) versions behind the then-current version. Notwithstanding the foregoing, all Vendor Software releases shall be downward compatible, so that new releases are compatible with pre-existing configurations and data formats pursuant to Purchaser’s software upgrade process. For the avoidance of doubt, Software Maintenance and Support Services provided by Vendor to Purchaser are Services. As part of the Software Maintenance and Support Services, Vendor will provide Level 1 Support, Level 2 Support and Level 3 Support.
Software Maintenance and Support Services. In consideration of Fees, Contractor shall make available to Client for each Scout system covered by this Contract the following services during the Term, which are further described in Appendix A attached hereto (the “Services”).
a. All new feature version releases, patches and updates of standard software, which Contractor makes generally available (General Commercial Availability).
b. Telephone support during support hours for consultation and problem resolution. Support hours are 8AM to 7PM EST, excluding Contractor holidays (as set forth in Appendix A), and telephone support shall be toll free in the United States and Canada.
c. Telephone Critical Priority support for serious system problems outside of support hours (24x7x365).
d. Secure access to an online client portal to access information resources for Contractor Products.
e. Remote upgrade assistance. Optional on-site assistance is available at additional cost.
Software Maintenance and Support Services. Provided OEM is current in the payment of all Support and Maintenance Fees, OEM will be entitled to Software Support and Maintenance as specified in Exhibit C.
