Common use of Procedure for Resolving Personal Grievances & Disputes Clause in Contracts

Procedure for Resolving Personal Grievances & Disputes. 19.2.1 Complaints or grievances will, where possible, be dealt with in the following manner, the intent being that it is desirable to settle the grievance without undue delay: • The employee will, as soon as a problem occurs, take up the matter directly with their manager; • If the matter remains unresolved after these initial discussions the employee will set out, in writing, the facts relating to their grievance or dispute and what the employee wants done (remedies) and present this to their manager; • The employer must reconsider the issue and if it is not prepared to resolve it to the employee’s satisfaction, the employer must respond to the employee in writing setting out its view of the facts and why it is not prepared to grant the employee the remedy, within 14 days of receiving the written grievance or dispute; • If the employee is not satisfied with the response, they can seek mediation through Ministry of Business, Innovation and Employment. • If agreement is reached between the parties in mediation, that agreement is final and binding upon the parties. Neither party may appeal. • If the matter is not resolved at mediation, the employee may refer the matter to the Employment Relations Authority in accordance with the Employment Relations Act 2000.

Procedure for Resolving Personal Grievances & Disputes. 19.2.1 18.2.1 Complaints or grievances will, where possible, be dealt with in the following manner, the intent being that it is desirable to settle the grievance without undue delay: • The employee You will, as soon as a problem occurs, take up the matter directly with their your manager; • If the matter remains unresolved after these initial discussions the employee you will set out, in writing, the facts relating to their your grievance or dispute and what the employee wants you want done (remedies) and present this to their your manager; • The employer must reconsider the issue and if it is not prepared to resolve it to the employee’s your satisfaction, the employer must respond to the employee you in writing setting out its view of the facts and why it is not prepared to grant the employee you the remedy, within 14 days of receiving the your written grievance or dispute; • If the employee is you are not satisfied with the response, they response you can seek mediation through Ministry of Business, Innovation and Employment. • If agreement is reached between the parties in mediation, that agreement is final and binding upon the parties. Neither party may appeal. • If the matter is not resolved at mediation, the employee mediation you may refer the matter to the Employment Relations Authority in accordance with the Employment Relations Act 2000.