Common use of PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS Clause in Contracts

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a) requirements of Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-Off Terms), the Call-Off Contract and the Order; and b) required standards and policies of the Contracting Body as advised In Writing by that Contracting Body in the completed Part 1A/Part 2A Order Form (Relationship Agreement); and 4.3.2 in the case of a Sub-Contractor who is not other Framework Suppliers, the Supplier shall: a) have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) have carried out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their compliance with relevant Policy, Legislation, the Call-Off Contract and the Order. i) The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) The Supplier shall report to the Authority any anomalies/non-compliances in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a) requirements of Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-Off Terms), the Call-Off Contract and the Order; and b) required standards and policies of the Contracting Body as advised In Writing by that Contracting Body in the completed Part 1A/Part 2A 1A Order Form (Relationship Agreement); and 4.3.2 in the case of a Sub-Contractor who is not other Framework Suppliers, the Supplier shall: a) have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) have carried out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their compliance with relevant Policy, Legislation, the Call-Off Contract and the Order. i) The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) The Supplier shall report to the Authority any anomalies/non-compliances in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a) requirements of Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-Off Terms), the Call-Off Contract and the Order; and b) required standards and policies of the Contracting Body as advised In Writing by that Contracting Body in the completed Part 1A/Part 2A Order Form (Relationship Agreement); and 4.3.2 in the case of a Sub-Contractor who is not other Framework Suppliers, the Supplier shall: a) have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) have carried out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their compliance with relevant Policy, Legislation, the Call-Off Contract and the Order. i) The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) The Supplier shall report to the Authority any anomalies/non-compliances in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 23.1 (Transfer and Sub- Contracting) Appointment of this Framework AgreementSub-Contractors). 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term Framework Period and the duration of all Call-Off Agreements robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor Contractors is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract Agreement entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the The following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Sub-Contractors under this Framework Agreement and each Call-Off ContractAgreement: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets themeet: (a) requirements of the Framework Agreement Schedule 1 2 (ServicesServices and Key- Performance Indicators) and Framework Agreement Schedule 4 (Order Form & Call-and Call Off Terms), the Call-Off Contract and the Order; and (b) required standards and policies of the Contracting Body as advised In Writing in writing by that Contracting Body in the completed Part 1A/Part 2A Order Form (Relationship Agreement); andfor the provision of Temporary Work-Seekers and Order Form for the provision of work-seekers 4.3.2 in In the case of a Sub-Contractor who is not other also a Framework SuppliersSupplier, the Supplier shall: (a) have made enquiries to ascertain that the y Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract Call Agreement and the Supplier has have received satisfactory answers to those enquiries; : and (b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; (c) have carried out, and on a quarterly basis thereafter will carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on of the Sub-Contractor to assess their Contractor’s compliance with relevant Policy, Legislationpolicy and Law, the Call-Call Off Contract Agreement and the OrderOrder Form. i) 4.3.3 The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use providing the Services for serious breaches. ii) 4.3.4 The Supplier shall report to the Authority any anomalies/non-compliances non- compliance in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in from the execution provision of the Contract, Services then the Customer will Contracting Body shall be notified immediately. 4.3.3 shall be 4.3.5 The Supplier will re-assessed assess the suitability of any such Sub-Contractor on at least an annual basis and/or as and when specified by the Authority. 4.3.4 4.3.6 The Supplier will have arrangements in place to ensure that its Sub-Sub- Contractors understand and recognise their the Supplier’s obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .under

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 . The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors Sub‑Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor Sub‑Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 . Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Sub-Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 : The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a: A) requirements of the Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-and Call Off Terms), the Call-Off Contract and the Order; and b) required and B)required standards and policies of the Contracting Body as advised In Writing in writing by that Contracting Body in the completed Part 1A/Part 2A 1A/ Order Form (Relationship Agreement); and 4.3.2 and in the case of a Sub-Contractor Contractors who is not other Framework Suppliers, the Supplier supplier shall: a) : have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) : and have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) ; have carried carries out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their Contractor’s compliance with relevant Policy, Policy and Legislation, the Call-Off Contract and the Order. i) . The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) . The Supplier shall report to the Authority any anomalies/non-compliances compliance in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 . shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 . The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) : The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) ; The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) requested The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Sub-Contracting) of this Framework Agreement. 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a) requirements of Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-Off Terms), the Call-Off Contract and the Order; and b) required standards and policies of the Contracting Body as advised In Writing by that Contracting Body in the completed Part 1A/Part 2A Order Form (Relationship Agreement); and 4.3.2 in the case of a Sub-Contractor who is not other Framework Suppliers, the Supplier shall: a) have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) have carried out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their compliance with relevant Policy, Legislation, the Call-Off Contract and the Order. i) The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) The Supplier shall report to the Authority any anomalies/non-compliances in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a) requirements of Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-Off Terms), the Call-Off Contract and the Order; and b) required standards and policies of the Contracting Body as advised In Writing by that Contracting Body in the completed Part 1A/Part 2A [Delete as appropriate] Order Form (Relationship Agreement); and 4.3.2 in the case of a Sub-Contractor who is not other Framework Suppliers, the Supplier shall: a) have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) have carried out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their compliance with relevant Policy, Legislation, the Call-Off Contract and the Order. i) The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) The Supplier shall report to the Authority any anomalies/non-compliances in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 23.1 (Transfer and Sub- Contracting) Appointment of this Framework AgreementSub-Contractors). 4.2 The Supplier shall ensure that it puts in place and maintains throughout the Term Framework Period and the duration of all Call-Off Agreements robust systems and procedures for the management of Sub-Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor Contractors is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract Agreement entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the The following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Sub-Contractors under this Framework Agreement and each Call-Off ContractAgreement: 4.3.1 The Supplier shall be responsible for ensuring that the Sub-Contractor meets themeet: (a) requirements of the Framework Agreement Schedule 1 2 (ServicesServices and Key- Performance Indicators) and Framework Agreement Schedule 4 (Order Form & Call-and Call Off Terms), the Call-Off Contract and the Order; and (b) required standards and policies of the Contracting Body as advised In Writing in writing by that Contracting Body in the completed Part 1A/Part 2A Order Form (Relationship Agreement); andfor the provision of Temporary Work-Seekers and Order Form for the provision of work-seekers 4.3.2 in In the case of a Sub-Contractor who is not other also a Framework SuppliersSupplier, the Supplier shall: (a) have made enquiries to ascertain that the y Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract Call Agreement and the Supplier has have received satisfactory answers to those enquiries; : and (b) have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; (c) have carried out, and on a quarterly basis thereafter will carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on of the Sub-Contractor to assess their Contractor’s compliance with relevant Policy, Legislationpolicy and Law, the Call-Call Off Contract Agreement and the OrderOrder Form. i) 4.3.3 The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use providing the Services for serious breaches. ii) 4.3.4 The Supplier shall report to the Authority any anomalies/non-compliances compliance in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in from the execution provision of the Contract, Services then the Customer will Contracting Body shall be notified immediately. 4.3.3 shall be 4.3.5 The Supplier will re-assessed assess the suitability of any such Sub-Contractor on at least an annual basis and/or as and when specified by the Authority. 4.3.4 4.3.6 The Supplier will have arrangements in place to ensure that its Sub-Sub- Contractors understand and recognise their the Supplier’s obligations under the this Framework Agreement and that they shall need to work with the Supplier to fulfil its Framework requirementssaid obligations: a) 4.3.7 The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Supplier’s obligations under this Framework requirementAgreement; b) 4.3.8 The Supplier will conduct quarterly reviews of to assess whether the Sub-Sub- Contractor utilised in is meeting the execution of KPI Targets agreed between the Contract’s performance in relation to Contracting Body and the KPIs Supplier and performance levels agreed with the Customer and Supplier will provide the outcome of such reviews to the Authority Manager, where required/requested c) 4.3.9 The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised it can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer Contracting Body that are affecting the Services or to provide opportunities for Savings. savings.

PROCEDURE TO SELECT, APPOINT AND MANAGE SUB-CONTRACTORS. 4.1 The Supplier shall comply with requirements under Clause 31 (Transfer and Sub- Contracting) of this Framework Agreement. 4.2 . The Supplier shall ensure that it puts in place and maintains throughout the Term robust systems and procedures for the management of Sub-Contractors Sub‑Contractors utilised by the Supplier in relation to the Framework Agreement, to ensure that the work carried out by such Sub-Contractor Sub‑Contractor is delivered in the manner and to the standard required by this Framework Agreement and any Call-Off Contract entered into pursuant to it. Such management systems shall include effective monitoring of service delivery and price management approaches. 4.3 . Subject to the provisions in Clause 31 (Transfer and Sub-Contracting) the following procedure shall be followed by the Supplier when selecting, appointing and managing Sub- Sub-Contractors under this Framework Agreement and each Call-Off Contract: 4.3.1 : The Supplier shall be responsible for ensuring that the Sub-Contractor meets the: a: A) requirements of the Framework Agreement Schedule 1 (Services) and Framework Agreement Schedule 4 (Order Form & Call-and Call Off Terms), the Call-Off Contract and the Order; and b) required and B)required standards and policies of the Contracting Body as advised In Writing in writing by that Contracting Body in the completed Part 1A/1A Order Form (Relationship Agreement for the provision of temporary work-seekers) and Part 2A Order Form (Relationship Agreement); and 4.3.2 Agreement for the provision of work-seekers) in the case of a Sub-Contractor Contractors who is not other Framework Suppliers, the Supplier supplier shall: a) : have made enquiries to ascertain that the Sub-Contractor is suitable to act as a Sub-Contractor in the provision of the Services under the Framework Agreement and Call-Off Contract and the Supplier has received satisfactory answers to those enquiries; and b) : and have vetted the Sub-Contractor and found them to be suitable both in terms of their business and financial suitability; c) ; have carried carries out, and on a quarterly basis thereafter carry out, an audit and any additional spot checks (as and when specified by the Authority or Contracting Body) on the Sub-Contractor to assess their Contractor’s compliance with relevant Policy, Policy and Legislation, the Call-Off Contract and the Order. i) . The Supplier will operate a process for addressing different levels of anomalies/non-compliance, including implementation of a plan to address/act upon the issues identified and suspension from use for serious breaches. ii) . The Supplier shall report to the Authority any anomalies/non-compliances compliance in the form of an Assurance Issues Exception Report. Where an anomaly/non-compliance is sufficiently serious to cause suspension of the Sub-Contractor utilised in the execution of the Contract, the Customer will be notified immediately. 4.3.3 . shall be re-assessed on at least an annual basis and/or as and when specified by the Authority. 4.3.4 . The Supplier will have arrangements in place to ensure that its Sub-Contractors understand and recognise their obligations under the Framework and that they shall need to work with the Supplier to fulfil its Framework requirements: a) : The Supplier will operate a documented process for managing and working with Sub-Contractors so that they can work together to fulfil the Framework requirement; b) ; The Supplier will conduct quarterly reviews of the Sub-Contractor utilised in the execution of the Contract’s performance in relation to the KPIs and performance levels agreed with the Customer and provide the outcome of such reviews to the Authority Manager, where required/requested c) requested The Supplier will ensure that any feedback received from the Authority is shared with the Sub-Contractor utilised in the execution of the Contract so that the Sub-Contractor utilised can learn from the feedback given and act upon it. The Supplier shall also seek feedback from the Sub-Contractor used to identify issues with the Supplier and/or the Customer that are affecting Services or to provide opportunities for Savings. .