Proactive Outage Notification SLA. Proactive Outage Notification will be provided to Customers’ designated point of contact within 15 minutes from the start point of the Notification Period, as defined below. Verizon will provide a ticket number and initial status.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Proactive Outage Notification SLA. Proactive Outage Notification will be provided to Customers’ designated point of contact through email within 15 minutes from the start point of the Notification Period, as defined below. Verizon will provide a ticket number and initial status.
Appears in 1 contract
Samples: Service Level Agreement
