Common use of Product Architecture Clause in Contracts

Product Architecture. Genesys DX is a SaaS-based application delivered via a chat client and internet-based application server that writes to a database. The chat client functions inside the visitor's browser making https calls and maintaining a web socket connection to the application server. Agents connect using a .NET or web client over authenticated https to the same servers. Genesys Customer Content (as the term is defined in the Terms of Service) is processed on database servers and stored in an encrypted form.