Common use of PROBLEMS WITH SERVICE Clause in Contracts

PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at 0-000-XXX-0000, send us an e-mail at xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx, write to us at Viamericas Corp., 0000 Xxxxxxxx Xxxxxx, Xxxxx 000, Xxxxxxxx, XX 00000, XXX, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:  Your name and address or telephone number;  The error or problem with the transfer, and why you believe it is an error or problem;  The name of the person receiving the funds, and if you know it, his or her telephone number or address; and  The dollar amount of the transfer; and  The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. Residents of certain jurisdictions may also consider the following:  Alaska. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses at (000) 000-0000 or by mail at: 000 Xxxx Xxxxxxx Xxxxxx, Xxxxx 0000, Xxxxxxxxx, XX 00000.  California. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the California Department of Business Oversight at its toll-free telephone number, 0-000-000-0000, by email at xxxxxxxx.xxxxxxxx@xxx.xx.xxx, or by mail at Department of Business Oversight, Consumer Services, 0000 X Xxxxxx, Xxxxx 000, Xxxxxxxxxx, XX 00000.  Colorado. Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at: Colorado Division of Banking, 0000 Xxxxxxxx, Xxxxx 000, Xxxxxx, Xxxxxxxx 00000. Consumer complaints should be in writing, providing as much detail as possible. Please include the following information: o The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses. o A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution. o Copies of any available documentation supporting the complaint and efforts toward resolution. o Any suggestions regarding a preferred resolution of the complaint.  Illinois. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the Illinois Department of Financial and Professional Regulation toll free at 0-000-000-0000.  Maryland. The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Viamericas Corporation at: Commissioner of Financial Regulation, Attention Complaint Xxxx, 000 Xxxxx Xxxxxxx Xxxxxx, Suite 402, Baltimore, Maryland 21202, toll-free telephone number: 0-000-000-0000.  Massachusetts. If you are a resident of Massachusetts and you have an unresolved complaint, you may contact the Consumer Assistance Section of the Massachusetts Division of Banks at (800) 495-2265 ext. 501 (outside of Massachusetts, call (617) 956-1500 ext. 501), or by sending a written complaint to the Division of Banks, 0 Xxxxx Xxxxxxx, Xxxxxx, Xxxxxxxxxxxxx 00000.  Minnesota. Send an email to xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx to voluntarily disqualify yourself from sending or receiving Transactions with Viamericas. All requests will expire one year from the date of request, unless requested for longer, or until you terminate the request in writing. Viamericas may automatically inform the Minnesota Department of Commerce Financial Institutions Division to include such individual on Minnesota's "No Transmit List." The Financial Institutions Division may from time to time provide the "No Transmit List" to Viamericas and any individuals on such list shall be unable to send or receive Transaction. Please see Minn. Stat. 53B.27 for more information on the "No Transmit List."  Texas. After first contacting Viamericas, if you are a Texas resident and you still have an unresolved complaint regarding Viamericas money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking: 0000 Xxxxx Xxxxx Xxxxxxxxx; Austin, Texas 78705; 0-000-000-0000 (toll free);

PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at 0-000-XXX-0000, send us an e-mail at xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx, write to us at Viamericas Corp., 0000 Xxxxxxxx XxxxxxXxxxx xx Xxxx Blvd., Xxxxx 000PH-2, XxxxxxxxCoral Gables, XX 00000, XXXFL 33134, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:  • Your name and address or telephone number;  • The error or problem with the transfer, and why you believe it is an error or problem;  • The name of the person receiving the funds, and if you know it, his or her telephone number or address; and  • The dollar amount of the transfer; and  • The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. Residents of certain jurisdictions may also consider the following:  • Alaska. For Alaska Residents Only: If you have your issue is unresolved by [licensee name & phone number], please submit formal complaints or other concerns with respect to any aspect the State of the money transmission activities conducted with Viamericas, you may contact the Alaska Department of Commerce, Community and Economic DevelopmentAlaska, Division of Banking and & Securities. Please download the form here: xxxxx://xxx.xxxxxxxx.xxxxxx.xxx/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, Money Service Businesses AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at (000) xxx.xxxxxxxxx@xxxxxx.xxx or call 000-0000 or by mail at: 000 Xxxx Xxxxxxx Xxxxxx, Xxxxx 000-0000, Xxxxxxxxx, XX 00000.  • California. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the California Department of Business Oversight Financial Protection and Innovation at its toll-free telephone number, 01-000-800- 000-0000, by email at xxxxxxxx.xxxxxxxx@xxx.xx.xxxxxxxx://xxxx.xx.xxx/file-a-complaint/, or by mail at Department of Business Oversight, Consumer ServicesFinancial Protection and Innovation, 0000 X Xxxxxx, Xxxxx 000, Xxxxxxxxxx, XX 00000.  • Colorado. Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303000-894000-7575 0000 or by mail at: Colorado Division of Banking, 0000 Xxxxxxxx, Xxxxx 000, Xxxxxx, Xxxxxxxx 00000. Consumer complaints should be in writing, providing as much detail as possible. Please include the following information: o The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses. o A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution. o Copies of any available documentation supporting the complaint and efforts toward resolution. o Any suggestions regarding a preferred resolution of the complaint.  • Illinois. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the Illinois Department of Financial and Professional Regulation toll free at 0-000-000-0000.  • Maryland. The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Viamericas Corporation at: Commissioner of Financial Regulation, Attention Complaint XxxxUnit, 000 Xxxxx Xxxxxxx Xxxxxx, Suite 402, Baltimore, Maryland 21202, toll-free telephone number: 0-000-000-0000.  Massachusetts. If you are a resident of Massachusetts and you have an unresolved complaint, you may contact the Consumer Assistance Section of the Massachusetts Division of Banks at (800) 495-2265 ext. 501 (outside of Massachusetts, call (617) 956-1500 ext. 501), or by sending a written complaint to the Division of Banks, 0 Xxxxx Xxxxxxx, Xxxxxx, Xxxxxxxxxxxxx 00000.  Minnesota. Send an email to xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx to voluntarily disqualify yourself from sending or receiving Transactions with Viamericas. All requests will expire one year from the date of request, unless requested for longer, or until you terminate the request in writing. Viamericas may automatically inform the Minnesota Department of Commerce Financial Institutions Division to include such individual on Minnesota's "No Transmit List." The Financial Institutions Division may from time to time provide the "No Transmit List" to Viamericas and any individuals on such list shall be unable to send or receive Transaction. Please see Minn. Stat. 53B.27 for more information on the "No Transmit List."  Texas. After first contacting Viamericas, if you are a Texas resident and you still have an unresolved complaint regarding Viamericas money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking: 0000 Xxxxx Xxxxx Xxxxxxxxx; Austin, Texas 78705; 0-000-000-0000 (toll free);