Priority Technical Support. Under this Service, Lenovo will provide You with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When You contact a technician, You must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve Your problem over the telephone and may direct You to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.
Appears in 3 contracts
Samples: Warranty Services Agreement, Warranty Services Agreement, Warranty Services Agreement
Priority Technical Support. Under this Service, Lenovo will provide You you with 24x7 access to advanced-level technicians via a toll-free telephone number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described further below. When You you contact a technician, You you must follow the problem determination procedures as directed by the technician. The technician will attempt to diagnose and resolve Your your problem over the telephone and may direct You you to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved via telephone, repair services will be arranged by the technician according to the applicable warranty service.
Appears in 2 contracts
Samples: Warranty Services Agreement, Warranty Services Agreement
