Common use of Proactive Outage Notification SLA Clause in Contracts

Proactive Outage Notification SLA. Proactive Outage Notification will be provided to Customers’ designated point of contact within 15 minutes from the start point of the Notification Period, as defined below. Verizon will provide a ticket number and initial status.

Proactive Outage Notification SLA. Proactive Outage Notification will be provided to Customers’ designated point of contact through email within 15 minutes from the start point of the Notification Period, as defined below. Verizon will provide a ticket number and initial status.